Operations Analyst at Shuttlers

Job Summary

• The Operations Analyst supports the fleet operations, scheduling and reporting functions to ensure the effective coordination of drivers and Shuttlers assets to deliver a smooth experience for our customers.

Job Description
Process Orientation:

• Learn the company’s processes and execute tasks according to the stated processes
• Support the Operations Specialist in managing business processes
• Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

• Prioritise the use of organisation’s approved channels for communication of official information 
• Write clear, understandable, error-free and concise emails and documents.

Leadership:

• Lead self by owning all assigned tasks and delivering within agreed timelines
• Demonstrate aptitude for growth by continuous learning of new skills and in data management and route planning .

Stakeholder management:

• Work with the Customer Experience team to ensure all the relevant information for charter services are collected
• Escalate issues to the relevant parties within the timeline specified for the issue

Data management:

• Update the assigned customer related data daily in the dashboard 
• Collate and analyse data from charter operations to inform recommendation for optimising customer experience.

Job Experience

• A Degree in Business Administration, Operations Management or Transport Management.
• 2 - 3 years experience in a similar role or at a start-up.
• Excellent written and verbal communication skills
• Ability to work methodically and meet deadlines
• A keen eye for details.
• Strong analytical and organizational skills.
• Experience in inventory management and database analysis.
• Strong computer proficiency.