Manager - Technical Systems Support at MTN Nigeria

Reports To: Senior Manager - Radio Frequency Planning

Division: Network 

Mission:

• To manage the design and development of software solutions for MTN Nigeria Network Group, as well as evaluate and take responsibility for software applications and solutions purchased from suppliers.
• Manage and coordinate the day-to-day activities of the Technical System Support team, ensuring optimum performance and continually meeting the support needs and expectations of the systems users.

Description:

• Direct Special Projects Team to develop creative solutions to MTNN’s coverage enhancement needs.
• Oversee, manage and direct the design and development of databases and manage secured data backup in all applications on a regular basis.
• Ensure all IT platforms within the group upon which MTN Nigeria’s data/information is stored are correctly dimensioned for present and future requirements.
• Suggest the best (state-of-the-art) applications available to MTNN , which supports the its core network rollout objectives (competitive coverage, quality and capacity of network, etc).
• Direct responsibility for tools and systems that are used for network rollout, monitoring and configuration management
• Must ensure high system availability (ideally 24/7) as this has direct impact on engineering productivity for rollout and network performance management and reporting
• Ensure that systems are adequately dimensioned for optimum performance in all regions of operation
• Ensure accurate and sufficient GIS information is maintained and fed back to management through the HOD and other departments
• Recommend tools and systems deemed necessary for optimal functioning to the HOD for procurement
• Compile and review procedures and documents specific to the software systems and processes in the division.
• Co-ordinate all technical system support activities across all regions of operation
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

• First degree in Computer Science or Information Technology or related field 
• Fluent in English
• M.Sc. Degree would be an advantage

Experience:

6 – 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization 
• Relevant experience on software development and systems integration within a telecommunications company.