Latest Jobs at Shuttlers

Job Summary

• The Operations Analyst supports the fleet operations, scheduling and reporting functions to ensure the effective coordination of drivers and Shuttlers assets to deliver a smooth experience for our customers.

Job Description
Process Orientation:

• Learn the company’s processes and execute tasks according to the stated processes
• Support the Operations Specialist in managing business processes
• Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

• Prioritise the use of organisation’s approved channels for communication of official information 
• Write clear, understandable, error-free and concise emails and documents.

Leadership:

• Lead self by owning all assigned tasks and delivering within agreed timelines
• Demonstrate aptitude for growth by continuous learning of new skills and in data management and route planning .

Stakeholder management:

• Work with the Customer Experience team to ensure all the relevant information for charter services are collected
• Escalate issues to the relevant parties within the timeline specified for the issue

Data management:

• Update the assigned customer related data daily in the dashboard 
• Collate and analyse data from charter operations to inform recommendation for optimising customer experience.

Job Experience

• A Degree in Business Administration, Operations Management or Transport Management.
• 2 - 3 years experience in a similar role or at a start-up.
• Excellent written and verbal communication skills
• Ability to work methodically and meet deadlines
• A keen eye for details.
• Strong analytical and organizational skills.
• Experience in inventory management and database analysis.
• Strong computer proficiency.

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Specialization(s): Transportation / Logistics / Shipping

Job Summary

• The Operations Specialist is skilled at creating seamless and efficient processes, using lean principles, managing internal and external factors to deliver a great experience for customers and staff.

Job Description
Process Improvement:

• Adept at creating and optimizing processes that can scale with an increased number of users 
• Regularly audit established processes, test for failure points and redesign processes to address the failures.
• Own Business Improvement initiatives and train associates to maintain such processes.
• Ensure organizational efficiency by designing templates for project management and optimizing processes in the different units of the Operations team

Communication:

• Create detailed and easily understandable presentations for varied purposes such as onboarding and training of new staff
• Demonstrate a clear understanding of Shuttlers’ offerings and be able to engage external stakeholders on the services.

Stakeholder management:

• Create and manage service level agreements (SLAs) between teams, partners and vendors
• Engage partners, conduct check-ins and risk assessments profiles for the partners

Leadership:

• Coordinate and guide a team of associates, trainees and interns to effectively manage a suite of business functions. 
• Collaborate with the Head of Department and the Human Resources team to provide learning and development opportunities for your team members based on identified skill gaps and career growth goals.
• Support the Head of Operations in the design and execution of Business Continuity plans  

Data analysis:

• Create data-focused regular reports on company goals with automated real time dashboards that show performance metrics
• Monitor supply performance, quality and operations metrics for different cities to ensure adequate supply and utilization

Requirments

• A Degree in Business Administration, Operations Management or Transport Management.
• 4 - 5 years experience in a similar role or at a start-up.
• Excellent written and verbal communication skills
• Ability to work methodically and meet deadlines
• A keen eye for details.
• Strong analytical and organizational skills.
• Experience in inventory management and database analysis.
• Strong computer proficiency.