Latest Jobs at Onyx Beauty Hub

Job Overview

• We are looking for an organized, creative, and tech-savvy Executive Assistant to support the Managing Director of our luxury hair brand.
• This role combines high-level administrative support with hands-on social media content creation, making it ideal for a proactive individual with strong multitasking skills and a passion for beauty and luxury branding.

Key Responsibilities
Executive Support:

• Manage the MD’s schedule, travel arrangements, and correspondence.
• Prepare meeting agendas, take minutes, and ensure follow-ups are completed.
• Handle confidential information with discretion.

Social Media Management (MD's personal Account):

• Assist in Creating, schedule, and post content across MD's personal platforms (e.g., Instagram, TikTok).
• Develop visually appealing posts, captions, and promotional materials.
• Monitor trends and analytics to optimize content strategy .

Project Coordination:

• Assist in planning and executing marketing campaigns and product launches.
• Track project progress, deadlines, and key deliverables.
• Collaborate with teams and external partners.

Research & Reporting:

• Conduct competitor research and provide actionable insights.
• Compile reports and presentations to support decision-making.

Brand Representation:

• Build relationships with influencers, partners, and industry stakeholders.
• Represent the MD and brand professionally at events and

Qualifications & Skills

• 3+ years of experience in executive support, with exposure to marketing or branding.
• Strong expertise in social media content creation and tools like Canva or Adobe Suite.
• Exceptional organizational and communication skills.
• Proficient in Microsoft Office, Google Workspace, and social media analytics.
• Creative eye for design and alignment with luxury branding aesthetics.

Preferred Experience:

• Background in beauty, fashion, or luxury industries.
• Familiarity with influencer marketing and paid social strategies.

Benefit

• Competitive salary, and opportunities to attend luxury industry events etc.

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Job Description

• As the Logistics Manager for our brand,you will be responsible for overseeing and optimizing the supply chain, inventory management, and distribution operations to ensure seamless delivery of premium products.
• You will play a critical role in maintaining the brand’s commitment to excellence, efficiency, and customer satisfaction while supporting its global or regional expansion.

Responsibilities

Supply Chain Management

• Plan, implement, and monitor the entire supply chain to ensure timely delivery of raw materials and finished products.
• Develop and maintain relationships with suppliers, manufacturers, and transportation partners to ensure high-quality and cost-effective logistics solutions.
• Ensure compliance with import/export regulations and other legal requirements in all operating regions.

 Inventory Management

• Monitor inventory levels across warehouses to ensure optimal stock levels.
• Implement inventory control measures to reduce shrinkage, overstocking, and stockouts.
• Collaborate with the production and sales teams to forecast demand accurately.

Logistics Operations

• Coordinate and oversee product distribution to retail outlets, e-commerce customers, and salons, ensuring timely and accurate deliveries.
• Manage third-party logistics providers and evaluate their performance.
• Optimize routes, shipping methods, and transportation costs while maintaining quality standards.

Process Improvement

• Identify inefficiencies in the logistics process and propose cost-saving and efficiency-enhancing measures.
• Use technology to automate and streamline logistics and inventory processes, such as warehouse management systems (WMS) or enterprise resource planning (ERP) tools.

Leadership & Collaboration

• Lead, train, and manage a team of logistics coordinators and warehouse staff.
• Collaborate with cross-functional teams (e.g., marketing, production, and customer service) to align logistics strategies with business objectives.

Quality Control

• Ensure that all logistics processes uphold the brand’s luxury standards.
• Address any issues in the supply chain that may compromise product quality or customer experience.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-4years of experience in logistics or supply chain management, preferably in a luxury or FMCG (Fast-Moving Consumer Goods) sector.
• Proficiency in logistics software (e.g., SAP, Oracle NetSuite, or similar).
• Strong understanding of global shipping practices, customs regulations, and inventory management.
• Excellent organizational, problem-solving, and analytical skills.
• Exceptional communication and negotiation abilities.

Preferred Attributes:

• Experience working with luxury brands or in the beauty and haircare industry.
• Proven track record of reducing costs and improving supply chain efficiency.
• Knowledge of sustainable logistics practices to align with brand values.

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Role Overview

• As a Customer Service Representative at Onyx Beauty Hub, you will be the first point of contact for customers, ensuring their inquiries, complaints, and feedback are handled professionally and promptly.
• You will play a vital role in delivering an exceptional customer experience that aligns with the luxury standards of the brand.

Key Responsibilities

• Greet and engage customers in a friendly and professional manner across all communication channels (phone, email, social media, and in-person).
• Address customer inquiries about products, services, and policies with comprehensive and accurate information.
• Assist customers in selecting products that meet their needs, providing recommendations when appropriate.
• Manage customer complaints effectively, ensuring timely resolution to maintain customer satisfaction.
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Track and provide updates on order status, delivery timelines, and stock availability.
• Maintain in-depth knowledge of Onyx Beauty Hub’s product offerings, including raw and Remy hair, wigs, closures, and styling options.
• Educate customers on product care, usage, and unique selling points.
• Record and update customer information accurately in the CRM system (e.g., Odoo).
• Maintain detailed records of customer interactions, complaints, and resolutions.
• Support the sales team by identifying opportunities to upsell or cross-sell products.
• Collaborate with the sales team to meet revenue and customer satisfaction goals.
• Gather customer feedback and share insights with relevant teams to improve products and services.
• Prepare and submit weekly reports on customer interactions and trends.
• Uphold Onyx Beauty Hub’s luxury brand standards in every customer interaction.
• Ensure professionalism and discretion, especially when dealing with VIP clients.

Requirements

• Candidates should possess an HND / BA / BSc with 2 - 4 years experience.