Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
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About The Role
- The Business Lead, Field Verification will be responsible for designing, managing, and scaling Moniepoint’s end-to-end field verification operations for loan customers. This role ensures that customer and business information is accurately verified, risks are mitigated, and the loans business continues to grow sustainably.
- The ideal candidate is a strong operator with experience leading field teams at scale, balancing efficiency with compliance, and leveraging technology for operational excellence.
Key Responsibilities
Strategy & Leadership
- Define and execute the overall strategy for customer and business field verification within the Loans Department.
- Lead, coach, and develop a distributed team of field verification officers, supervisors, and regional leads.
- Drive process improvements to ensure scalable, efficient, and compliant field verification.
Operational Excellence
- Oversee field verification of loan applicants, guarantors, and businesses across Nigeria.
- Implement technology-driven verification tools (geo-tagging, mobile apps, photo capture, digital checklists).
- Monitor verification turnaround times, accuracy rates, and efficiency KPIs.
- Manage relationships with third-party verification partners, where applicable.
Risk & Compliance
- Partner with Risk, Compliance, and Credit teams to ensure field verification processes meet CBN regulatory standards and internal policies.
- Identify fraud red flags and escalate appropriately to safeguard loan portfolio quality.
- Ensure consistent documentation and audit readiness.
Stakeholder Management
- Collaborate with Credit, Risk, Operations, and Product teams to align verification practices with business needs.
- Provide insights from field operations to influence credit policy and product design.
- Serve as the point of accountability for verification-related matters in the Loans Department.
Requirements
- Bachelor’s degree in Business, Finance, Risk Management, or related field; MBA or professional certification is a plus.
- Minimum 7–10 years’ experience in credit risk operations, field verification, or related functions, ideally in fintech, banking, or microfinance.
- Proven track record of leading large field or distributed teams across multiple regions.
- Strong understanding of loan underwriting, KYC/AML, and regulatory compliance.
- Operationally excellent with experience in process design, execution, and improvement.
- Tech-savvy; comfortable leveraging digital tools to manage and scale field operations.
- Excellent leadership, problem-solving, and communication skills.
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About The Role
- As a Senior UX/UI Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.
What You’ll Do
- Define and execute design strategies that align with business objectives and user needs.
- Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
- Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
- Partner closely with product managers and engineers to ensure seamless implementation of designs.
- Design scalable UI components and contribute to our evolving design system.
- Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
- Create and refine micro-interactions and motion elements to improve user engagement and usability.
- Use data-driven insights to continuously improve the user experience and optimise for business impact.
- Mentor and guide junior designers, fostering a culture of excellence and innovation.
- Stay ahead of fintech trends and best practices to drive product innovation.
What You Need To Succeed
- 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
- Mastery of visual design, typography, grids, layout, and colour theory.
- Expertise in interaction design, information architecture, and user flows.
- Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
- Strong knowledge of behavioural psychology and how it influences user decision-making.
- Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
- Ability to synthesise qualitative and quantitative insights into impactful design decisions.
- Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
- Proficiency in atomic design principles and building scalable UI frameworks.
- Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
- Experience mentoring and guiding junior designers.
- Ability to articulate design rationale and influence stakeholders across teams.
- Comfortable working in agile, fast-paced product teams.
- Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
- Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.
What You’ll Get
- A leadership role in shaping the future of fintech - your work will impact millions of users.
- Career growth opportunities.
- A culture of experimentation - we encourage innovative thinking and rapid iteration.
- Competitive compensation and benefits.
- Remote-friendly work culture, with access to learning resources.
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What You’ll Get To Do
- Design and Build sophisticated and highly scalable apps using Flutter.
- Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
- Translate and Build the designs and Wireframes into hight quality responsive UI code.
- Write efficient queries for core Data.
- Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
- Explore feasible architectures for implementing new features.
- Resolve any problems existing in the system and suggest and add new features in the complete system.
- Suggest space and time efficient Data Structures.
- Follow the best practices while developing the app and also keeping everything structured and well documented.
- Use CI/CD for smooth deployment.
- Document the project and code efficiently.
- Manage the code and project on Git in order to keep in sync with other team members and managers.
- Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
- Ensure security guidelines are always followed while developing the app.
- Validate the cloud system to ensure any new changes do not compromise security of the backend server.
- Suggest new features and/or enhancements.
- Maintaining software through product lifecycle including design, development, verification and bug fixes.
- Connect regularly with the Quality Assurance Specialist to deliver stable app.
- Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
- Perform time profiling and memory leaks assessment.
- Execute app verification protocol.
- Write tests for the App.
- Following company policies and quality procedures to ensure quality product deliverables.
To succeed in this role, you should have
- 5 years plus combined Mobile Development Experience
- Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner.
- Native Android and IOS: To build custom Flutter Packages.
- Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
- Figma: Should know how to use Figma to analyse and view the designs to build the app
- Git: To manage and collaborate in different projects with the rest of the team.
- Ability to provide a portfolio showing projects solely worked on upon request
- Bachelors Degree in a related field
Nice to have some of the technologies
- Angular
- Bootstrap
- JavaScript
- Native Android or Native iOS
- Dart
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About The Role
- As a Product Design Lead, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence. Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
- This role requires strong leadership, UX/UI expertise, and cross-functional collaboration. You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.
What You’ll Do
- Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
- Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
- Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
- Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
- Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
- Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
- Ensure design consistency and scalability through the use of design systems and atomic design principles.
- Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
- Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.
What You Need To Succeed
- A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
- Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
- Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
- Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
- Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
- Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
- Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
- Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.
What You’ll Get
- A leadership role in shaping the future of fintech - your work will influence design strategy and impact millions of users.
- Opportunities for career growth - mentorship, leadership development, and the ability to scale and shape a high-performing design team.
- Autonomy and influence - own design decisions, drive cross-functional collaboration, and define best practices.
- A high-performing and collaborative team - work alongside talented designers, engineers, and product managers in a culture that values design excellence.
- A culture of experimentation - we encourage bold ideas, rapid iteration, and data-driven design improvements.
- Competitive compensation and benefits.
- Remote-friendly work culture with support for professional development and engagement with the design community.
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About The Role
- The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices. Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.
Responsibilities
- Work closely within the hardware department to manage the end-to-end repair process.
- Provide second level support on hardware related issues.
- Manage & Coordinate Terminal Repair Centers across our network
- Perform other duties as delegated and assigned by his/her Line Manager
Requirements
- Minimum of B.Sc./HND
- At least 2 years of experience in a related role.
- Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
- Experience with the Agency banking business would be an added advantage.
- Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
- Good Relationship skills and emotional intelligence skills
- Must be self-driven and be able to take initiative
- Good communication and interpersonal skills
- Ability to work with limited supervision.
- Proficient in English
- Resident in Port Harcourt, Rivers State.
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About The Role
- Senior Credit Underwriter will underwrite all SME, Mid-Corporate and Large Corporate lending applications that require manual underwriting within the Industry Sector.
- You will also be responsible for ensuring lending remains within Risk Appetite and that performance is maintained within agreed target loan loss levels. In addition, you will work with the Head of Credit Risk Analytics and Chief Risk Officer to continually assess and define lending thresholds and parameters to ensure a balanced risk-based approach that also supports business growth objectives. Reporting to the Head of Credit Risk Analytics you will also be expected to continually innovate and identify areas of risk and opportunity within your portfolio, leveraging key data sources and indicators, whilst also leveraging your subjective matter expertise to ensure effective on-going credit risk management of the portfolio.
- You will also work closely with a range of business partners, including Sales, Product and Data Engineering teams to support new strategic product initiatives to drive the growth objectives of the business.
Key Responsibilities
- Education and adoption of best practices in credit analysis, underwriting and monitoring, including the end-to-end underwriting process, right from early lending discussions with Sales teams to the development of credit approval memos for senior management and/or risk committee approval forums..
