Hospital Administrator at Tokiye Integrated Medical Services

Job Description

• We are seeking a highly experienced, commercially minded, and results-driven Hospital Administrator to lead the operations of a multi-specialist hospital in Abuja.  This is not a routine administrative role. We are looking for a leader with proven experience transforming healthcare institutions into financially sustainable, operationally efficient, patient-centered organizations. The ideal candidate must be capable of identifying systemic inefficiencies, restructuring operations, improving patient experience, strengthening accountability across departments, driving revenue growth, optimizing costs, and building a culture of performance and excellence.
• The successful candidate will be responsible for repositioning the hospital into a profitable, respected, and high-performing healthcare institution with measurable operational and financial outcomes.

Key Responsibilities

Hospital Turnaround & Strategic Leadership

• Conduct a comprehensive operational, financial, and organizational assessment of the hospital within the first 30 days of resumption.
• Develop and implement a clear turnaround strategy with measurable milestones and timelines
• Identify revenue leakages, inefficiencies, underperforming service lines, and operational bottlenecks
• Develop strategies to reposition the hospital competitively within the Abuja healthcare market
• Drive occupancy growth, increased patient retention, and improved service utilization
• Lead expansion and optimization of profitable clinical and non-clinical services

Financial Management & Profitability

• Take direct responsibility for the hospital’s financial performance and sustainability
• Develop and implement systems for: Revenue assurance, Billing optimization, HMO claims efficiency, Cost containment, Budget discipline, Procurement control, Inventory accountability.
• Drive and monitor revenue performance indicators
• Improve cash flow management and financial reporting accuracy
• Drive measurable increases in monthly revenue and operating margins
• Ensure all departments operate within approved budgets and productivity benchmarks

Operational Excellence

• Oversee day-to-day hospital operations across clinical and non-clinical departments
• Establish and enforce operational SOPs, KPIs, workflows, and accountability systems
• Improve turnaround times, patient flow, service coordination, and overall operational efficiency
• Develop systems for performance monitoring across all units
• Ensure proper utilization of hospital resources, equipment, manpower, and infrastructure
• Implement technology and ERP systems that improve efficiency and reporting

Human Resource & Performance Management

• Build a culture of accountability, professionalism, responsiveness, and excellence
• Lead recruitment, restructuring, and performance management initiatives where necessary
• Develop clear departmental KPIs and reporting structures
• Supervise departmental heads and ensure alignment with organizational goals
• Address staff inefficiencies, absenteeism, poor service culture, and low productivity
• Improve staff engagement, discipline, and operational ownership

Business Development & Growth

• Develop and execute strategies to increase patient acquisition and market visibility
• Build strategic partnerships with HMOs, corporates, consultants, and referral networks
• Identify opportunities for new service offerings and income-generating initiatives
• Improve the hospital’s competitive positioning, branding, and patient experience
• Work with marketing and clinical teams to grow high-value service lines

Clinical Operations & Patient Experience

• Collaborate with clinical leadership to improve quality of care and patient outcomes
• Ensure smooth coordination between medical, nursing, pharmacy, laboratory, imaging, finance, and administrative departments
• Improve patient satisfaction, complaint resolution, and service delivery standards
• Ensure patient-centered care systems are embedded across operations.

Compliance, Governance & Quality Assurance

• Ensure compliance with healthcare regulations, licensing requirements, and accreditation standards
• Develop and strengthen internal controls and governance structures
• Ensure proper documentation, reporting, risk management, and audit readiness
• Promote quality improvement initiatives across the hospital

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, Hospital Management, Public Health, or related field
• Master’s degree (MBA, MHA, MPH, or related discipline) strongly preferred
• Minimum of 15 years’ experience in healthcare operations or hospital administration
• Minimum of 5 years in a senior hospital leadership or operational management role
• Demonstrated and verifiable requisite experience
• Strong understanding of:
• Hospital finance
• Revenue cycle management
• HMO operations
• Healthcare operations
• Healthcare quality systems
• Procurement and inventory management
• Healthcare regulations and compliance
• Experience working within the Nigerian healthcare system is required
• Technical Competencies
• Hospital Operations Management
• Financial & Commercial Management
• Revenue Optimization
• Strategic Planning & Execution
• Performance Management
• Process Improvement
• Budgeting & Financial Analysis
• Healthcare Quality Assurance
• Data Analysis & Reporting
• ERP/HMIS Systems Management
• Procurement & Inventory Control
• Behavioral Competencies
• Patient-centricity
• Strong leadership presence
• High accountability and ownership mindset
• Decisive and execution-focused
• Commercially minded
• Analytical and solution-oriented
• Strong negotiation and stakeholder management skills
• Ability to lead organizational change and restructuring
• Excellent communication and reporting skills
• Resilient and performance-driven