Latest Jobs at Tempkers Limited

Job Summary

• Retail Team Supervisor is a person in charge of overseeing and managing a team of employees in a retail setting.
• You are responsible for leading and coordinating the activities of the team to ensure the smooth operation of the retail call center and store.
• As a supervisor you are to ensure that the team meets sales targets and provides excellent customer service.

Duties

• Ensure on a business day, go round all call center sales team every 2hrs to ensure all is going well.
• Check in every location at 9am to 10am to ensure all location phones are turned on and ready to receive clients calls
• Monitor all our sales channels daily active and their performance
• Create a weekly sales report to management and documents it in a files
• Monitor and evaluate the conversion rate of call center (that is how many sales were closed by each person).
• Listen to all voice calls from call center 3cx/ checking phone on daily basis.
• Open instagram /whatsapp and monitor all correspondence to ensure they are communicating appropriately not ignoring chats, completing all chats.
• Log into all email address order department, media department, call center, online Content to check they are communicating appropriately and not ignoring any email
• Supervise media department is carrying out their objective; that is meeting up schedule on reviews and videos for advent.
• Work with Mr. javatech as regarding fixing the system and updating websites for delivery fee when running sales.
• Providing sales strategies to generate revenue for the company and develops new plans for expanding increase sales.
• Ensure all retail teams across all locations are performing at optimum and Meeting their expected goals.
• Ensure all retail locations are properly staffed and all team shifts are properly scheduled and thought off (liaise with the administrative officer on this)
• Ensure all retail processes and retail operations are functional efficient this means you must work with relevant staff to ensure they carry out their mandate which directly affects the retail team’s performance. E.g. a pending performance.
• Ensure all customers enquiries are responded to in lead time. I.e. within 24hours.
• Ensuring that customer satisfaction is at optimum at all times.
• Ensure all team have adequate knowledge and confidence to be good sales team representative (liaise with education department on this)
• Inform operation manager when any electronic devices are not work
• Updating all sales team of latest new price review and on going sales
• Assessing sales performance and provide guidance where necessary to ensure maximum efficiency.
• Documents all customer contact and information.

Requirements

• Candidates should possess a Bachelor's Degree with 4 - 6 years experience.

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Job Description

• As a Customer Service / Store Sales Representative with our Client's Beauty care brand, you will be the face of the brand, responsible for providing outstanding administrative and customer caresupport and driving sales growth.
• Your role will involve welcoming and engaging with customers, assisting them in making informed choices about the products, and ensuring their overall satisfaction.

Key Responsibilities

• Customer Engagement: Interact with customers in a friendly and professional manner, both in person and over the phone.
• Product Knowledge: Develop in-depth knowledge of our skin care products and their benefits to effectively assist customers.
• Sales: Actively promote and sell our products to meet or exceed sales targets.
• Customer Support: Address customer inquiries, resolve issues, and provide guidance on product selection and usage.
• Visual Merchandising: Maintain visual merchandising standards in the store, ensuring a visually appealing and well-organized display.
• Inventory Management: Assist in managing inventory levels and stock replenishment.
• Payment Processing: Handle cash and electronic payments accurately and securely.
• Dress Code: Maintain a very good dress sense and adhere to the brand's dress code standards.

Requirements

• Bachelor's Degree from a reputable institution.
• 0 - 2 years work experience.
• Completion of the NYSC (National Youth Service Corps) program is mandatory.
• Should be available to work Monday to Saturday, 9:00am-5:00pm
• Exceptional interpersonal and communication skills.
• Proven track record in administrative or customer service roles.
• Excellent dress sense and grooming standards.
• Enthusiastic, proactive, and results-oriented.
• Ability to work well in a team and independently.
• Familiarity with point-of-sale (POS) systems is a plus.
• Should be social media savvy.

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Responsibilities

• Holding weekly training with all new staff, 3 times a week (Nigerian & International stores)
• Weekly, periodic training & revisions with all old staff
• Possessing adequate knowledge of all skin issues and ability to impact same knowledge to sales representatives through organizes training
• Conducting monthly test (twice a month) for all retail team member (for local & international stores and Wuye office)
• Conduct weekly individual stores to all outlets
• Ability to help sales representatives generate better sales using the various sales technique and conversion skills
• Helping the sales representatives sell out alternative products when the ‘products that sell themselves’ are not available.
• Check stores chat via ultra-viewer and assist them close deals.
• Assist store when necessary to channel their complaint to adequate authority especially on the unavailability of products.
• Review the previous training materials based on the complaints from clients and team members.
• Develop various training materials based on the complaints from clients and team members.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 4 years work experience.

Added Advantage:

• Previous experience as a training officer or training cordibator
• Previous experience working in a skincare company
• Good knowledge of skincare products.

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Job Summary

• A Marketing Media and Communication Team Lead ensures that the Company stays active, relevant, and engaging in the ever-evolving social media landscape.

Key Responsibilities

• Develop and implement a results-driven social media strategy aligned with brand goals.
• Oversee daily content planning, scheduling, and posting across various platforms .
• Ensure all customers enquiries are responded to in lead time. I.e. within 1hour.
• Monitor trends in the industry to create innovative and engaging content.
• Manage and optimize paid social media campaigns to increase reach, engagement, and conversions.
• Collaborate with influencers and brand ambassadors to expand brand reach.
• Monitor, analyze, and report on social media performance using insights and analytics tools.
• Identify trends, measure ROI, and optimize strategies based on data-driven insights.
• Track competitor activity and adjust strategies to maintain a competitive edge.
• Coordinate with sales team to highlight new launches, promotions, and brand initiatives.
• Ensure all content aligns with brand voice, values, and guidelines.
• Engage with followers, respond to comments/messages and foster an interactive brand community
• Work closely with content creators, designers and influencers to develop quality visuals and videos.

Requirement

• 3 years work experience.