Latest Jobs at Nicole Sinclair

Description

Our client, a key player in the hospitality industry seeks to hire a Project Officer who will ensure that the organization’s interior design standards are maintained and all renovations, refurbishments and construction activities are completed in record time and within budget to the organization’s specifications and standards.

Responsibilities

• Establish and maintain the organization’s interior design policy and procedure standards.
• Coordinate room standardization activities within approved budget and time lines
• Develop budget conscious and strategic designs for Management’s approval
• Ensure proper planning of all renovation / revamp work to ensure efficient use of human and material resources at the least possible cost
• Plan and ensure timely execution of approved renovation / revamping plans.
• Coordinate the engagement of contractors.
• Collate and vet all documentation regulating contractor engagement, including invoicing and payment.
• Actively review / check contractors ‘activities to ensure error-free deliverables.
• Meet project deadlines. Communicate any obstacle well in advance so that corrective actions can be taken by other team members and Management.
• Ensure the availability of tools and other supplies to attend to operational needs.
• Take regular inventory of work materials and tools to avoid wastage
• Prepare annual budgets for the unit.
• Ensure prompt and accurate reporting of incidents and accidents through the appropriate channels
• Document and comply with SOP, safety standards and procedures
• Other duties as may be assigned

Competency/Skill/Requirements

• Bachelor’s Degree in Interior Design or similar.
• At least 5 years’ experience in same similar role
• Demonstrate expert knowledge in design trends and appropriate product application. 
• Demonstrate expert knowledge on construction documentation.
• Customer service skills
• Complaint handling and conflict resolution
• Organizational skills
• Ability to multi-task
• Communication skills (written and verbal)
• Interpersonal skills
• Presentation skills
• Self-starter
• Attention to details
• Time management skills
• Ability to work under pressure
• Ability to work within a project team – delegating / managing
• Expertise in layout, color, lighting and material selections.

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Description

An esteemed client in the hospitality business in Abuja seeks to hire a Senior Front Office Executive who will supervise the day-to-day operations of the front office activities within the organization. He/she will be responsible for guest management, training and staff management as well as be partly responsible for revenues at the hotel.

Responsibilities

• Work to implement required Standard operating procedures  at the front office as approved by management 
• Supervise staff and all front office activities including reservations, booking and check-in while ensuring the effectiveness of the process 
• Train, cross-train, and re-train all front office personnel.
• Participate in the selection of front office personnel.
• Monitor work, schedules and shift roasters for the front office staff.
• Supervise workload during shifts.
• Evaluate the job performance of each front office employee.
• Conduct regularly scheduled meetings of front office personnel.
• Prepare performance reports related to front office.
• Review daily front office work and activity reports generated by Night Audit. 
• Review and complete credit limit report after gaining approvals from management.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest problems quickly, efficiently, and courteously.
• Routinely solicit for feedback from guests via the guest feedback process.
• Submit weekly guest contact list regardless of whether or not sales was made.
• Standardize existing promos and document them. 
• Provide guests information about the offers and special deals
• Send promo sales information to potential guests  
• Submit monthly reports on the number of enquiries that were successfully converted to sales at the front office
• Utilize the database of guest  accounts for telesales , email marketing and promo sales purposes
• Ensure the updated with a minimum addition of 30-50 guests on a  monthly basis
• Submit a report on the updated database on a monthly basis stating details of new additions and utilization.
• Work within the allocated budget for the front office.
• Uphold the apartment’s commitment to hospitality.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.
• Prepare revenue and occupancy forecasting.
• Monitor high balance guest and take appropriate action.
• Via the use of database analytics and review of feedback form, generate monthly reports on occupancy showing the number of first time guests, return visits and revived customer relationships.
• Prepare and submit quarterly reports on guest segmentation, feedback and observation and proffer suggestions for process improvements.
• Carry out periodic self-audits on the department to determine the implementation status of all approved improvement processes.
• Ensure implementation of all apartments policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure accurate input of data on opera to maximize its reporting value.
• Maintain working relationship and communicate with all departments.
• Document the procedures for checking if guests’ accounts are funded and the steps to follow if the accounts are not funded.
• Maintain schedules showing the status of each guest’s account and update as required.
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash-handling, check-cashing, and credit policies.

Competency/Skill/Requirements

• A bachelor’s degree in hospitality or similar certification
• A minimum of 5 years’ experience as a Front Office Manager
• Good understanding of procedures and practices in the hospitality industry.
• Proficiency in the use of Opera HS software is a MUST
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

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Description

A hospitality business in the heart of Abuja seeks to hire a Business Development Manager for the organization who will lead the business unit to identify, attract and acquire new businesses for the organization as well as maintain fruitful relationships with existing customers.

Responsibilities

• Maintain relationships with current clients ; build trust and long term relationships
• Prospect and pursue new business opportunities from the company database
• Actively convert customer enquiries into confirmed sales to develop future and repeat business for the profitability of the organization
• Document all customer enquiries whether or not sales are made and give a report on how many of them were converted to sales
• Attend networking events and follow up all contacts and leads immediately after event
• Analyze and research potential business growth and opportunities from existing guests & create a prospect list for targeting.
• Determine key requirements to enter new markets including undertaking marketing analysis, devising and implementing a sales and marketing strategy for the purpose of seeking out new business in all relevant sectors
• Understand the target markets including industry, company, project, company contacts and which market strategies can be used to attract clients
• Follow the latest industry trends, monitor competition in the industry and propose improvement strategies to Executive Management
• Plan and prepare presentations and proposals  
• Identify service offerings that would appeal to new clients
• Communicate new product developments to prospective clients
• Prepare and submit monthly reports on all clients visits, corporate and otherwise as well as projections for the next month
• Provide management with feedback
• Achieve or exceed objectives in terms of timeframes and budgets
• Develop ways to improve the customer experience and build brand loyalty
• Collaborate with Sales & Marketing team to ensure that sales objectives are achieved
• Work closely with the Sales & Marketing team to ensure all leads are followed trough and converted within set timeframe.
• Liaise with Sales & Marketing team for the development of marketing tools
• Contribute to projects within the Sales & Marketing team when required.
• Training staff in business development tactics and practices
• Monitor staff performance and deliverables

Competency/Skill/Requirements

• Degree in Business Administration or its equivalent
• Expertise in the use of modern technologies and social media technology 
• 7-10 years’ experience in related field
• Business management expertise
• Outstanding customer service skills
• People / Team management skills
• Time management skills
• Organizational skills 
• Presentation skills
• Communication skills (verbal and written)
• Research skills
• Ability to evaluate, appraise, cost, and consider business risks
• Ability to develop business promotional plans and pursue them to completion
• Ability to handle sensitive business information
• Expertise in training and staff development