Latest Jobs at Tezza Business Solutions Limited

Duties & Responsibilities

• Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
• Provide technical support to business users both remotely and face to face.
• Maintenance and support of central hardware, operating systems and utilities.
• Administer installations, including setting up new systems/hardware and promptly installing updates
• Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
• Troubleshooting and resolution of issues relating to business applications
• Installing/configuring new computers/telephones
• Troubleshooting IT equipment - printers, scanners etc
• Log all IT incidents and service requests to ensuring a timely resolution
• Perform SOD and EOD duties
• Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
• Maintain network equipment, servers and users hardware and software
• Maintain effective relationships with vendors, consultants, and service providers
• Assist in software resting of new releases, proactively escalating issues
• Competence in PC network security issues, including virus protection and prevention
• Assist in the management of IT Assets
• Deliver outstanding customer service by responding to and efficiently resolving client issues and request

 Requirements
Experience:

• 1 to 3 years cognate experience in financial services/service oriented industry

Education:

• First degree in Computer Science / Engineering
• ITIL Certified (added advantage)

Key Competency Requirements:

• Network (voice & data) Cabling
• LAN & WAN technologies
• Microsoft suite- Exchange, SharePoint,
• Virtualization knowledge
• Operating system installation & configuration
• Troubleshooting and fixing Network cabling
• Configuring network devices
• PABX configuration and troubleshooting
• BES Server/Mobile device Administration
• MIS reporting
• Some development experience
• Cross-funtional
• PC/LAN & Support Services

Skill/Competencies:

• Ability to solve complex problems on own initiative
• Ability to work independently and as a SPOC/ PM
• Strong written and oral skills, plus interpersonal skills
• Sound client service skills with proactive and creative approach
• Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
• Understanding of business processes and workflows

go to method of application »

Duties & Responsibilities

• Supervises the Help Desk team and leads them to deliver an exceptional service
• Troubleshooting and resolution of issues relating to business applications
• Installing/configuring new computers/telephones
• Troubleshooting IT equipment - printers, scanners etc
• Log all IT incidents and service requests to ensuring a timely resolution
• Ensures that SOD and EOD duties are performed.
• Deliver outstanding customer service by responding to and efficiently resolving client issues and request
• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers
• Maintain effective relationships with vendors, consultants, and service providers
• Assist in software resting of new releases, proactively escalating issues
• Competence in PC network security issues, including virus protection and prevention
• Assist in the management of IT Assets

Requirements
Experience:

• 3 or more years cognate experience in financial services/service oriented industry.
• Proven work experience as a Help desk manager
• Hands-on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills

Education

• B.Sc degree in Computer Science, Information Technology or relevant field
• ITIL Certified (added advantage)

Key Competency Requirements:

• Network (voice & data) Cabling
• LAN & WAN technologies
• Microsoft suite- Exchange, SharePoint,
• Virtualization knowledge
• Operating system installation & configuration
• Troubleshooting and fixing Network cabling
• Configuring network devices
• PABX configuration and troubleshooting
• BES Server/Mobile device Administration
• MIS reporting
• Some development experience
• Cross-funtional
• PC/LAN & Support Services

Skill/Competencies:

• Ability to solve complex problems on own initiative
• Ability to work independently and as a SPOC/ PM
• Strong written and oral skills, plus interpersonal skills
• Sound client service skills with proactive and creative approach
• Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP
• communication and technologies
• Understanding of business processes and workflows

go to method of application »

Job Duties

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Requirements
Experience:

• 6months to 2 years cognate hands on experience in financial services/service oriented industry

Education:

• First degree in Computer Science / Engineering

Required Knowledge:

• Network (voice & data) Cabling
• LAN & WAN technologies
• Microsoft suite- Exchange, SharePoint,
• Virtualization knowledge
• Operating system installation & configuration
• Troubleshooting and fixing Network cabling
• Configuring network devices