Latest Jobs at Lumos

Job Summary

• We are seeking a proactive Customer Loyalty & Recovery Officer to drive customer retention performance in assigned region, monitor repayment trends and develop means to improve collection rates whilst maintaining excellent customer experience.
• The ideal candidate must have strong experience in debt recovery and good customer relationship management.

Responsibilities

• Analyze community portfolio and repayment trends to develop daily, weekly, and monthly collection strategies
• Conduct daily follow-ups with PDMs and partners to monitor and improve customer repayments.
• Work closely with finance, data and customer service teams to optimize collection.
• Handle retrieval and manage difficult customer collection through established processes.
• Track repayments and provide updates to Line Manager on field interventions and customer insights.
• Quickly resolve customers’ concerns or complaints to ensure satisfaction towards improving collection rates in low-performing LGAs or escalate to relevant stakeholders.
• Implement strategies to retain customers by communicating new offers, product updates or benefits.
• Champion collection processes to enhance customer satisfaction while ensuring timely repayments.
• Prepare and present regular reports on retention, repayment efforts, customer feedback and success rates to Line Manager
• Achieve retention targets, customers repayment scores, and other performance metrics as set by business.

Requirements

• HND or B.Sc in any field
• Strong sales background with a proven ability to retain and grow client relationships.
• Minimum of 3 years of experience as a Retention or Recovery agent.
• Experience in account management or sales roles focused on customer retention
• High proficiency in customer relationship management (CRM) software.
• Excellent interpersonal and communication skills (both written and verbal).
• Strong problem-solving, conflict resolution, and analytical abilities.
• Excellent problem-solving and negotiation abilities
• Adaptability and ability to handle diverse customer personalities and needs.

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Job Summary

• Responsible for delivering appropriate capability and interventions training for community business that will drive overall business growth by ensuring trade partners are well-equipped with necessary skills and knowledge.
• Conduct needs analysis to assess training requirements
• Identify and select potential trade partners
• Collaborate with management to tailor training to business needs.
• Develop training curriculum and materials for trade partners.
• Conduct engaging and effective training sessions that meet the organization’s needs for trade partners using clear communication and interactive learning techniques. Manage the logistical elements of training sessions, such as scheduling, venue selection, and distribution of learning materials.
• Build relationships with partners to cultivate a culture of continuous learning and development
• Maintain set KPIs and achieve training targets as required
• Ensuring 100% adoption and usage of technology-based work tools by trade partners
• Assess the impact of training programs and provide feedback to improve future sessions
• Maintain training records and prepare reports
• Stay updated on industry trends to enhance training programs.

Requirements

• A minimum of HND in a relevant field.
• At least 5 years of experience in training and capacity building
• Proficiency in public speaking and presentation.
• Outstanding communication skills, including the ability to read an audience and deliver exceptional training
• Excellent communication and stakeholder management abilities
• Strong knowledge of Sales training at Consulting, FMCG and Telecom sectors.

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Job Summary

• We are looking for a Territory Sales Manager who will be responsible for identifying and on boarding new partners, providing support and manage business relationships with partners to drive sales and revenue.
• The ideal candidate will have experience people management, strong communication and interpersonal skills and clear understanding of community business.
• Onboard new partners and ensure they are seamlessly integrated into the business
• Support academy activities and prioritize engagement with stakeholders to address customer success.
• Organize town hall and or meetings with partners to understand their challenges
• Develop and maintain strong relationships with partners, and work closely with them to achieve mutual goals
• Provide support and guidance to partners on product and solution offerings
• Collaborate with the sales team to align sales and channel efforts
• Manage the performance of existing partners, and develop strategies to improve their sales and revenue
• Provide support and training to partners to ensure success.

Requirements

• Bachelor’s Degree in business or related field
• 5 years of experience in partner management or Administration
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills, with experience presenting to partners and stakeholders
• Ability to build and maintain relationships with partners
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Flexibility and adaptability to change.