Latest Jobs at MTN Nigeria

Reports To: Senior Manager - SME Segment Management

Division: Enterprise Business

Mission:

• Drive business growth and revenue within the enterprise segment through the development and implementation of impactful Information and Communication Technology (ICT) solutions. 
• Develop and execute focused ICT segment strategies by establishing strong strategic partnerships, overseeing lifecycle management, and fostering a culture of solution innovation to consistently deliver on revenue targets and expand our market footprint.

Description:

• Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions. 
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Act as the application(s) functional expert by providing expertise in the business process supported by the application(s) 
• Provide detailed definition on how the applications will support business requirements. 
• Conduct impact analysis of business requirements on the system. 
• Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture. 
• Serve as process expert/coach for the team's owned standard deliverables - optimize for the supported clients.
• Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
• Designing and enforcing architectural standards
• Synchronize architectural solution and resolve architectural differences and interdependencies with different stakeholders 
• Ensure success in achieving key ICT segment business objectives by leading, influencing broad cross-functional teams in collaborative team environment, within and other business units and partner teams, coordinating the right resources to get the job done.

Education:

• First degree in IT/Engineering or related discipline
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• 6 years of Telecom/communication industry experience, particularly in relation with Cloud, Cybersecurity and/or IoT space
• Prior product management and/or segment management experience
• Experience with the following licenses will be highly valuable:
• AWS -- CLOUD PRACTITIONER
• Azure -- MICROSOFT C. AZURE FUNDAMENTALS
• Google Cloud, Huawei, SAP, Cisco, Cisco Meraki, Aruba, Nokia Nuage Network, Juniper and TI Management
• Analytical skills: ability to analyze both quantitative and qualitative information.
• Innovative attitude: ability to find creative solutions to customer needs.
• Communication skills: empathy and active listening skills; and the ability to express and convey ideas to customers, peers and others within the organization.
• Presentation leadership skills: ability to develop business, technical and commercial documentation and deliver/communicate it to a high-level audience.

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Reports To: Senior Manager - Partner Management

Division: Digital Services

Mission:

• Oversee all aspects of the partner management value chain, ensuring that the DS Division maintains sustainable, high performing and profitable partner relationships.
• Manage the process for onboarding, performance monitoring, and termination of partner services in line with business exigencies.

Description:

• Ensure effective implementation of sub-divisional strategy by providing direction, structure, business plans, and support.
• Secure and close partnership deals, including the negotiation of commercial terms and conditions and working alongside legal team to negotiate and conclude contractual and Service Level Agreements (SLAs).
• Provide input and support in defining business requirements for the onboarding of new digital products (VAS, RMS, mobile ads, and data monetization).
• Work with the business to select, negotiate with, and manage relationships with strategic partners, 3rd party service and platform providers, digital content partners, and OTT service providers that drive value for customers, balancing collaboration and competition with them; and
• Support the Senior Manger to analyze market data and customer insights to identify profitable market opportunities and collaborate with strategic partners to deliver world-class lifestyle products that capture market share, drive optimal customer engagement, and increase revenue.
• Drive research, investigate opportunities in the market, assess partner value propositions, and build an industry network and profile that allow MTN Digital Services to secure strategic partnership opportunities to advance the digital business strategy.
• Maintain strategic relationships with key industry stakeholders such as NCC VAS Aggregators and Licensees, technology platform providers, application developers, advertisers, and agencies.
• Manage third-party dependencies and secure the necessary engagement and resource alignment for the creation of co-developed product features.

Education:

• A first degree in a related field
• MBA is desirable.

Experience:

6–13 years’ experience, which includes:

• A minimum of 4 years of managing products
• Experience in collaborating with and influencing both internal and external stakeholders
• A good understanding of MNOs, OTT/e-commerce players, and the Nigerian digital ecosystem
• Project Management
• Experience in digital product management, e-commerce, or consulting will be a plus.

