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  • Posted: Jun 21, 2022
    Deadline: Not specified
  • Shuttler is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles. Our goal is t...
    Read more about this company


    Operations Specialist

    Specialization(s): Transportation / Logistics / Shipping

    Job Summary

    • The Operations Specialist is skilled at creating seamless and efficient processes, using lean principles, managing internal and external factors to deliver a great experience for customers and staff.

    Job Description
    Process Improvement:

    • Adept at creating and optimizing processes that can scale with an increased number of users 
    • Regularly audit established processes, test for failure points and redesign processes to address the failures.
    • Own Business Improvement initiatives and train associates to maintain such processes.
    • Ensure organizational efficiency by designing templates for project management and optimizing processes in the different units of the Operations team


    • Create detailed and easily understandable presentations for varied purposes such as onboarding and training of new staff
    • Demonstrate a clear understanding of Shuttlers’ offerings and be able to engage external stakeholders on the services.

    Stakeholder management:

    • Create and manage service level agreements (SLAs) between teams, partners and vendors
    • Engage partners, conduct check-ins and risk assessments profiles for the partners


    • Coordinate and guide a team of associates, trainees and interns to effectively manage a suite of business functions. 
    • Collaborate with the Head of Department and the Human Resources team to provide learning and development opportunities for your team members based on identified skill gaps and career growth goals.
    • Support the Head of Operations in the design and execution of Business Continuity plans  

    Data analysis:

    • Create data-focused regular reports on company goals with automated real time dashboards that show performance metrics
    • Monitor supply performance, quality and operations metrics for different cities to ensure adequate supply and utilization


    • A Degree in Business Administration, Operations Management or Transport Management.
    • 4 - 5 years experience in a similar role or at a start-up.
    • Excellent written and verbal communication skills
    • Ability to work methodically and meet deadlines
    • A keen eye for details.
    • Strong analytical and organizational skills.
    • Experience in inventory management and database analysis.
    • Strong computer proficiency.

    Method of Application

    Interested and qualified? Go to Shuttler on to apply

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