- Detailed review and due diligence of lending applications, including financial analysis, business projection modelling and viability, stress testing and other in-depth analysis required to support the sanctioning of large-ticket loans.
- Responsible for the monitoring and portfolio health of the sector and conducting regular credit reviews and ad-hoc deep-dives to continually assess portfolio performance.
- Drive positive change in the maturity of the underwriting framework and strategy..
- Continual interaction with a broad range of functions and stakeholders to drive credit risk maturity across the business.
- Facilitating Risk initiatives and pilots by reviewing credit data.
- Conducting periodic reviews of individual bad debts.
Requirements
- Significant experience underwriting SME and Large Corporate loans likely gained from a leading Financial Institution within Nigeria and primarily for businesses within the financial industry sector (must have).
- Highly experienced in the end-to-end underwriting process for large ticket loans up to 5Bn NGN (must have).
- Expert in the financial assessment of SME and Large Corporates using a broad range of data sources (e.g. Financials, Audited Accounts and Bank Statements etc.).
- Expert in understanding headwinds and opportunities within the industry sector and must have detailed knowledge of macroeconomic and regulatory factors impacting this sector.
- Experienced in the assessment of collateral and covenants to mitigate risk across secured and unsecured lending.
- Strong awareness of Compliance and the Regulatory environment within Nigeria.
- Demonstrable experience of underwriting best practice and standards.
Relevant Skills
- Significant expertise underwriting large ticket (up-to 5Bn NGN) SME/Large-Corporate loans within Nigeria in the industry sector (essential).
- Diligence and strong attention to detail.
- Data driven and logical thinker.
- Strong analytical skills
- Excellent communication skills (verbal and written).
- An ability to work autonomously
- An ability to use an analytical approach to problem-solving
- Strong team player.
- High ethical and professional standards.
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About The Role
- We are hiring a Head of Media Planning to lead strategic media investment, agency management, and media efficiency.
To succeed in this role you must have proven experience managing large, multi-channel media budgets and the ability to translate media data into clear business outcomes
What You’ll Get To Do
- Manage large, multi-channel media budgets for the organization
- Coordinate and Manage our media effectiveness within regulated environments
- Translate media data into clear business outcomes
- Work with relevant stakeholders to ensure that all media campaigns are up and running smoothly
- Be responsible for all agency interactions and negotiation
To succeed in this role, we think you should have
- A recognized university degree
- Relevant 8–10 years media experience
- Exposure to fintech, financial services, telco, or large-scale consumer brands
- Experience managing agencies to buy and plan media
- Understanding of the rudiments of the Media Landscape in Nigeria
- Experience in Media Strategy, Planning, and execution
- Good interpersonal and relationship-building skills.
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About The Role The Regional Credit Manager is saddled with the duty of managing a credit portfolio in an assigned geographic region. The Regional Credit Manager is expected to maintain a profitable loan portfolio and manage the field credit network in that region.
The Regional Credit Manager is a data driven and strategic leader that leverages on data to effectively guide his team towards meeting business and financial objectives. You would also be directly involved in managing key accounts in the region to ensure they perform and to eliminate churn.
The Regional Credit Manager must be an expert in credit risk, credit monitoring and credit analysis and should be able to distill this information into the field credit network under his/her management.
Job Responsibilities
- Oversee and maintain a profitable loan portfolio within the assigned region.
- Drive achievement of loan disbursement targets for the region.
- Monitor portfolio performance and ensure loan defaults remain within acceptable thresholds.
- Supervise and support the regional field network to deliver on growth, profitability, and efficiency objectives.
- Ensure timely execution of all key credit field operations in compliance with internal policies and established SLAs.
- Provide management with strategic insights on regional credit performance, risks, and emerging opportunities.
- Build and maintain strong relationships with the sales network to support lending business expansion.
- Manage key accounts and foster long-term partnerships with major customers.
- Actively track the regional credit portfolio and implement proactive measures to mitigate default risks.
- Coach, train, and mentor the regional credit team to strengthen capacity and performance.
- Identify, recruit, develop, and retain top-performing talent within the regional credit network.
- Undertake other credit-related assignments as delegated by supervisors.
Qualifications And Skills
- Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field (Master’s degree or MBA is an added advantage).
- Minimum of 7–10 years’ experience in credit risk management, lending operations, or related roles, with at least 3–5 years in a supervisory or regional leadership capacity.
- Strong knowledge of credit analysis, loan underwriting, portfolio management, and collections strategies.
- Proven ability to manage large loan portfolios while maintaining profitability and minimizing default rates.
- Strong understanding of credit risk frameworks, regulatory requirements (CBN guidelines, IFRS 9, etc.), and industry best practices.
- Demonstrated track record in driving loan growth in retail, SME, or agent-based lending models.
- Strong data analysis and reporting skills; proficiency in Excel, credit MIS tools, and other financial systems.
- Excellent leadership and people management skills, with experience in building, mentoring, and retaining high-performing teams.
- Strong stakeholder management abilities, including collaboration with sales, operations, and risk teams.
- Analytical thinker with problem-solving skills and the ability to make sound credit decisions under pressure.
- Strong communication and presentation skills, with the ability to provide actionable insights to senior management.
- High ethical standards, integrity, and sound judgment in credit decision-making.
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About The Role
- We are seeking a highly skilled Testing Tools Development Engineer to design, develop, and maintain advanced testing frameworks and automation tools. This role focuses on building scalable, reusable, and integrated testing infrastructure that supports functional, performance, and security testing across diverse platforms and environments.
What You’ll Get To Do Tool Development & Framework Design:
- Develop reusable libraries, plugins, and CLI tools to support test execution, reporting, and integration with CI/CD pipelines
- Build scalable test harnesses for distributed systems, microservices, mobile native and cloud SaaS applications.
Automation & Scripting
- Write robust, maintainable code in Java, JavaScript/TypeScript to automate test workflows.
- Integrate tools with version control systems (Git), CI/CD platforms (Jenkins, Harness), and artifact repositories
DevOps & Infrastructure Integration
- Containerize tools using Docker and orchestrate test environments using Kubernetes
Collaboration & Enablement
- Partner with QE, SRE/DevOps, and development teams to understand testing pain points and deliver tooling solutions.
To succeed in this role, we think you should have
- 5+ years of experience in Quality Engineering and Tools development or similar role.
- Bachelor’s degree in computer science or a related engineering discipline.
- Strong programming skills in Java with a focus on tooling and automation.
- Proficiency in extending and customizing open-source tools such as.
- Functional/UI Testing: Selenium, Playwright, Cypress, Appium
- API Testing: Postman/Bruno, REST Assured, Karate
- Experience Integrating testing tools with
- Test Management & Issue Tracking: Jira, Qmetry
- Reporting & Analytics: ReportPortal, Allure, ExtentReports, Grafana
- CI/CD Pipelines: Jenkins, Harness, ArgoCD, GitLab, SonarQube
- Device Farms: BrowserStack, LambdaTest for cross-platform and mobile testing
- Strong command of relational (SQL) and non-relational (NoSQL) databases, along with experience in publish-subscribe messaging systems like Kafka.
- Solid understanding of RESTful APIs, gRPC, WebSockets, & event-driven or asynchronous architectures
- Well-versed in Agile/Scrum/Kanban methodologies, with a focus on iterative development and continuous delivery.
- Demonstrated ability in problem-solving, root cause analysis, and debugging complex systems across the stack.
- Excellent communication and collaboration skills, with a proven track record of working effectively in cross-functional teams.
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Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Niger State
Relevant Skills
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance
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Job Purpose
- The Head of Talent & Performance Management leads the design, implementation, and continuous improvement of Moniepoint’s Talent and Performance Management strategies.
- This role drives a high-performance culture through structured career frameworks, performance cycles, talent reviews, and succession planning.
