Latest Jobs at Moniepoint Inc.

Job Purpose

• The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners.
• Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores.

Key Responsibilities

• Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success.
• Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions.
• Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness.
• Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn.
• Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period.
• Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value.
• Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout.
• Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy.
• Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered.
• Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact.

Qualifications

• 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred)
• Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets
• Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism
• Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure
• Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences
• Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality
• Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies
• Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)

About You

• You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements
• You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported
• You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving
• You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers
• You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges
• You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks
• You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals
• You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow

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Job Purpose

• The Inbound Sales Officer responds to customer inquiries coming from various lead channels (website inquiries, partner referrals, social media, events, and other inbound sources) and converts interested prospects into paying Moniebook customers. You will be the first point of contact for people who have expressed interest in our platform, guiding them through product demonstrations, answering questions, and helping them make informed purchase decisions.

Key Responsibilities

• Respond to Inbound Inquiries on schedule, following the outlined business process
• Qualify Leads: Ask thoughtful questions to understand customer needs, budget, timeline, and decision-making process. Determine if our solution is the right fit for their business.
• Conduct Product Demonstrations: Schedule and deliver engaging online demos (via Zoom/Google Meet) that showcase how Moniebook solves customer problems.
• Close Deals: Guide qualified prospects through pricing discussions, address concerns, handle objections, and close sales. Work toward monthly and quarterly sales targets.
• Manage Customer Relationships: Build trust and rapport with prospects throughout the sales process. Follow up consistently, provide excellent service, and ensure smooth handoffs to our Onboarding team after purchase.
• Identify Upsell Opportunities: Recognize when customers could benefit from premium features or additional services and introduce them appropriately during conversations.
• Maintain Accurate Records: Log all customer interactions, update deal stages, and track your pipeline on the tools provided.
• Collaborate Across Teams: Provide feedback on lead quality from different channels. Share common customer questions and insights to help improve our lead generation efforts.
• Continuous Learning: Participate in weekly sales training, practice call reviews with your manager, and continuously improve your Moniebook product knowledge and sales skills.

Qualifications

• 0 - 3 years of work experience in any field (SaaS sales, sales, or fresh graduates welcome)
• Excellent verbal and written communication skills
• Comfortable with technology and learning new software tools quickly.
• Strong listening skills and genuine curiosity to understand customer needs
• Organised and detail-oriented, able to manage multiple conversations simultaneously without dropping the ball
• Bachelor's degree or equivalent work experience preferred 

About You

• You're eager to start a career in tech sales and willing to put in the work to learn and grow
• You're naturally helpful and get satisfaction from solving problems for others
• You're comfortable with rejection, you understand that not every prospect will buy, and you don't take it personally
• You're a team player who shares wins, learns from colleagues, and contributes to a positive office culture
• You're coachable, you actively seek feedback and implement it to improve your performance
• You thrive in a fast-paced environment where no two days are exactly the same

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Job Purpose

• The Collections Lead is the guardian of our portfolio’s health. At Moniepoint, we’re driven by mastery and the desire to see businesses succeed. This role ensures that our financial ecosystem remains stable by driving high-performance recovery strategies.
• You’ll lead a team of agents, turning data into action. It’s not just about recovering funds; it’s about managing relationships and ensuring that we come through for the business with innovative, factual, and effective recovery solutions.

Key Responsibilities

• Lead with Mastery: Manage and coach a team of collection agents to hit daily and monthly targets. You aren't just a supervisor; you’re a mentor helping them master the art of negotiation.
• Portfolio Health: Keep a close eye on your assigned loan buckets. You'll track roll rates, cure rates, and liquidation performance to stop portfolio decay before it starts.
• Data-Driven Execution: Monitor the numbers that matter—RPC, contact rates, AHT, and productivity per agent. When you see a gap, you fix it immediately with a clear, factual plan.
• Optimization: Oversee skip tracing and field recovery alignment. You’ll ensure we’re using the right tools to reach the right people at the right time.
• Quality & Coaching: Conduct regular call audits and coaching sessions. We speak to our customers like humans, and you’ll ensure your team remains professional, relatable, and effective.
• Compliance & Governance: Ensure every interaction is documented accurately and follows both regulatory rules and our internal "human-first" principles.
• Strategic Escalation: Identify high-risk accounts and recommend the best path forward—whether it’s intensive follow-up or field recovery—ensuring our resources are always where they're needed most.

