Lead, Telesales at Moniepoint Inc.

Job Purpose

• The Telesales Lead is a driver of our growth engine. At Moniepoint, we don't just sell products; we provide the fuel (capital) that Nigerian businesses need to thrive. This role is about managing outbound engagement with precision, ensuring our loan products reach the entrepreneurs who need them most.
• You will lead a team of agents, turning conversations into opportunities. You’ll be responsible for maintaining high energy, operational discipline, and a human-first approach to sales that aligns with our brand’s mission of creating financial happiness.

Key Responsibilities

• Lead with Energy & Mastery: Supervise and mentor a team of outbound agents. You aren't just checking boxes; you’re coaching your team to master the art of persuasion and objection handling.
• Mastery of the Narrative: Ensure all agents are fluent in our sales scripts and workflows. You’ll make sure they don’t just "read a script" but actually engage customers in a relatable, professional way.
• Performance Architecture: Monitor the heartbeat of the sales floor—call volumes, conversion rates, and drop-off points. You identify the "why" behind the numbers and implement fixes fast.
• Operational Discipline: Maintain a high standard of compliance. You’ll ensure that every sale is handled with integrity and that customer data is treated with the highest level of confidentiality.
• Gap Analysis: Keep a sharp eye on the sales process. If there’s a friction point preventing a business from getting a loan, you’ll find it, document it, and escalate it to the right stakeholders.
• Continuous Growth: Support the onboarding of new joiners and lead ongoing training sessions. We want our team to grow as fast as our business does.

Qualifications

• Minimum of 3 years’ experience in a call centre environment.
• At least 2 years of experience in a leadership or supervisory role within financial sales, outbound sales, or telesales.
• Proven experience working with CRM, loan management, or call management systems.
• A solid understanding of financial services or loan products is a distinct advantage.
• Excellent communication skills—you can explain complex ideas in "regular words" that anyone can understand.