- They partner closely with the Learning & Development team, People Business Partners, and business leaders to ensure scalable, fair, and impactful talent practices that support both individual growth and organisational success.
Key Responsibilities
- Own the global Talent Management strategy, aligning it to business and people priorities
- Design and maintain job level rubrics and career frameworks across functions
- Oversee quarterly performance review processes, calibration, and feedback cycles
- Launch and evolve growth planning, development planning, and internal mobility initiatives
- Introduce and lead talent reviews, succession planning and people readiness practices
- Partner with PBPs, functional leaders and execs to embed performance and development mindset
- Manage a small team and collaborate with external providers where needed
Qualifications
- Proven experience building performance frameworks and career paths
- Background in tech companies and fast-growth environments
- Experience leading cross-functional talent initiatives
- Track record of leading teams to deliver results
Preferred Qualifications
- Experience implementing or managing performance/talent platforms
- Experience leading talent strategy across multiple geographies (especially Nigeria, UK, India)
- Experience working in regulated industries (e.g. fintech, payments, banking)
- Familiarity with succession planning or 9-box / readiness frameworks
- 7–10+ years in Talent Management, L&D, or Organisational Development
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Role Overview
- The API & SQL Database Auditor is responsible for assessing the design, security, reliability, and compliance of application programming interfaces (APIs) and relational database systems.
- This role evaluates how data is accessed, processed, stored, and protected across applications, ensuring adherence to security standards, regulatory requirements, and internal controls.
Key Responsibilities Audit & Compliance
- Audit of Application Program Interfaces Security Controls.
- Audit REST, GraphQL, and internal APIs for governance, and compliance with organizational standards.
- Audit of Database Security Controls (e.g., MySQL, PostgreSQL, SQL Server, Oracle) for data integrity, availability, and confidentiality.
- Assess compliance with regulatory and industry frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR).
- Evaluate API versioning, lifecycle management, and deprecation controls.
Security & Risk Assessment
- Identify risks related to authentication, authorization, rate limiting, and input validation.
- Review protection mechanisms against common threats (e.g., injection attacks, broken object-level authorization).
- Evaluate encryption practices (in transit and at rest).
- Assess secrets management for database credentials and API keys.
- Review database patching, vulnerability management, and hardening practices.
Data Governance & Integrity
- Assess data classification, retention, and deletion policies.
- Review database schema design, constraints, indexing, and referential integrity controls.
- Evaluate logging, monitoring, and audit trails for data access and changes.
- Verify segregation of duties for database administration and application access.
Process & Controls Review
- Review backup, replication, and disaster recovery processes.
- Assess performance monitoring, capacity planning, and availability controls.
- Evaluate change management processes for schema and API changes.
- Review third-party API integrations and data-sharing agreements.
Reporting & Advisory
- Document audit findings with risk ratings and evidence.
- Provide clear, actionable remediation recommendations.
- Present findings to engineering, security, and data governance stakeholders.
- Track remediation progress and validate corrective actions.
- Participates in the other regular audits in the IT Audit Plan as assigned by the Head, IT Audit.
Skills & Competencies
- SQL (analysis, permissions, schema review)
- API documentation and testing tools (Postman, Swagger/OpenAPI)
- Database security controls (roles, grants, auditing)
- Logging and monitoring solutions
- Encryption and key management concepts
- Strong analytical and investigative skills
- Ability to translate technical risks into business impact
- Clear written documentation and reporting
- Professional skepticism and attention to detail
- Ability to collaborate with engineering and security teams
Qualifications
- Minimum of a Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field (or equivalent experience).
- Certifications in one or more of the following will be an added advantage - CISA, ACA, CISSP, CISM, CRISC, MICROSOFT certifications, ORACLE, etc.
- Experience: Minimum of 5 years experience in application security, database administration, software engineering, or IT audit.
- Strong understanding of RESTful APIs and SQL-based databases.
- Experience reviewing authentication and authorization mechanisms (OAuth 2.0, JWT, API keys).
- Working knowledge of SQL querying and database security concepts.
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Job Summary We are seeking an SRE Team Lead to guide a squad of site reliability engineers responsible for the reliability of our highly distributed financial platform.You will be designing high-level reliability architecture, while also mentoring engineers, defining the technical roadmap, and driving the culture of Site Reliability Engineering within a team. You will balance strategic leadership with deep technical work to ensure our systems and our people can scale linearly with our hyper-growth.
Responsibilities
- Set the technical direction for the SRE team. Architect self-healing systems, define reliability standards (Production Readiness Reviews), and drive the adoption of observability as Code and automation best practices.
- Define and enforce the end-to-end standard for system visibility. You will guide teams to deeply instrument their code (logging, tracing, metrics) and govern the monitoring ecosystem to ensure alerts are actionable, strictly minimizing noise (alert fatigue) while maximizing our ability to detect and resolve issues proactively.
- Lead, mentor, and grow a team of Senior and Associate SREs. Conduct code reviews, facilitate technical workshops and foster a culture of engineering excellence.
- Act as the ultimate escalation point for major incidents. Beyond firefighting, you will refine the Incident management process, ensuring the process is efficient and that RCAs lead to actionable engineering fixes.
- Partner with Engineering Managers and Product Leads to define Service Level Objectives (SLOs) that align with business goals.
Requirements
- Minimum of 5 years of experience in SRE or Backend Engineering, with at least 2 years in a Lead or Senior/Staff role mentoring others.
- Expert-level proficiency in Java, Go, Rust, or Python. You set the standard for code quality within the team.
- Mastery of distributed systems patterns. You can design scalable architectures, debug complex microservices interactions, and explain architectural trade-offs to stakeholders.
- Deep expertise with Google Cloud Platform (GCP) or AWS. You have extensive experience running Kubernetes (GKE) at scale and troubleshooting deep infrastructure issues.
- Proven experience defining observability strategies for large teams. You have deep expertise in architecting the complete telemetry stack: from custom instrumentation to monitoring and actionable alerting.
- Strong communication skills with the ability to de-escalate high-pressure war rooms with calm authority.
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Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Plateau State
Relevant Skills
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance
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About The Role
- At Moniepoint, data is at the core of everything we do. We are a customer-centric company, and your work will enable our teams to make informed, data-driven decisions that directly impact the success of our business. We’re looking for an experienced Senior Data Scientist who’s excited to solve meaningful problems, collaborate across teams, and turn complex data into clear, actionable insights. You’ll work at the intersection of data, product, and engineering to uncover insights, guide strategic decisions, and develop models that enhance user experience and business outcomes.
What You’ll Do
- Lead high-impact projects: Design and deliver end-to-end data science solutions that support product innovation and business strategy.
- Uncover insights: Analyze large, complex datasets to identify trends, surface opportunities, and influence key decisions.
- Build models: Develop and deploy predictive and prescriptive models using machine learning and statistical techniques.
- Enable experimentation: Design A/B tests and causal inference studies to help teams learn quickly and make informed choices.
- Collaborate cross-functionally: Work closely with product managers, engineers, and business leaders to understand goals and deliver data-driven solutions.
- Promote data fluency: Build dashboards, tools, and frameworks to enable self-service analytics and scale your impact across teams.
To succeed in this role, you should have
- 5+ years of experience as a Data Scientist, ideally in fast-paced or high-growth environments
- Proficiency in SQL and experience working with large-scale data systems (e.g., Redshift, BigQuery, Snowflake).
- Strong analytical and statistical skills; fluency in Python or R.
- Experience with machine learning libraries (e.g., scikit-learn, XGBoost) and data visualization tools (e.g., Tableau, Looker, Plotly).
- Solid understanding of experimental design, hypothesis testing, and causal inference.
- Ability to distill complex data problems into clear, actionable insights.
- BSc/MSc/PhD in a quantitative field such as Statistics, Computer Science, Mathematics, Economics, or similar.
