Latest Jobs at Tokiye Integrated Medical Services

THE ROLE

• As Clinical Delivery Manager, you will lead the entire clinical delivery pathway of the hospital, ensuring every clinical space, workflow, equipment package, infrastructure interface, and commissioning activity is fully coordinated, operationally ready, and delivered to world-class standards.
• This isn’t a passive coordination role. We need a hands-on, collaborative leader to own the entire integrated clinical delivery pathway. You will treat the hospital as a living, breathing ecosystem, ensuring that construction, global OEM equipment installations (Siemens, GE, Mindray, etc.), medical furniture, and staff training all come together perfectly for a smooth opening.

KEY RESPONSIBILITIES

You will:

• Lead the full Clinical Delivery Team including biomedical engineers, coordinators, and delivery cluster leads
• Own and manage the master room-by-room clinical brief across the 350-bed facility
• Coordinate directly with international consultants, OEMs, and specialist healthcare vendors
• Interface with construction, architectural, structural, and MEP teams to ensure infrastructure readiness for clinical operations
• Oversee installation and commissioning of advanced healthcare systems and equipment
• Coordinate OEMs including Siemens Healthineers, GE Healthcare, Fresenius, Mindray, Olympus, and others
• Lead operational readiness and clinical commissioning programmes
• Drive hospital activation planning, workflow integration, and staff training coordination
• Ensure all clinical areas are fully functional, safe, compliant, and operationally ready before go-live

WHO WE’RE LOOKING FOR

• A degree in Biomedical Engineering, Clinical Sciences, Healthcare Management, or a related clinical field.
• A postgraduate qualification or certification in Project Management (PMP / PRINCE2) or Hospital Administration will be an added advantage.
• At least 10 years working in hospital project delivery, clinical equipment setups, or healthcare commissioning.
• Experience taking a brand-new (greenfield) hospital from the construction phase all the way to opening day.
• A solid understanding of complex hospital systems (like Medical Gas Pipeline Systems, pneumatic tubes, and imaging/oncology equipment).
• Great teamwork skills and the ability to manage relationships with international teams (like our friends in the UK and India).
• Familiarity with JCI standards is a big plus.

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Job Description

• We are seeking a highly experienced, commercially minded, and results-driven Hospital Administrator to lead the operations of a multi-specialist hospital in Abuja.  This is not a routine administrative role. We are looking for a leader with proven experience transforming healthcare institutions into financially sustainable, operationally efficient, patient-centered organizations. The ideal candidate must be capable of identifying systemic inefficiencies, restructuring operations, improving patient experience, strengthening accountability across departments, driving revenue growth, optimizing costs, and building a culture of performance and excellence.
• The successful candidate will be responsible for repositioning the hospital into a profitable, respected, and high-performing healthcare institution with measurable operational and financial outcomes.

Key Responsibilities

Hospital Turnaround & Strategic Leadership

• Conduct a comprehensive operational, financial, and organizational assessment of the hospital within the first 30 days of resumption.
• Develop and implement a clear turnaround strategy with measurable milestones and timelines
• Identify revenue leakages, inefficiencies, underperforming service lines, and operational bottlenecks
• Develop strategies to reposition the hospital competitively within the Abuja healthcare market
• Drive occupancy growth, increased patient retention, and improved service utilization
• Lead expansion and optimization of profitable clinical and non-clinical services

Financial Management & Profitability

• Take direct responsibility for the hospital’s financial performance and sustainability
• Develop and implement systems for: Revenue assurance, Billing optimization, HMO claims efficiency, Cost containment, Budget discipline, Procurement control, Inventory accountability.
• Drive and monitor revenue performance indicators
• Improve cash flow management and financial reporting accuracy
• Drive measurable increases in monthly revenue and operating margins
• Ensure all departments operate within approved budgets and productivity benchmarks

Operational Excellence

• Oversee day-to-day hospital operations across clinical and non-clinical departments
• Establish and enforce operational SOPs, KPIs, workflows, and accountability systems
• Improve turnaround times, patient flow, service coordination, and overall operational efficiency
• Develop systems for performance monitoring across all units
• Ensure proper utilization of hospital resources, equipment, manpower, and infrastructure
• Implement technology and ERP systems that improve efficiency and reporting

Human Resource & Performance Management

• Build a culture of accountability, professionalism, responsiveness, and excellence
• Lead recruitment, restructuring, and performance management initiatives where necessary
• Develop clear departmental KPIs and reporting structures
• Supervise departmental heads and ensure alignment with organizational goals
• Address staff inefficiencies, absenteeism, poor service culture, and low productivity
• Improve staff engagement, discipline, and operational ownership

Business Development & Growth

• Develop and execute strategies to increase patient acquisition and market visibility
• Build strategic partnerships with HMOs, corporates, consultants, and referral networks
• Identify opportunities for new service offerings and income-generating initiatives
• Improve the hospital’s competitive positioning, branding, and patient experience
• Work with marketing and clinical teams to grow high-value service lines

Clinical Operations & Patient Experience

• Collaborate with clinical leadership to improve quality of care and patient outcomes
• Ensure smooth coordination between medical, nursing, pharmacy, laboratory, imaging, finance, and administrative departments
• Improve patient satisfaction, complaint resolution, and service delivery standards
• Ensure patient-centered care systems are embedded across operations.