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Reports To: General Manager - Business Growth

Division: Digital Services

Mission:

• To define the strategy and manage the Rich Media content services portfolio lifecycle (from inception to launch and winding down products that no longer meet consumer needs), which includes enhancements of existing products and services.  The senior specialist analyses market data and customer insights to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class Rich Media Content Services offerings that shared value, drive optimal customer engagement and increase revenue. 
• Drive MTN’s Digital strategy and execution in terms of all deployment in the enhancement and promotion of the Nigerian digital ecosystem. This will include but is not limited to digital content development, digital advertising, enhancing the MTN corporate and brand equity, social media and Group digital platforms and properties.

Description:

• Review telecommunications market and contribute to the development of strategies for MTNN products and services, demonstrating an understanding of MTNN business strategies and needs of the customer.
• Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans. 
• Direct and provide a strategic framework for product managers to develop new data, portals and messaging products.
• Develop possible future scenarios of MTNN’s data, portals and messaging product portfolio by considering current and future technologies and determine combination of features and scenarios that will positively impact and satisfy customer’s needs and aspirations.
• Identify and advise on new opportunities for MTNN to explore by providing products and services based on the evolution of technologies.
• Design and develop new systems, products and services for multiple market segments, across the entire spectrum of customers addressed by MTNN.
• Ensure market managers and the rest of the organisation are aligned with the evolution of the product and services roadmap based on new technologies.
• Drive product and service delivery across the organisation in the medium to long term by agreeing and setting goals cross functionally.
• Maintain in-life products and services.
• Ensure full integration of quality management processes and their effective deployment on a day-to-day basis.
• Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded. 
• Provide performance data to support management decision-making.
• Conduct research on the market and customers, analyze data, search for trends and develop key findings, conclusions and indicated actions from qualitative/quantitative consumer and customer research.
• Ensure Industry leadership through cutting edge Rich media content services, customer engagement strategies and implementations.
• Serve MTNN’s customers and provide solutions to improve customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service

Education:

• First degree in any Social Science disciplines (MSC /MBA added advantage)
• Training and certification in Project Management is desirable
• Fluent in English and language of country preferable

Experience:

9 - 17 years working experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• 5 years’ experience in advanced Product Development and Management
• 12 months in Rich media content and services management
• 4 years’ experience in advanced Project Management
• 3 years in co-coordinating a number of external stakeholders such as but not limited to relevant industry regulators and content providers
• 2 years’ experience in dealing with senior stakeholders within an established organisation

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Reports To: Manager - EB Sales Large and Medium Enterprise SouthSouth

Division: Enterprise Business 

Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans, which meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Increase MTN market share by achieving a set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients, to increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry to identify new prospects or opportunities for the corporate sales department.
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.

Education:

• First degree in any related discipline
• Fluent in English 

Experience:

• 3–7 years of experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization 

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Reports To: Senior Manager - Radio Frequency Planning

Division: Network 

Mission:

• To manage the design and development of software solutions for MTN Nigeria Network Group, as well as evaluate and take responsibility for software applications and solutions purchased from suppliers.
• Manage and coordinate the day-to-day activities of the Technical System Support team, ensuring optimum performance and continually meeting the support needs and expectations of the systems users.

Description:

• Direct Special Projects Team to develop creative solutions to MTNN’s coverage enhancement needs.
• Oversee, manage and direct the design and development of databases and manage secured data backup in all applications on a regular basis.
• Ensure all IT platforms within the group upon which MTN Nigeria’s data/information is stored are correctly dimensioned for present and future requirements.
• Suggest the best (state-of-the-art) applications available to MTNN , which supports the its core network rollout objectives (competitive coverage, quality and capacity of network, etc).
• Direct responsibility for tools and systems that are used for network rollout, monitoring and configuration management
• Must ensure high system availability (ideally 24/7) as this has direct impact on engineering productivity for rollout and network performance management and reporting
• Ensure that systems are adequately dimensioned for optimum performance in all regions of operation
• Ensure accurate and sufficient GIS information is maintained and fed back to management through the HOD and other departments
• Recommend tools and systems deemed necessary for optimal functioning to the HOD for procurement
• Compile and review procedures and documents specific to the software systems and processes in the division.
• Co-ordinate all technical system support activities across all regions of operation
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

• First degree in Computer Science or Information Technology or related field 
• Fluent in English
• M.Sc. Degree would be an advantage

Experience:

6 – 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization 
• Relevant experience on software development and systems integration within a telecommunications company.