Experience With The Following Would Be a Plus
- Experience with deep learning, NLP, or time-series forecasting.
- Knowledge of tools for building production data pipelines (e.g., Airflow, dbt).
- Familiarity with business domains like fintech, e-commerce, healthcare, etc.
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Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Imo State
Relevant Skills
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance
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Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Taraba State
Relevant Skills
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance
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About The Role
- The Global Executive Talent Acquisition Partner is a strategic partner responsible for identifying and attracting the core leadership layer of Moniepoint. This role focuses specifically on critical senior-level appointments ranging from Senior Manager to Senior Director.
- You would be working as part of a high-impact leadership hiring team. You will bridge the gap between functional recruitment and executive search. Furthermore, you will act as a trusted advisor to functional heads and senior leadership, providing market mapping and high-touch search execution for the leaders who will scale our departments. You will work in close collaboration with the executive recruiters (VP+) to ensure a cohesive and consistent leadership talent strategy across the organization.
What You’ll Get To Do
- Search Execution (SM-SD): Lead the end-to-end recruitment lifecycle for Senior Manager, Director, and Senior Director roles across all global functions
- Internal Collaboration: Partner closely with the 2 Executive Recruiters (VP+) to ensure alignment on leadership standards and to provide a seamless transition between functional and executive search
- Market Mapping: Proactively conduct deep-dive research and market mapping to identify high-potential senior leadership talent in fintech, banking, and technology hubs globally
- Stakeholder Advisory: Serve as a trusted advisor to functional business leaders, providing insights on market availability, compensation benchmarks, and competency requirements for senior roles
- Candidate Experience: Deliver a high-touch, professional experience tailored for senior leaders, ensuring they are well-briefed on Moniepoint’s vision and leadership expectations.
- Pipeline Management: Build and maintain ”ready-now” pipelines for key senior leadership job families, anticipating business growth and attrition.
- Diversity & Inclusion: Ensure that leadership shortlists are representative and that selection processes are designed to mitigate bias and foster an inclusive culture.
- Assessment: Use advanced assessment frameworks to evaluate senior candidates for functional expertise, leadership capability, and cultural fit
To succeed in this role, we think you should have:
- 8-10+ years of progressive recruitment experience, with at least 3 years specifically focused on senior management or leadership-level hiring.
- Proven track record of closing high-impact roles at the Senior Manager, Director, or Senior Director level in fast-growth tech or fintech environments.
- Deep expertise in search methodologies, including proactive headhunting, networking, and sophisticated market mapping
- Exceptional stakeholder management skills, with the ability to influence and challenge senior business leaders effectively.
- Strong understanding of leadership competencies and the ability to assess candidates against high-performance standards
- An educational background in human resources and/or a relevant technical program is required.
- Experience working in a top-tier search firm or a high-growth ”scale-up” environment.
- Experience managing leadership hiring across multi-country entities (e.g., Nigeria, India, UK)..
- Exceptional organization skills and a keen attention to detail.
- Familiarity with advanced sourcing tools beyond standard LinkedIn (e.g., data-driven sourcing or talent intelligence platforms)..
About You
- You are a collaborator by default, thriving in a team environment where information sharing with executive search peers is key to collective success.
- You see the ”big picture” but execute with precision, ensuring that senior hires are aligned with the long-term functional and cultural goals of the company
- You are a proactive networker who enjoys building long-term relationships with leaders before a vacancy even exists.
- You communicate with clarity and confidence, framing people's issues in business terms that resonate with senior stakeholders.
- You are data-driven, using market insights and metrics to shape recruitment strategies and manage stakeholder expectations
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About The Role
- As a Senior User Experience Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.
What You’ll Do
- Define and execute design strategies that align with business objectives and user needs.
- Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
- Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
- Partner closely with product managers and engineers to ensure seamless implementation of designs.
- Design scalable UI components and contribute to our evolving design system.
- Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
- Create and refine micro-interactions and motion elements to improve user engagement and usability.
- Use data-driven insights to continuously improve the user experience and optimise for business impact.
- Mentor and guide junior designers, fostering a culture of excellence and innovation.
- Stay ahead of fintech trends and best practices to drive product innovation.
What You Need To Succeed
- 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
- Mastery of visual design, typography, grids, layout, and colour theory.
- Expertise in interaction design, information architecture, and user flows.
- Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
- Strong knowledge of behavioural psychology and how it influences user decision-making.
- Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
- Ability to synthesise qualitative and quantitative insights into impactful design decisions.
- Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
- Proficiency in atomic design principles and building scalable UI frameworks.
- Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
- Experience mentoring and guiding junior designers.
- Ability to articulate design rationale and influence stakeholders across teams.
- Comfortable working in agile, fast-paced product teams.
- Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
- Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.
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Job Purpose
- The Director, People Business Partnership (Product & Channels) provides strategic leadership and partnership to the Product, Engineering, and Channels divisions of the bank.
- This role ensures that people strategy within these high-impact, innovation-driven areas aligns with business priorities — enabling performance, growth, and organizational agility.
- As a senior member of the People Business Partnership leadership team, the Director acts as the bridge between enterprise people strategy (defined with the VP, People Business Partnership and COEs) and functional business execution. They translate organizational ambitions into actionable people initiatives that strengthen leadership capability, workforce design, and employee experience across Product, Engineering, and Channel functions.
Key Responsibilities
- Partner with divisional executives and business heads within Product, Engineering, and Channels to design and implement people strategies that drive innovation, scalability, and customer impact.
- Lead and develop a team of senior PBPs and managers, ensuring consistent delivery quality, strategic advisory capability, and alignment of all people interventions within your portfolio.
- Collaborate with COEs to co-create and deploy enterprise people initiatives that address talent, performance, and culture needs specific to Product and Channel environments.
- Drive organizational design and workforce strategy for technical, commercial, and go-to-market teams — ensuring optimal structure, role clarity, and succession pipelines that support business growth.
- Leverage people analytics and workforce insights to anticipate skills shifts, retention risks, and performance trends — presenting actionable recommendations to divisional and executive leadership.
- Champion leadership effectiveness and cultural alignment, enabling Product and Channels leaders to build high-performing, collaborative, and customer-obsessed teams.
- Serve as a trusted advisor to the leadership of the People Business Partnership function, contributing thought leadership to the evolution of the bank’s Partnership model and the enterprise people strategy.
Qualifications
- 10+ years of progressive HR experience, with at least 5 years in a senior HRBP or leadership role supporting Product, Technology, or Commercial business lines.
- Proven experience leading People Business Partnership teams across complex, high-growth or innovation-driven environments (banking, fintech, or technology sectors preferred).
- Expertise in organization design, workforce planning, and leadership development.
- Demonstrated success collaborating with COEs and executive stakeholders to deliver integrated people solutions.
- Strong business acumen, analytical capability, and executive presence.
Preferred Qualifications
- Experience leading people partnership within product-led, technology-enabled organizations.
- Deep understanding of digital business models, agile structures, and cross-functional teaming dynamics.
- Professional certification (CIPM, CIPD, SHRM-SCP, SPHRi) or equivalent is an added advantage.
About You
- You’re a business-minded people leader who thrives where innovation meets structure.
- You understand how Product, Engineering, and Channel teams create value — and how to build the systems, capability, and culture that sustain that value.
- You’re a connector — linking strategy, people, and performance through clarity, empathy, and precision.
- You balance strategic foresight with operational discipline, ensuring people initiatives land effectively and deliver measurable impact.
- You lead through influence — building trust with executives, inspiring your team, and creating alignment across COEs and business functions.
- Above all, you are passionate about enabling growth through people — transforming leadership, culture, and capability into the bank’s competitive advantage.
