Latest Jobs at Hugo Technologies

ROLE OVERVIEW 

• Hugo is seeking a passionate, hands-on, Community Engagement Manager to champion our people-first approach and lead the development and implementation of an innovative community engagement programme.
• In this role, you will have the opportunity to build engagement initiatives that empower our employees to be their best selves, drive performance and excellence, while fostering a culture of employee well-being.
• As a passionate change agent with an analytical mind and an eye for details, you will be in charge of the analysis, design and execution of the end-to-end community engagement strategy, with the aim to offer a conducive work environment to our remote workforce across Africa. 

KEY RESPONSIBILITIES 

The core responsibilities of the role include:

• Design and execute engaging programs: Develop and implement a comprehensive employee engagement strategy that aligns with the company’s mission, values and business objectives; Create and manage programs that enhance employee satisfaction, motivation and retention within the community.
• Work culture ambassador: Encourage and reinforce Hugo’s core values, ensuring they are embedded in every aspect of the employee experience within our community.
• Employee feedback facilitator: Be the bridge between leadership and community. Collect and analyze feedback through surveys, focus groups, and one-on-one discussions. Deep-dive on eNPS; Use data-driven insights to identify areas for improvement and take action accordingly.
• Recognition and rewards: Develop and manage a robust recognition and rewards program to celebrate employees’ achievements and contributions. Ensure that recognition is timely and meaningful.
• Collaborate with relevant stakeholders: Support Hugo Academy Lead and the People Partnering team on relevant initiatives where community engagement is a core touchpoint.
• Support internal communication: Work closely with the Internal communication team to keep the community informed and ensure that company policies and news are disseminated in an effective and empathetic way through the relevant channels (social media, newsletters, intranet…)
• Wellness initiatives: Promote employee well-being through health and wellness programs. Organize activities and events that support physical and mental health.

ABOUT YOU 

• Outstanding interpersonal skills, with the capacity to guide, influence and convince others.
• A service-mindset. 
• Proactive.
• Creative, with the ability to think outside the box.
• Highly resourceful, with outstanding problem-solving skills and a desire to drive innovative approaches to outcomes.
• Solution-oriented, with a strong bias to action. 
• A passion for creating a positive and inclusive workplace culture.

QUALIFICATIONS 

• 7+ years of proven experience in employee engagement, human resources or a related role.
• Strong understanding of current trends and best practices in employee engagement and culture development.
• Data-driven and able to analyze metrics to drive decision-making.
• Ability to build, maintain and enhance relationships at all levels of the organization
• Strong leadership skills. 
• Perfect written and oral communications skills. 

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ROLE OVERVIEW

• We are seeking an experienced and dynamic Head of Legal Operations to build and oversee our Legal department across our operating entities in Africa. In this role your primary objective will be to ensure that the company is compliant with all applicable legislation in each operating country.
• The ideal candidate will have a genuine interest in scale ups and in navigating the complexities of doing business in Africa. This role works closely with People Operations, and reports to the Chief Operating Officer. 

KEY RESPONSIBILITIES

• Fully own Hugo’s legal compliance function in all operating countries for all ongoing business operations and any one-off or non-standard transactions.
• Collaborate w/ key company leaders, government agencies, law firms, and other external agencies to keep Hugo in strong legal standing.
• Design and implement company policies and procedures to ensure legal, compliance and risk management best practices throughout the company.
• Develop subject matter expertise on, and provide accurate, relevant, and timely guidance re:
  • Employment and remote working laws in operating and prospective countries. 
  • Entity formation in prospective countries. 
• Collaborate with People Operations to ensure compliance on employee issues including hiring, data privacy, compensation, disciplinary actions, severance agreements, etc. 
• Collaborate with Finance and external consultants to provide legal advice and ensure compliance on corporate and employee taxes, and on statutory filings and remittances. 
• Create, review, and negotiate various types of employment contracts and vendor agreements, including technology, real estate, and marketing agreements.  
• Work closely with Commercial and Service Delivery teams to review and negotiate complex client-facing contracts, ensuring that the interests of the company and its subsidiaries are protected to the extent possible. 
• Structure, draft and negotiate various types of partnership and funding agreements with impact partners, non-profit organizations, etc.
• Lead internal legal audits and be a key contact person for any external legal audits and due diligence processes. 
• Stay up-to-date with changes to legislation, particularly laws, rules and regulations related to corporate compliance, employment and remote work.
• Resolve legal issues as they arise in employment, commercial, and governmental relationships; Handle pre-litigation legal disputes and inquiries.

ABOUT YOU

• Deeply curious. 
• A perfectionist at heart; you set a high bar for your work and lead others to do the same.
• Highly organized and well-structured: both in the way you think and communicate.
• Proactive, and able to thrive with little to no supervision.
• Solution-oriented, with a strong bias to action.   