Compliance, Governance & Quality Assurance

• Ensure compliance with healthcare regulations, licensing requirements, and accreditation standards
• Develop and strengthen internal controls and governance structures
• Ensure proper documentation, reporting, risk management, and audit readiness
• Promote quality improvement initiatives across the hospital

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, Hospital Management, Public Health, or related field
• Master’s degree (MBA, MHA, MPH, or related discipline) strongly preferred
• Minimum of 15 years’ experience in healthcare operations or hospital administration
• Minimum of 5 years in a senior hospital leadership or operational management role
• Demonstrated and verifiable requisite experience
• Strong understanding of:
• Hospital finance
• Revenue cycle management
• HMO operations
• Healthcare operations
• Healthcare quality systems
• Procurement and inventory management
• Healthcare regulations and compliance
• Experience working within the Nigerian healthcare system is required
• Technical Competencies
• Hospital Operations Management
• Financial & Commercial Management
• Revenue Optimization
• Strategic Planning & Execution
• Performance Management
• Process Improvement
• Budgeting & Financial Analysis
• Healthcare Quality Assurance
• Data Analysis & Reporting
• ERP/HMIS Systems Management
• Procurement & Inventory Control
• Behavioral Competencies
• Patient-centricity
• Strong leadership presence
• High accountability and ownership mindset
• Decisive and execution-focused
• Commercially minded
• Analytical and solution-oriented
• Strong negotiation and stakeholder management skills
• Ability to lead organizational change and restructuring
• Excellent communication and reporting skills
• Resilient and performance-driven

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Job Description

• The Supply Chain Officer is responsible for coordinating and managing importation, customs clearing, logistics documentation, and supply chain processes for materials, equipment, and specialized items required for the project. The role will focus on Form M processing, PAAR applications, SONCAP compliance, customs clearing coordination, freight logistics, and import documentation management, ensuring timely and compliant movement of goods from origin to project site.
• The ideal candidate must possess strong knowledge of Nigerian import regulations, shipping documentation, customs procedures, and international logistics coordination within construction, healthcare, or infrastructure projects.

Key Responsibilities

• Import Documentation and Regulatory Compliance
• Prepare, process, and manage: Form M applications, PAAR (Pre-Arrival Assessment Report) processing, SONCAP documentation and compliance requirements, NAFDAC documentation where applicable.
• Ensure all import documentation complies with Nigerian Customs regulations and government requirements.
• Liaise with banks, customs agents, SON, freight forwarders, and regulatory agencies for timely approvals and processing.

Customs Clearing and Port Coordination

• Coordinate customs clearing activities for imported materials and equipment.
• Work closely with customs clearing agents to ensure smooth and timely cargo clearance.
• Track shipment status from port arrival through customs release and final delivery.
• Resolve customs-related issues, documentation discrepancies, and clearance delays promptly.
• Ensure compliance with import duty regulations, exemptions, and applicable trade requirements.

Logistics and Shipment Coordination

• Coordinate international and local logistics operations including: Sea freight, Air freight, Inland transportation, Special cargo handling.
• Monitor shipment schedules and delivery timelines
• Coordinate movement of materials from ports to warehouse or project site
• Ensure proper handling and transportation of sensitive or specialized equipment

Supply Chain Tracking and Reporting

• Maintain accurate tracking of shipments, customs status, and delivery timelines
• Prepare logistics and supply chain status reports for management
• Track outstanding documentation, approvals, and shipment milestones
• Maintain updated supply chain dashboards and shipment trackers

Vendor and Stakeholder Coordination

• Liaise with: OEMs and international suppliers, Freight forwarders, Shipping companies, Customs clearing agents, Banks and regulatory authorities
• Coordinate with Procurement, Stores, Logistics, and Project Teams to align delivery schedules with operational needs

Documentation and Record Management

• Maintain organized records of: Shipping documents, Bills of Lading (BL), Airway Bills (AWB), Commercial invoices, Packing lists, Customs documentation
• Ensure all records are complete, accurate, and audit-ready.

Risk and Compliance Management

• Monitor risks relating to: Shipment delays, Regulatory compliance, Customs bottlenecks, Documentation issues.
• Escalate risks early and recommend mitigation measures.
• Ensure compliance with company procurement and logistics procedures.