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About The Role
- At Moniepoint, product management blends entrepreneurial drive, deep customer insight, and modern technology to solve the toughest problems in service of powering the financial ambitions of millions across Africa.
- Over the years, our product craft - the operating system for how products are envisioned, built, launched, and run - has been shaped and refined by the core practices of leading tech companies, while staying true to the unique DNA that has made Moniepoint one of Africa’s fastest-growing companies.
- At the core of this craft are our Product Leads: seasoned product operators who own outcomes across multi-squad domains. They hold a long-term view of the domain as both a business and a product in the market, ensuring teams move as a coherent whole toward meaningful customer and business impact. They model what “great” looks like and create the conditions for squads to operate with real autonomy and strong accountability. Through hands-on leadership, they bring battle-tested product judgment into day-to-day execution, coaching more junior PMs by showing how it’s done, or stepping directly into a squad to keep momentum strong.
What You’ll Do
- Own and drive outcomes for a product domain spanning multiple squads. Operate the domain as a mini-Business Unit - e.g. P&L performance, go-to-market direction, and the day-to-day decisions and trade-offs required to sustain strong growth at scale.
- Manage, coach, and develop a team of Product Managers, setting direction and clear expectations while raising the bar on ownership, judgment, and execution (modeling what “great” looks like), so squads can drive outcomes autonomously with strong accountability.
- Maintain hands-on leadership, often acting as the Senior PM for a squad - owning the roadmap, going deep on customer problems and data, authoring PRDs, GTM plans, and user stories, and driving discovery and delivery work that sets the benchmark for the team.
- Hold a long-term view of the domain as both a business and a product in the market, guiding prioritization across squads to balance growth, unit economics, differentiated customer experiences, platform health/technical investments, and risk/regulation.
- Run the domain as an integrated portfolio, aligning squads around a cohesive narrative, customer experience, and priorities, and reallocating focus and resources to drive the highest collective impact for customers and the business.
- Set the bar for deep domain understanding across your teams - business, product, operations, customers, market, competitors, and risk/regulation - acting as the reference point and raising the level of thinking across squads.
- Pair deep business acumen with strong product, technical, and analytical judgment - going beyond dashboards to interrogate data directly, pressure-test assumptions, and model the level of rigor expected from PMs, while reinforcing a data-informed decision culture.
- Take ownership of the hardest problems across the domain - e.g. technical, regulatory, operational, and organizational complexity - serving as the escalation point for high-stakes decisions, unblocking teams, and reducing load on Business Unit leadership.
- Cultivate relationships with customers, teams, stakeholders, and leaders to ensure product domain direction is clearly communicated, aligned, and grounded in real-world context.
- Hold a high bar for ownership, decision-making rigor, product quality, and execution excellence across teams and key partners.
What You Need To Succeed
- Bachelor’s degree (strong preference for candidates with degrees in a technical field).
- 10+ years of experience in product roles, including deep, hands-on ownership of technical products end-to-end as a Product Manager in high-growth or complex environments.
- 3+ years of product leadership experience with a track record of building and growing strong Product Management teams.
- Track record of driving OKR-aligned outcomes across multi-squad product domains by setting clear direction, aligning priorities, and enabling strong execution at scale.
- Battle-tested product judgment, earned through hands-on leadership across the full product lifecycle - from early discovery and data-driven insight through solution shaping, launch, and iteration - both as an individual contributor and as a leader of product teams.
- Strong business fluency, with material influence over P&L metrics and hands-on involvement in financial modeling, budget trade-offs, and commercial decision-making.
- Ability to hold a long-term view of the domain and pragmatically guide teams from vision to planning, prioritisation, and execution over time.
- Full-stack product leadership mindset, pairing strong business acumen with technical fluency, design judgment, and analytical rigor - equally comfortable debating architecture trade-offs, shaping customer experience, and interrogating metrics to drive decisions.
- Strong systems thinker, able to reason across interconnected products and journeys and optimise for the health and impact of the domain as a whole, not just individual squads.
- Exceptional leadership, communication, and stakeholder management skills, consistently modeling what “great” looks like and setting the bar for teams and partners.
- Proven ability to operate effectively in ambiguity, owning complex, cross-cutting decisions in high-stakes, fast-moving environments.
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Job Summary
- We are seeking a Site Reliability Engineer (SRE) responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience. The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.
Responsibilities
- Participate in on-call rotations to detect and triage service and reliability issues across all environments. Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders.
- Create and maintain meaningful dashboards and alerts. Work with development teams to instrument their code to ensure visibility.
- Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure.
- Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership.
- Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.
Requirements
- Minimum of 3 years of experience supporting enterprise applications as an SRE or similar role with proficiency in writing code in Java, Go or Python
- Good understanding of distributed systems concepts, microservices architecture and software design patterns.
- Hands-on experience with Kubernetes. You have managed applications on a major cloud provider (GCP, AWS, or Azure), and can troubleshoot common container issues.
- Experience setting up dashboards in Grafana and using APM tools like Datadog, New Relic, Signoz.You have a Solid understanding of metrics, logs, and traces.
- Proficiency in SQL (e.g., PostgreSQL, MySQL). Ability to write complex queries to debug data issues and a basic understanding of database performance.
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Role Overview
- The DevOps Auditor is responsible for independently evaluating DevOps practices, cloud infrastructure, CI/CD pipelines, and security controls to ensure compliance, reliability, efficiency, and risk mitigation. This role bridges engineering, security, and compliance by assessing how DevOps processes are designed, implemented, and operated across the organization.
Key Responsibilities Audit & Compliance
- Audit CI/CD pipelines, infrastructure-as-code (IaC), and deployment processes for compliance with internal policies and external standards (e.g., ISO 27001, SOC 2, PCI DSS, HIPAA).
- Assess cloud environments (AWS, Azure, GCP) for security, governance, and cost controls.
- Review access management, secrets handling, and identity policies.
- Validate change management, release management, and incident response processes.
Risk & Security Assessment
- Identify operational, security, and compliance risks in DevOps workflows.
- Evaluate vulnerability management, patching, and dependency controls.
- Review logging, monitoring, alerting, and observability practices.
- Assess backup, disaster recovery, and business continuity readiness.
Process & Controls Review
- Examine DevOps maturity, automation coverage, and adherence to best practices.
- Evaluate segregation of duties and approval workflows.
- Review version control practices, branching strategies, and audit trails.
- Assess third-party tools and vendor integrations for risk exposure.
Reporting & Advisory
- Produce clear audit reports with findings, risk ratings, and actionable recommendations.
- Present audit results to engineering leadership, security teams, and management.
- Track remediation efforts and verify corrective actions.
- Provide guidance on improving DevOps governance and control frameworks.
- Participates in the other regular audits in the IT Audit Plan as assigned by the Head, IT Audit.
- Follow-up responsible teams to implement the recommendations of internal auditors, external auditors, consultants, and security analysts.
Qualifications
- Minimum of a Bachelor’s degree in Computer Science/Engineering.
- Certifications in one or more of the following will be an added advantage CISA, CISSP, CCSP, AWS/Azure/GCP certifications etc.
- Experience: Minimum of 5 years of experience in DevOps, cloud engineering, security, IT audit, or risk management.
- Hands-on experience with:
- CI/CD tools (e.g., GitHub Actions, GitLab CI, Jenkins)
- Containers and orchestration (Docker, Kubernetes)
- Cloud platforms (AWS, Azure, GCP)
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About The Role
- Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc.
- We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience.
What You'll Be Doing
- Collaborate with cross-functional teams (product, design, QA) to define, design, and ship high-impact features.
- Design scalable architecture and implement performant backend services using Java and Spring Boot.
- Write clean, maintainable, and well-documented code with a strong focus on reliability and testability.
- Integrate third-party services and APIs while ensuring robust error handling and graceful degradation.
- Continuously improve system performance and developer experience through automation and refactoring.
