Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 5, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Tezza”(te-zza) from the Italian word "Completezza” embodies our commitment to providing IT and Business Solutions that are comprehensive, through and complete. We specialize in providing personalized Software Quality Assurance and Testing Services within a streamlined, phased delivery channel. With a primary goal of putting technological solu...
    Read more about this company

    Technical Support Officer

    Duties & Responsibilities

    • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
    • Provide technical support to business users both remotely and face to face.
    • Maintenance and support of central hardware, operating systems and utilities.
    • Administer installations, including setting up new systems/hardware and promptly installing updates
    • Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
    • Troubleshooting and resolution of issues relating to business applications
    • Installing/configuring new computers/telephones
    • Troubleshooting IT equipment - printers, scanners etc
    • Log all IT incidents and service requests to ensuring a timely resolution
    • Perform SOD and EOD duties
    • Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
    • Maintain network equipment, servers and users hardware and software
    • Maintain effective relationships with vendors, consultants, and service providers
    • Assist in software resting of new releases, proactively escalating issues
    • Competence in PC network security issues, including virus protection and prevention
    • Assist in the management of IT Assets
    • Deliver outstanding customer service by responding to and efficiently resolving client issues and request

     Requirements
    Experience:

    • 1 to 3 years cognate experience in financial services/service oriented industry

    Education:

    • First degree in Computer Science / Engineering
    • ITIL Certified (added advantage)

    Key Competency Requirements:

    • Network (voice & data) Cabling
    • LAN & WAN technologies
    • Microsoft suite- Exchange, SharePoint,
    • Virtualization knowledge
    • Operating system installation & configuration
    • Troubleshooting and fixing Network cabling
    • Configuring network devices
    • PABX configuration and troubleshooting
    • BES Server/Mobile device Administration
    • MIS reporting
    • Some development experience
    • Cross-funtional
    • PC/LAN & Support Services

    Skill/Competencies:

    • Ability to solve complex problems on own initiative
    • Ability to work independently and as a SPOC/ PM
    • Strong written and oral skills, plus interpersonal skills
    • Sound client service skills with proactive and creative approach
    • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
    • Understanding of business processes and workflows

    go to method of application »

    Help Desk Manager

    Duties & Responsibilities

    • Supervises the Help Desk team and leads them to deliver an exceptional service
    • Troubleshooting and resolution of issues relating to business applications
    • Installing/configuring new computers/telephones
    • Troubleshooting IT equipment - printers, scanners etc
    • Log all IT incidents and service requests to ensuring a timely resolution
    • Ensures that SOD and EOD duties are performed.
    • Deliver outstanding customer service by responding to and efficiently resolving client issues and request
    • Manage the help desk team and evaluate performance
    • Ensure customer service is timely and accurate on a daily basis
    • Recruit, train and support help desk representatives and technicians
    • Set specific customer service standards
    • Contribute to improving customer support by actively responding to queries and handling complaints
    • Establish best practices through the entire technical support process
    • Follow up with customers to identify areas of improvement
    • Develop daily, weekly and monthly reports on help desk team’s productivity
    • Provide customer feedback to the appropriate internal teams, like product developers
    • Maintain effective relationships with vendors, consultants, and service providers
    • Assist in software resting of new releases, proactively escalating issues
    • Competence in PC network security issues, including virus protection and prevention
    • Assist in the management of IT Assets

    Requirements
    Experience:

    • 3 or more years cognate experience in financial services/service oriented industry.
    • Proven work experience as a Help desk manager
    • Hands-on experience with help desk and remote control software
    • Solid technical background with an ability to give instructions to a non-technical audience
    • Customer-service oriented with a problem-solving attitude
    • Excellent written and verbal communications skills
    • Team management skills

    Education

    • B.Sc degree in Computer Science, Information Technology or relevant field
    • ITIL Certified (added advantage)

    Key Competency Requirements:

    • Network (voice & data) Cabling
    • LAN & WAN technologies
    • Microsoft suite- Exchange, SharePoint,
    • Virtualization knowledge
    • Operating system installation & configuration
    • Troubleshooting and fixing Network cabling
    • Configuring network devices
    • PABX configuration and troubleshooting
    • BES Server/Mobile device Administration
    • MIS reporting
    • Some development experience
    • Cross-funtional
    • PC/LAN & Support Services

    Skill/Competencies:

    • Ability to solve complex problems on own initiative
    • Ability to work independently and as a SPOC/ PM
    • Strong written and oral skills, plus interpersonal skills
    • Sound client service skills with proactive and creative approach
    • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP
    • communication and technologies
    • Understanding of business processes and workflows

    go to method of application »

    System Admin Intern

    Job Duties

    • Install and configure software and hardware
    • Manage network servers and technology tools
    • Set up accounts and workstations
    • Monitor performance and maintain systems according to requirements
    • Troubleshoot issues and outages
    • Ensure security through access controls, backups and firewalls
    • Upgrade systems with new releases and models
    • Develop expertise to train staff on new technologies
    • Build an internal wiki with technical documentation, manuals and IT policies
    • Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

    Requirements
    Experience:

    • 6months to 2 years cognate hands on experience in financial services/service oriented industry

    Education:

    • First degree in Computer Science / Engineering

    Required Knowledge:

    • Network (voice & data) Cabling
    • LAN & WAN technologies
    • Microsoft suite- Exchange, SharePoint,
    • Virtualization knowledge
    • Operating system installation & configuration
    • Troubleshooting and fixing Network cabling
    • Configuring network devices

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

Never miss a job with our real-time & personalized push notification
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join over 359K happy subscribers

 
 
 
Send your application through

Yahoomail Gmail Hotmail