Software and Systems Utilization

• Utilize ERP and logistics tracking systems for shipment monitoring and reporting
• Maintain accurate digital records and supply chain databases
• Demonstrate proficiency in: Microsoft Excel, ERP / Supply Chain software, Shipment tracking systems

Requirements

• Bachelor’s Degree / HND in: Supply Chain Management Logistics, Business Administration, Procurement or related discipline.
• Professional certifications in: Supply Chain, Logistics, Customs & Shipping are an added advantage.
• Minimum 5–8 years of relevant experience in: Importation and clearing, international logistics, Supply chain operations, Customs coordination.
• Strong practical experience with: Form M processing, PAAR applications, SONCAP compliance, Customs clearing procedures, Freight forwarding and shipment coordination.
• Experience in construction, healthcare, engineering, or infrastructure projects is highly preferred.
• Strong understanding of Nigerian import and customs regulations.
• Proficiency in Form M, PAAR, SONCAP, and shipping documentation processes.
• Good knowledge of international freight and logistics coordination.
• Strong reporting and documentation management skills.
• Proficiency in Microsoft Excel and ERP systems.
• High attention to detail and documentation accuracy.
• Strong coordination and follow-up capability.
• Ability to work under pressure and manage tight delivery timelines.
• Strong communication and stakeholder management skills.
• Problem-solving mindset with proactive approach.
• High integrity and accountability.

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Job Description

• The Procurement Officer is responsible for supporting the end-to-end procurement process for construction materials, equipment, services, and operational requirements for the project. The role ensures timely sourcing, competitive pricing, proper documentation, vendor coordination, and efficient procurement administration while maintaining compliance with company policies, quality standards, and project timelines.
• This position requires a highly organized and commercially aware professional with strong market intelligence, supplier relationship management, reporting capability, and proficiency in procurement and ERP systems.

Key Responsibilities

Procurement Planning and Sourcing

• Source materials, equipment, and services in line with approved procurement requests and project requirements.
• Obtain and evaluate quotations from multiple vendors to ensure competitive pricing and quality.
• Support procurement planning aligned with construction schedules and operational priorities.
• Assist in identifying alternative suppliers and sourcing strategies to optimize cost and delivery timelines.

Market Research and Analysis

• Conduct regular market surveys and price analysis for construction materials, equipment, and services.
• Monitor market trends, pricing fluctuations, supplier performance, and material availability.
• Provide market intelligence reports and recommendations to management.
• Analyze procurement data to identify cost-saving opportunities and procurement efficiencies.

Supplier and Vendor Relationship Management

• Build and maintain strong relationships with vendors, suppliers, and service providers.
• Coordinate supplier communications regarding quotations, deliveries, clarifications, and documentation.
• Support vendor performance evaluation and supplier assessment processes.
• Ensure suppliers comply with quality, delivery, and contractual requirements.

Vendor Database and Approved Supplier List Management

• Maintain and regularly update the approved vendor and supplier database
• Ensure vendor records, contact details, certifications, and compliance documents are current
• Assist in onboarding and pre-qualification of new suppliers
• Track supplier performance and maintain accurate procurement records

Procurement Documentation and Compliance

• Prepare and maintain procurement documentation including: Request for Quotations (RFQs), Comparative analysis sheets, Purchase Orders (POs), Vendor evaluation records, Delivery and receiving documentation.
• Ensure all procurement activities comply with company procurement policies and approval procedures.
• Maintain organized and audit-ready procurement files and records.

Coordination and Follow-Up

• Follow up with vendors to ensure timely delivery of materials and services
• Coordinate with: Site teams, Store, Logistics and Finance departments to ensure smooth procurement operations.
• Resolve delivery issues, discrepancies, and procurement-related challenges promptly.

Reporting and Data Management

• Prepare daily, weekly, and monthly procurement status reports.
• Track purchase requests, order status, deliveries, and outstanding procurement items.
• Maintain procurement trackers and dashboards for management reporting.
• Support spend analysis and procurement performance reporting.

Software and Systems Utilization

• Utilize procurement and ERP systems for procurement processing, tracking, and reporting.
• Maintain accurate digital procurement records and databases.
• Demonstrate proficiency in: Microsoft Excel, ERP / Procurement software, Inventory and vendor management systems.
• Support digitalization and process improvement initiatives within procurement operations

Requirements

• Bachelor’s Degree / HND in: Procurement & Supply Chain Management, Business Administration or related discipline.
• Professional certifications such as: CIPS, CIPSMN, Supply Chain certifications are an advantage.
• Minimum 4–7 years of relevant procurement experience in construction procurement for candidates with the required academic qualifications.
• Candidates without the stated academic qualifications must possess a minimum of 6–8 years of proven experience in construction procurement.
• Strong procurement negotiation and sourcing skills.
• Good understanding of procurement processes and documentation.
• Strong market analysis and supplier evaluation capability.
• Proficiency in: Microsoft Excel, ERP systems, Procurement software and digital trackers.
• Strong reporting and data management capability.
• High level of integrity and accountability.
• Strong attention to detail and documentation discipline.
• Good communication and relationship management skills.
• Ability to work under pressure and meet deadlines.
• Strong analytical and problem-solving capability.
• Organized and process-driven mindset.