- Debug complex issues across the stack and proactively identify opportunities for technical improvement.
- Participate in code reviews, architecture discussions, and share best practices with the team.
- Document technical decisions, systems, and processes for future team reference and transparency.
What We're Looking For
- BS/MS in Computer Science, Engineering, or a related technical field.
- At least 5+ years of professional experience in software engineering, with a strong focus on backend systems.
- Expertise in Java and Spring Boot; solid understanding of modern backend architecture and best practices.
- Experience building and scaling web services, APIs, and distributed systems.
- Familiarity with Agile development methodologies and CI/CD pipelines.
- Proficient with relational databases and ORM frameworks (e.g., Hibernate).
- Exposure to frontend frameworks like AngularJS or React is a plus.
- Strong debugging skills and a methodical approach to problem-solving.
- Excellent communication skills and a team-first attitude.
Our Tech Stack As part of our engineering team, you’ll work with modern technologies and tools that enable us to build scalable, reliable, and high-performing systems. Some of the technologies you’ll be hands-on with include
- Java (latest versions): Powering our core backend systems with a focus on performance and maintainability.
- Spring & Spring Boot: Building modular, production-grade microservices with robust dependency management.
- Docker & Kubernetes: Containerized deployments and orchestration for consistent, scalable environments across dev, staging, and production.
- PostgreSQL & DynamoDB: A combination of relational and NoSQL databases to handle structured data and dynamic scaling needs.
- Elasticsearch: For fast, flexible full-text search and analytics across large datasets.
- AWS Cloud Infrastructure: Deploying and managing microservices using a cloud-native architecture that supports global scalability.
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Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Ondo State
Relevant Skills
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance
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About The Role
- We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What You’ll Get To Do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
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About The Role The Lead, Contracts & HR Administration owns the accuracy, consistency, and governance behind Moniepoint’s core People documentation and HR records.
You ensure every employment contract, letter, and record is precise, compliant, and aligned with our internal standards across all entities. Your work keeps the foundations of People Operations running smoothly, the documents, data, and workflows that underpin every employee’s lifecycle. You will partner closely with Talent Acquisition, People Business Partners, Payroll, Legal, and Compliance to ensure that our HR documentation is timely, correct, and audit-ready. Behind the scenes, you maintain strong operational discipline, but what teams see is seamless, dependable administration they can trust.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Duties & Responsibilities
- Own the end-to-end process for generating, reviewing, and issuing employment contracts, addendums, transfer letters, and HR documentation across all Moniepoint locations.
- Ensure all HR administrative processes comply with internal governance, local labour regulations, and data protection standards.
- Maintain clean, accurate, and up-to-date employee records in HR systems, ensuring alignment between contracts, HRIS data, and payroll inputs.
- Standardise contract templates, HR letters, and administrative workflows, working with Legal and Compliance to ensure consistency and accuracy.
- Partner with Talent Acquisition to ensure timely, accurate contracts and documentation as part of the hiring process
- Work closely with Payroll Operations to resolve data discrepancies and ensure all changes are reflected correctly ahead of payroll cycles.
- Support audit readiness by maintaining well-organised, compliant digital records and documentation libraries
- Drive improvements to documentation workflows by identifying inefficiencies, recommending changes, and supporting automation
- Serve as the point of escalation for complex contract cases, providing clear guidance and ensuring a consistent approach across entities.
- Support the Head of People Operations in building scalable, compliant administrative processes that work across multiple countries.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Certification in People management, such as aPHRi or PHRI, is preferred.
- 4–6 years of HR operations or HR administration experience, with hands-on responsibility for contracts and employee records
- Strong understanding of HR documentation standards, compliance requirements, and data governance
- Experience preparing contracts and HR letters across multiple countries or legal jurisdictions.
- Working knowledge of HRIS systems and document management tools (e.g. Workday, BambooHR, SAP, Deel).
- Comfortable working with templates, version control, and structured approval processes
- Experience in fintech, financial services, or another compliance-oriented industry.
- Familiarity with African, UK, or multi-country employment environments.
- Exposure to HR process automation or digitisation initiatives.
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Job Summary
- We are seeking an experienced SRE to engineer the reliability of our highly distributed platform. You will combine deep knowledge of distributed systems with strong coding skills to define SLOs, lead incident response, and build automation and self-healing mechanisms into our systems. You will balance immediate operational stability with long-term strategic engineering to ensure our services scale linearly with our hyper-growth.
Responsibilities
- Participate in on-call rotations as the primary technical lead. Act as the Incident Commander during major severity incidents: initiating war rooms, coordinating cross-functional teams, and providing clear status updates.
- Instrument code to expose high-cardinality metrics and distributed traces. Collaboratively define, measure, and defend Service Level Objectives (SLOs) and Error Budgets with product owners.
- Write high-quality, production-ready code (in Java, Go, or Python) to build internal tooling, automation platforms, and self-healing mechanisms that eliminate manual operator intervention.
- Partner with Product Engineering teams during the design phase to ensure new services are built with reliability, scalability, and observability patterns (circuit breakers, rate limiting, backpressure, fallback strategies) from day one.
- Analyze system performance and traffic patterns to model future capacity needs. Conduct load testing and chaos engineering experiments to verify system resilience under failure conditions.
Requirements
- Minimum of 4 years of experience in SRE or Backend Engineering with a strong ability to write clean, performant, and tested code in Java, Go, Rust, or Python.
- Deep understanding of distributed systems architecture and design patterns. You possess a strong command of microservices fundamentals, event-driven architectures, and the underlying principles required to build systems that scale.
- Extensive experience with Google Cloud Platform (GCP) or similar cloud providers (AWS/Azure). You are proficient in running production workloads on Kubernetes (GKE/EKS) and troubleshooting cluster/infrastructure issues.
- Experience designing observability strategies using OpenTelemetry, Prometheus, New Relic, Datadog, or SigNoz to improve system visibility.
- Familiarity with operating and tuning production data stores (e.g., PostgreSQL, MySQL) and streaming platforms (e.g., Kafka, RabbitMQ) in a high-throughput environment.
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About The Role
- The Employee Relations Partner is a strategic advisor and subject matter expert responsible for maintaining a fair, compliant, and high-performance workplace culture. This role exists to ensure that employee relations (ER) practices not only mitigate risk but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations.
- Beyond case management, the Principal ER Partner acts as a trusted advisor to business leaders and HRBPs, providing thought leadership on policy interpretation, conflict resolution, and cultural alignment. The role balances business pragmatism with empathy and legal compliance, enabling leaders to make informed, people-centered decisions that reinforce Moniepoint’s values.
Duties & Responsibilities
- Partner with leaders, HRBPs, and Legal teams to resolve complex employee relations cases with fairness, consistency, and business alignment.
- Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
- Act as a strategic consultant to leadership teams, identifying systemic issues and recommending proactive interventions to minimize ER risks.
- Analyze ER trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates.
- Partner with the Head of Employee Relations to design, review, and implement employee relations frameworks, policies, and toolkits across entities.
- Build ER capability across the People Team and business leaders through coaching, education, and practical toolkits.
- Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
- Lead or support sensitive investigations involving complex or high-risk matters, ensuring due process and confidentiality throughout.
- Serve as a trusted voice of objectivity, balancing employee advocacy and organizational needs in every decision.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 6–8 years of progressive HR or Employee Relations experience, including direct case management in a complex or regulated environment.
- Strong knowledge of labor laws and employment practices across multiple geographies (experience within Africa is an advantage).
- Proven experience managing investigations, conflict resolution, and policy enforcement.
- Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.
Preferred Qualifications
- Professional certification (e.g., CIPM, SHRM, or relevant Legal/ER specialization).
- Experience in fintech, banking, or other high-growth, multi-entity organizations.