Qualifications

• 5+ years of experience in collections, with at least 3 years leading a team.
• A proven track record of hitting targets in high-volume outbound dialler environments.
• Deep experience in monitoring loan performance (NPL levels, roll rates, and cure rates).
• Practical experience with skip tracing and account escalation strategies.
• Experience managing third-party debt collection agencies is a plus.

About You

• You’re a Hero for the Portfolio: You have the grit to take it one step at a time, driving momentum through continuous improvement.
• You Value Clarity: You don’t hide behind technical jargon. You communicate clearly and honestly with your team and stakeholders.
• You’re a Systems Thinker: You enjoy connecting the dots between agent behavior and portfolio performance.
• You Build for Scale: You’re motivated by creating processes that work today but are ready for where Moniepoint is going tomorrow.

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Job Purpose

• The Telesales Lead is a driver of our growth engine. At Moniepoint, we don't just sell products; we provide the fuel (capital) that Nigerian businesses need to thrive. This role is about managing outbound engagement with precision, ensuring our loan products reach the entrepreneurs who need them most.
• You will lead a team of agents, turning conversations into opportunities. You’ll be responsible for maintaining high energy, operational discipline, and a human-first approach to sales that aligns with our brand’s mission of creating financial happiness.

Key Responsibilities

• Lead with Energy & Mastery: Supervise and mentor a team of outbound agents. You aren't just checking boxes; you’re coaching your team to master the art of persuasion and objection handling.
• Mastery of the Narrative: Ensure all agents are fluent in our sales scripts and workflows. You’ll make sure they don’t just "read a script" but actually engage customers in a relatable, professional way.
• Performance Architecture: Monitor the heartbeat of the sales floor—call volumes, conversion rates, and drop-off points. You identify the "why" behind the numbers and implement fixes fast.
• Operational Discipline: Maintain a high standard of compliance. You’ll ensure that every sale is handled with integrity and that customer data is treated with the highest level of confidentiality.
• Gap Analysis: Keep a sharp eye on the sales process. If there’s a friction point preventing a business from getting a loan, you’ll find it, document it, and escalate it to the right stakeholders.
• Continuous Growth: Support the onboarding of new joiners and lead ongoing training sessions. We want our team to grow as fast as our business does.

Qualifications

• Minimum of 3 years’ experience in a call centre environment.
• At least 2 years of experience in a leadership or supervisory role within financial sales, outbound sales, or telesales.
• Proven experience working with CRM, loan management, or call management systems.
• A solid understanding of financial services or loan products is a distinct advantage.
• Excellent communication skills—you can explain complex ideas in "regular words" that anyone can understand.

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About The Role

• We are seeking a detail-oriented and analytically rigorous Security & Technology Risk Analyst to join our Information Security Assurance Team at Moniepoint. In this role, you will be instrumental in identifying, monitoring, and reporting on security and technology operational risks across our fintech ecosystem.
• You will translate complex risk data into actionable intelligence that enables executive leadership to make informed strategic decisions while ensuring our organization maintains the highest standards of regulatory compliance and operational resilience.
• As a financial technology company, trust and security are foundational to our brand. Your work directly contributes to Moniepoint's ability to safely expand into new markets, launch innovative products, and maintain the confidence of our customers and stakeholders.

Key Responsibilities

Conduct comprehensive risk assessments across security and technology domains (cloud, network, infrastructure, product, endpoint, third-party) using NIST Risk Management Framework, FAIR methodology, and qualitative/quantitative analysis methods.

