Latest Jobs at Reliance HMO

Description

• Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
• We're recruiting to fill the role of a Pharmacy Technician. This role is responsible for dispensing medications, packaging prescriptions and providing excellent counseling for the patients seen at our clinics. The pharmacy technician will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.

Responsibilities

• Providing friendly and attentive customer service is paramount. Handle tickets/ escalations raise by the customer care team, answer inquiries, and direct them to appropriate team or personnel.  
• Assisting in managing prescription orders. This involves data entry tasks such as creating new prescriptions, updating patient information, updating already created prescriptions, updating the statuses of prescriptions, and other relevant tasks.  
• Maintaining adequate stock levels of medications and other pharmaceutical products. This includes monitoring inventory, restocking shelves, and alerting the pharmacist and pharmacy technician when stock levels are low.  
• Providing administrative support to the pharmacy team, which may include filing paperwork, organizing records, and managing incoming and outgoing correspondence.  
• Coordinating with suppliers and service providers is crucial for efficient pharmacy operations. You will manage relationships with vendors, place orders, track deliveries, and resolve any issues that may arise. 
• Working closely with pharmacists, other pharmacy technicians, doctors, nurses and customer care staff to ensure smooth operations and provide excellent customer service

Requirements

• Certificate of Pharmacy Technician is compulsory.
• Registration with the Board of Pharmacy and current practicing license as a Pharmacy Technician is required.
• Minimum of 1 year experience working as a Pharmacy Technician.
• Ability to process prescriptions electronically and ensure all information is accurate and complete.
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Familiarity with and ability to use technological tools including Microsoft Office suite of products and inventory software.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.
• Supply and inventory management skills.
• Good knowledge of dispensing commonly prescribed medication

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• We are seeking a passionate and skilled Talent Development Associate to join our team to play a key role in driving the learning and development initiatives within the organization, focusing on identifying talent needs, designing training programs, and fostering a culture of continuous learning and growth.

Responsibilities:

•  Learning and Development Policies: Collaborate with the Talent Development Lead to create/revise Learning and Development policies and procedures to ensure alignment with organizational goals, performance management metrics, and best practices. 
•  Training Needs Analysis (TNA): Conduct thorough Training Needs Analyses (TNAs) to identify skill gaps, performance deficiencies, and learning opportunities across the organization. 
•  Curriculum Development: Assist in the development of comprehensive training curricula based on the findings of TNAs, aimed at addressing identified skill gaps, enhancing employee competencies, and supporting organizational objectives. 
•  Training Program Implementation: Support the implementation of structured training programs to equip employees with the necessary knowledge, skills, and competencies identified in TNAs, fostering their professional growth and supporting organizational goals. 
•  Onboarding Curriculum Support: Contribute to the development and implementation of effective onboarding curricula to ensure new employees receive the necessary knowledge, skills, and resources for a successful transition into their roles within Reliance Health. 
•  Communication and Training Delivery: Support in communicating changes to policies, procedures, and training initiatives by sharing clear and comprehensive communications and assisting in conducting training sessions for relevant stakeholders. 
•  LMS Utilization: Ensure proper utilization of the Learning Management System (LMS) to align with outlined actions in the talent development plan, thereby enhancing metrics and streamlining processes for improved efficiency and effectiveness. 
•  Collaboration: Collaborate with cross-functional teams, including People Partners, Division Leads, and senior leadership, to align talent development efforts with organizational needs and objectives. 

Requirements

• Bachelor's degree in human resources, Organizational Development, Psychology, Business Administration, or a related field. 
• Previous experience in talent development, learning and development, or organizational development preferred. 
• Strong communication, interpersonal, and presentation skills. 
• Ability to analyze data and make informed decisions to support talent development initiatives. 
• Proficiency in Microsoft Office Suite and learning management systems. 
• Ability to work effectively both independently and as part of a team. 
• Certification in talent development or related field is a plus.