- Demonstrated success implementing ER frameworks or leading cross-functional risk mitigation initiatives.
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About The Role
- We’re looking for a creative, detail-oriented Junior Graphic Designer who is eager to grow within a fast moving fintech environment. This role is ideal for someone passionate about visual storytelling, digital design, and brand consistency, and who wants to contribute to campaigns that reach millions of users.
- You will support the creative team in producing high-quality visual assets across marketing campaigns, social media, web, product visuals, and print, while maintaining Moniepoint’s brand identity. You’ll collaborate closely with designers, copywriters, strategists, and art directors, taking direction and learning how strong design drives business impact in financial services. This is a hands-on role with room to experiment, learn, and refine your craft while working on real, high-visibility projects.
What You’ll Get To Do
- Design compelling visuals for digital campaigns, social media, website, and email marketing.
- Apply and maintain Moniepoint’s brand guidelines, including typography, colour, and layout systems.
- Collaborate with strategists and copywriters to bring ideas to life through strong visual storytelling.
- Work closely with senior designers and art directors to execute creative concepts.
- Participate in brainstorming sessions and contribute fresh design ideas.
- Support the team with asset creation, resizing, and production tasks.
- Prepare print-ready files when required, ensuring high-quality output.
- Stay up to date with design trends, digital marketing best practices, and emerging tools.
- Experiment with typography, colour, composition, and layout to elevate creative output.
To succeed in this role, we think you should have
- 4+ years of experience in graphic design.
- A strong portfolio showcasing digital and print design work.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Figma; After Effects is a plus).
- Solid understanding of design principles, typography, colour theory, hierarchy and branding.
- Ability to manage multiple projects in a fast-paced environment.
- Strong attention to detail and commitment to high-quality execution.
- Passion for creativity, innovation, and continuous learning.
- Experience in Advertising, Fintech or other Financial services, or corporate branding is an advantage.
- Familiarity with social media content creation and digital marketing trends.
- Illustration skills or experience with vector-based tools is a plus.
Key Soft Skills
- Creativity & Innovation – Brings fresh ideas while respecting brand systems.
- Collaboration & Adaptability – Works well with cross-functional teams and embraces feedback.
- Time Management – Prioritises effectively and meets deadlines.
- Growth Mindset – Open to learning, critique, and skill development.
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About The Role
- As a Senior Product Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective. You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation. This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.
What You’ll Do
- Define and execute design strategies that align with business objectives and user needs.
- Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
- Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
- Partner closely with product managers and engineers to ensure seamless implementation of designs.
- Design scalable UI components and contribute to our evolving design system.
- Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
- Create and refine micro-interactions and motion elements to improve user engagement and usability.
- Use data-driven insights to continuously improve the user experience and optimise for business impact.
- Mentor and guide junior designers, fostering a culture of excellence and innovation.
- Stay ahead of fintech trends and best practices to drive product innovation.
What You Need To Succeed
- 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
- Mastery of visual design, typography, grids, layout, and colour theory.
- Expertise in interaction design, information architecture, and user flows.
- Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
- Strong knowledge of behavioural psychology and how it influences user decision-making.
- Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
- Ability to synthesise qualitative and quantitative insights into impactful design decisions.
- Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
- Proficiency in atomic design principles and building scalable UI frameworks.
- Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
- Experience mentoring and guiding junior designers.
- Ability to articulate design rationale and influence stakeholders across teams.
- Comfortable working in agile, fast-paced product teams.
- Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
- Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.
What You’ll Get
- A leadership role in shaping the future of fintech - your work will impact millions of users.
- Career growth opportunities.
- A culture of experimentation - we encourage innovative thinking and rapid iteration.
- Competitive compensation and benefits.
- Remote-friendly work culture, with access to learning resources.
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About The Role
- We are seeking a highly skilled Lead Testing Tools Development Engineer to design, develop, and maintain advanced testing frameworks and automation tools. This role focuses on building scalable, reusable, and integrated testing infrastructure that supports functional, performance, and security testing across diverse platforms and environments.
What You’ll Get To Do Tool Development & Framework Design:
- Design & implement custom test automation frameworks for functional, performance, and security testing
- Develop reusable libraries, plugins, and CLI tools to support test execution, reporting, and integration with CI/CD pipelines
- Build scalable test harnesses for distributed systems, microservices, mobile native and cloud SaaS applications.
Automation & Scripting
- Write robust, maintainable code in Java, JavaScript/TypeScript to automate test workflows.
- Integrate tools with version control systems (Git), CI/CD platforms (Jenkins, Harness), and artifact repositories
DevOps & Infrastructure Integration
- Containerize tools using Docker and orchestrate test environments using Kubernetes
- Implement observability into test tools using New Relic, Grafana, ELK Stack
Collaboration & Enablement
- Partner with QE, SRE/DevOps, and development teams to understand testing pain points and deliver tooling solutions.
- Provide governance model, documentation, training, and support to enable teams to adopt and extend testing tools effectively.
Innovation & Continuous Improvement
- Evaluate and adopt emerging technologies in the testing ecosystem.
- Contribute to internal best practices for test automation, tool development, & quality engineering.
- Familiarity with AI/ML-based test generation or test impact analysis.
- Background in developer experience (DevEx) or internal platform engineering
To succeed in this role, we think you should have
- 12+ years of experience in Quality Engineering and Tools development or similar role.
- Bachelor’s degree in computer science or a related engineering discipline.
- Strong programming skills in Java with a focus on tooling and automation.
- Proficiency in extending and customizing open-source tools such as.
- Functional/UI Testing: Selenium, Playwright, Cypress, Appium
- API Testing: Postman/Bruno, REST Assured, Karate
- Performance Testing: JMeter, K6, Gatling, Locust
- Security Testing: OWASP ZAP, Burp Suite, Nmap, Nessus
- Experience Integrating testing tools with
- Test Management & Issue Tracking: Jira, Qmetry
- Reporting & Analytics: ReportPortal, Allure, ExtentReports, Grafana
- CI/CD Pipelines: Jenkins, Harness, ArgoCD, GitLab, SonarQube
- Device Farms: BrowserStack, LambdaTest for cross-platform and mobile testing
- Experience with test data management, mocking frameworks, and service virtualization tools such as WireMock, Hoverfly, or Mockito
- Strong command of relational (SQL) and non-relational (NoSQL) databases, along with experience in publish-subscribe messaging systems like Kafka.
- Solid understanding of RESTful APIs, gRPC, WebSockets, & event-driven or asynchronous architectures
- Hands-on experience with leading cloud platforms - Google Cloud Platform (GCP), and expertise in Kubernetes for container orchestration.
- Proficient in working within Linux/Unix-based environments, including shell scripting and system-level debugging.
- Well-versed in Agile/Scrum/Kanban methodologies, with a focus on iterative development and continuous delivery.
- Demonstrated ability in problem-solving, root cause analysis, and debugging complex systems across the stack.
- Excellent communication and collaboration skills, with a proven track record of working effectively in cross-functional teams.
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About The Role
- The Head of Recovery is a strategic leadership role responsible for architecting and executing Moniepoint’s debt recovery framework. As a qualified legal professional, you will ensure minimal credit losses by optimizing the recovery unit’s efficiency through a blend of rigorous legal strategy and operational excellence.
- In this capacity, you will develop and implement comprehensive recovery strategies, design the organizational structure of the recovery unit, and recruit high-caliber talent. Your deep legal expertise in debt litigation and asset recovery will be vital in navigating complex delinquency cases. You will leverage a data-driven approach to evaluate the efficacy of recovery tactics and personnel performance.
What You’ll Get To Do
- Develop and execute recovery strategies to reduce non-performing loans and bad debt provisions.
- Act as the primary legal strategist for the recovery department, ensuring all actions comply with financial regulations and debt collection laws.
- Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite the resolution of non-performing loans (NPLs).