• Perform Business Impact Analysis (BIA) on critical systems to determine Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), collaborating with process owners to validate findings and maintain documentation as business operations evolve.
• Administer and maintain the security risk register with current and historical records, ensuring comprehensive documentation and audit evidence for regulatory examinations and internal/external audits.
• Guide development and documentation of risk treatment plans aligned with enterprise risk appetite, collaborating with cross-functional stakeholders (Engineering, Legal, DevOps, IT, Security) on prioritization, execution strategies, and integration into product development and operational processes.
• Track and validate execution of risk treatment plans, monitoring completion rates, escalating delays, and ensuring residual risk remains within tolerance levels while adjusting plans as needed based on mitigation and remediation progress.
• Design and maintain quantifiable risk metrics across exposure measurement, control effectiveness assessment, and risk treatment progress tracking for executive decision-making, with continuous monitoring against organizational risk appetite thresholds via real-time dashboards and reporting.
• Analyze emerging threats and regulatory changes to proactively surface new risks and support strategic initiatives including market expansion and new product launches.
• Ensure all security and technology risk management activities adhere to applicable financial regulations, industry standards, and relevant frameworks (ISO 27001, SOC 2, PCI-DSS, NDPA, NIST, FAIR).
• Support security teams in evaluating third-party and vendor risks, ensuring alignment with organizational security standards and conducting ongoing risk assessments as part of the vendor management program.
• Communicate risk findings, assessments, and recommendations in business-relevant terms to stakeholders at all levels, translating technical risk concepts into actionable intelligence for executive leadership and operational teams.

Required Qualifications

• Bachelor's degree in Computer Science, Information Security, Risk Management, Engineering, or related field.
• 5+ years of professional experience in operational risk management, cybersecurity risk, or technology risk assessment.
• Demonstrated experience conducting risk assessments, threat analysis, or vulnerability management.
• Experience developing risk metrics, KPIs, or dashboards for executive audiences.
• Familiarity with risk management frameworks (e.g., NIST Cybersecurity Framework, ISO 27001 or similar)
• Experience in financial services, fintech, or regulated industries preferred.
• Proficiency in risk assessment methodologies and qualitative/quantitative analysis
• Knowledge of business continuity and disaster recovery planning principles

Preferred Qualifications

• Professional certifications: CISM, CRISC, or equivalent risk/security certification.
• Experience with fintech, banking, or other highly-regulated industries

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Job Purpose

• The Team Lead, Credit Application Review is a guardian of integrity at Moniepoint. We’re building a financial ecosystem that millions of businesses rely on, and your role is to ensure that every participant in that system is verified, compliant, and ready to grow.
• You will lead the team responsible for the critical "second look"—ensuring that our verification processes are airtight and that decisions are made with both speed and precision. You’ll turn complex regulatory requirements into clear, actionable workflows, ensuring that we maintain our high standards without slowing down the business.

Key Responsibilities

• Guard the Standards: Ensure all verification processes align perfectly with our consumer lending policies and risk standards. You are the benchmark for quality.
• Final Seal of Approval: Validate and sign off on verification findings. Your word is the final check that ensures accuracy and compliance before a decision is made.
• Team Orchestration: Manage and mentor our online and field verification agents. You’ll ensure they have the tools, knowledge, and "Moniepoint mindset" to do their jobs effectively.
• Fraud Detection: Keep a sharp eye out for discrepancies. You’ll identify and flag potential fraud or high-risk applications before they become a problem.
• SLA Mastery: We move fast. You’ll ensure that all verification tasks are completed within defined timelines, keeping our customer onboarding experience seamless.
• Audit Readiness: Maintain impeccable documentation and data accuracy. When it’s time for an audit or regulatory review, your records will be the gold standard.
• Process Evolution: Collaborate across teams to find friction points in our verification frameworks and suggest factual, innovative ways to make them better.

Qualifications

• Minimum of 3 years’ experience in financial services.
• At least 2 years in a leadership or supervisory role, specifically within verification, risk, compliance, or loan operations.
• A deep understanding of document review, internal controls, and regulatory requirements in the Nigerian financial landscape.
• Strong analytical skills—you can spot a "red flag" from a mile away.
• Proven ability to lead a team and manage high volumes of work without losing your attention to detail.

About You

• You’re a Hero of Integrity: You believe that doing things the right way is the only way. You lead by example when it comes to ethics and accountability.
• You’re Factual & Direct: You don't guess; you use data and evidence to make your points. You communicate clearly and honestly with your team and stakeholders.
• You Thrive in Momentum: You enjoy the challenge of high-pressure environments and take pride in meeting tight turnaround times without sacrificing quality.
• You’re a Natural Problem Solver: You don’t just report issues; you find the root cause and recommend solutions that help the whole team get better.