- Design the recovery organisation and supervise the hiring process for recovery talent
- Optimise the effectiveness of the recovery team by setting clear objectives and key performance indicators (KPIs).
- Continuously provide training to the recovery network in alignment with established recovery strategies and industry best practices.
- Report on recovery performance and provide insights to senior management.
- Collaborate with internal departments such as credit, legal, risk, and finance to align recovery efforts.
Qualifications
- Bachelor’s degree in Law (LLB)
- Minimum 7 years of experience in debt recovery/litigation in Nigeria
- Strong knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria.
- At least 7 years of experience in credit recovery
- Strong network of legal and law enforcement contacts across the country
- Proven experience in leading a recovery team and managing high-value non-performing loans
- Proven experience in handling recovery in each of the 6 geo-political zones in Nigeria
- Excellent negotiation, problem-solving, and decision-making skills.
- Strong analytical skills and ability to interpret financial data
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Job Purpose
- The Lead, People Business Partnership acts as a strategic connector between enterprise people strategy and business execution.
- This role partners with senior business leaders to design and implement people initiatives that strengthen performance, engagement, and organizational capability.
- Working closely with COEs and the broader People leadership team, the Lead ensures that workforce plans, leadership effectiveness, and change programs are delivered with consistency, insight, and measurable business impact.
Key Responsibilities
- Partner with business leaders to operationalize people plans, ensuring alignment with organizational goals and talent priorities.
- Manage day-to-day employee lifecycle matters in partnership with People Operations and Employee Relations.
- Coach line managers on performance management, feedback, and team engagement.
- Analyze people metrics (attrition, engagement, performance) to identify local trends and propose solutions.
- Support organizational design, workforce planning, and change initiatives.
- Collaborate with COEs (Talent Management, Total Rewards, Learning, ER) to deliver enterprise programs into business units.
- Act as a culture champion, driving inclusion and accountability through daily interactions.
Qualifications
- 5–7 years HR experience, including 3+ years in HRBP or advisory role.
- Proven capability managing multiple business units or teams.
- Sound understanding of HR processes and labor regulations.
- Analytical mindset with ability to interpret data trends.
Preferred Qualifications
- Experience in fintech, banking, or digital environments.
- Exposure to organization-wide HR transformation or scaling initiatives.
About You
- You’re a strategic operator who balances business acumen with people insight.
- You see patterns in data, behaviors, and structure — and use them to shape decisions that build capability and performance at scale.
- You’re confident in influencing senior leaders, framing complex people issues in business terms, and driving clarity where ambiguity exists.
- You’re a coach and connector — developing PBPs to think critically, partner strategically, and deliver with empathy and precision.
- You collaborate fluidly across COEs, ensuring that enterprise initiatives translate into meaningful impact on the ground.
- You’re known for your sound judgment, calm under pressure, and ability to hold leaders accountable while strengthening trust.
- Above all, you elevate the people function — turning strategy into measurable outcomes that advance both culture and commercial success.
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About The Role The Lead, People Helpdesk owns the first line of support for all employee People-related queries at Moniepoint. You are responsible for delivering a service experience that is accurate, timely, and human, ensuring employees receive clear answers, fast resolutions, and a consistent understanding of our policies, processes, and systems.
You bring structure and reliability to how questions flow through People Operations, partnering closely with Payroll, Contracts & HR Administration, Employee Lifecycle, CoE’s, and PBPs to resolve issues quickly and ensure employees feel heard and supported. Your work represents the People Team’s voice on the ground, dependable, empathetic, and solution-focused.
Duties & Responsibilities
- Own the daily operations of the People Helpdesk, ensuring all employee queries are triaged, responded to, and resolved within agreed SLAs.
- Maintain a clear routing and escalation framework across Payroll, HR Administration, Employee Lifecycle, Talent Acquisition, HRIS, and PBPs to ensure efficient issue handling.
- Deliver accurate, consistent guidance based on Moniepoint’s policies, processes, and People operations standards.
- Manage and update the FAQ library, knowledge base articles, and helpdesk templates to improve clarity and reduce repeated questions.
- Track, monitor, and analyse query trends to identify recurring issues, process gaps, or training needs across the People function.
- Work closely with HRIS & People Analytics to ensure helpdesk data is captured correctly and contributes to operational insights.
- Partner with the Head of People Operations to enhance service quality, reduce response times, and improve employee experience.
- Ensure all helpdesk interactions meet standards of confidentiality, accuracy, and professionalism.
- Support onboarding waves by helping new joiners navigate People systems, benefits, policies, and administrative processes.
- Contribute to documentation improvements, process updates, and system upgrades that reduce friction for employees and improve internal consistency.
Qualifications
- 4–6 years of People Operations, HR service delivery, or employee support experience.
- Experience using helpdesk or ticketing systems, HR platforms, or case management tools.
- Strong understanding of People policies, HR operations processes, and employee lifecycle basics.
- Excellent communication skills with the ability to explain People processes in simple, clear terms.
- Comfortable working with data to identify trends, gaps, and opportunities for improvement.
Preferred Qualifications
- Experience supporting employees across multiple countries or entities.
- Exposure to fintech, financial services, or other fast-paced, structured environments.
- Familiarity with HRIS platforms, internal knowledge bases, or digital support tools.
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- We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What You’ll Get To Do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, you should have
- Minimum 4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
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About The Role
- The Senior Data Analyst will be responsible for driving the growth and success of payment products by developing strategies that enhance user acquisition, retention, and overall product engagement. This role requires a blend of analytical skills, strategic thinking, and collaboration across various teams to ensure that payment solutions meet market demands and align with business objectives. Typically, you ensure that the product not only attracts users but also grows efficiently as the company scales.
Key Responsibilities
- Work closely with product managers, business, development and data engineering teams to guide the sales, marketing and growth team in problem discoveries, monitor and give visibility of product metrics and KPIs.
- Translate product and business questions into analysis and actionable insights.
- Develop and maintain scalable and self-service visualization tools and dashboards.
- Own end-to-end everything analytics related to Marketing and Growth Product: products development cycle, from data requirement gathering and opportunity sizing, to experimentation and post-launch impact analyses.
- Build robust relationships with stakeholders acting as a strategic and supportive link between the technology, business, and product.
- Apply various advanced mathematical and statistical modeling techniques and analyses (A/B test, multivariate test, clustering, supervised learning, etc) to solve for product and business problems that drive the highest impact.
Qualifications
- 3-4 years of professional experience outside of an academic and internship setting, in a quantitative analysis role in top companies/industries (tier 1 consulting firms, investment banking or tech companies with heavy use of in programming).
- Excellent SQL skills - tested during the process
- Demonstrated experience in designing and analyzing experiments in digital products (A/B test, multivariate, etc.)
- Knowledge of visualization tools like Tableau and Looker and others
- Experience with the application of statistical modeling and advanced analytics to provide product-shaping insights
- Experience in statistical programming (Python) and experience working with popular tools such as Pandas, SciPy, Jupyter/iPython notebooks
- Excellent spoken and written English
Additional Skills
- Product management
- Analytics
- Marketing
- Data Science
- Design
- Customer Success
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Job Purpose
- As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
- You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.
Job Responsibilities
- Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
- Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
- Review and approve (or decline) loan requests by thoroughly analyzing all the data available
- Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
- Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
- Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
- Perform all other credit related functions as may be assigned by a supervisor
Qualifications
- A minimum of an OND in any business related discipline
- A minimum of 2 years experience in a sales role for credit products in a financial institution
- Demonstrable knowledge of credit risk analysis
- A good knowledge of financial analysis is an added advantage
- Must be resident in Sokoto State
Relevant Skills
- Apt attention to details
- Proven simple/complex analytical skills
- Excellent communication, presentation and interpersonal skills
- Agility and perseverance
Method of Application
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