QUALIFICATIONS

• 7+ years’ experience at a top-tier law firm. In-house legal experience preferred. 
• Working knowledge of Nigerian corporate and employment law is required. Tax law is a big plus.
• Working knowledge of corporate and employment legislation in other African countries is a plus.
• Excellent analytical skills with the ability to provide practical advice and creative solutions that balance business needs against legal risks. 
• Effective interpersonal and negotiation skills; comfortable engaging across all levels internally and externally. 
• Articulate and effective communicator, with excellent writing skills.
• Excellent attention to detail, organization, efficiency, and preparedness. 
• Ability to work under time constraints and to adapt to a fast-paced, fluid environment.

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ROLE OVERVIEW

• The People Data Management team is responsible for workforce data integrity across the entire employee journey.
• This includes capturing, storing and managing employee data in order to ensure key stakeholders across the organization are using credible and trustworthy data.
• The responsibility of the team spans across people, processes and technologies required to collect and manage the company’s employee data assets so that the company can take advantage of data driven opportunities and create value.
• This role is critical for the company to move from being one that makes decisions based on intuition to one that makes decisions based on accurate and reliable data.

KEY RESPONSIBILITIES

• Strategic. Define clear and transparent rules, policies, processes, regulations and standards that relate to the collection, storage, management and org-wide distribution of employee data that will lead to more reliable, consistent, accurate, relevant and actionable data.
• Take full ownership of maintaining the company’s single source of truth of employee data.
• Ensure the single-source of truth of employee data is trusted within the organization and is used by stakeholders across the organization to make decisions.
• Align all processes to ensure employee data integrity is maintained. 
• Identify data-domain owners and stewards within the organization and define accountabilities for cross-functional and data-related decisions, processes, and controls.
• Develop company-wide data accountability models for all levels of the organization.
• Tactical. Work closely with key stakeholders and department heads (Finance, Service Delivery, HR, IT, Operations etc.) to implement and institutionalize data management practices across the organization, ensuring rules, policies, processes, regulations and standards for data integrity are followed and adhered to consistently, every working day.
• Secure stakeholder continuous commitment and broad organizational buy-in by building data supporters and converting the skeptics. Determine the right combination of interventions to drive the right behavior and motivation to follow initiatives, for instance recognition for high quality. 
• Educate teams across the organization on the importance of employee data governance and data integrity through playbooks and training. 
• Consistently develop and refine processes that affect employee data.
• Control access and permission levels to employee data, ensuring sensitive data is placed in the right hands and isn’t shared without authorization.
• Document all employee data related processes.
• Develop internal processes to consistently check employee data for accuracy to help filter out incorrect, outdated or corrupted information. 
• Work closely with the Employee Data Analytics and Intelligence team along with relevant key stakeholders to identify;
  • Gaps in employee data sets and resolve by working with heads of departments to improve and develop data capture processes.
  • Which employee data sets are valuable to collect.
• Automate processes where possible. 
• Monitor and implement where necessary SLAs that are linked to data integrity for all stakeholders and data related processes. 
• Create and send Monthly Employee Data Integrity Reports to the executive team and key stakeholders.
• Determine key metrics for how to measure data integrity progress and success across the organization.
• Assign data quality responsibilities in order to measure and follow up on data quality KPIs.
• Develop Data Management Playbook.

ABOUT YOU

• High level of self-direction and ability to operate autonomously.
• Curious and inquisitive -  you don’t stop at the basics but always question why something is as it is, and when you think you have found the why you ask why again. You are only satisfied when all possibilities have been explored.
• You tailor conclusions to your audience - it is clear to you a managing director usually wants to know the bottom line first.
• High attention to detail and meticulously accurate. 
• Works collaboratively and effectively builds relationships with key stakeholders.
• Comfortable dealing with ambiguity and thriving in a rapidly changing environment with competing and shifting priorities.
• Customer-service-focused mind-set.

QUALIFICATIONS

• MBA or any business related post-graduate degree preferred but not required.
• Bachelor’s degree
• 6+ years of proven relevant work experience, in progressively responsible leadership roles, preferably in a fast-paced and highly structured environment.
• Extensive knowledge & experience on HRIS and Employee Data Privacy
• Experience leading teams. 
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Entrepreneurial experience including but not limited to launching and scaling a project in an emerging market.
• Superior organizational skills, including the ability to manage multiple responsibilities and projects simultaneously.
• Advanced knowledge of G-suite, Excel and Powerpoint mandatory

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ROLE OVERVIEW

• The Process, Data & Analytics team is responsible for using data and analytics to continuously improve recruiting, performance, and retention in our Customer Support teams.
• This includes
  • Creating/redefining the operational processes that touch each aspect of the agent life cycle;
  • Capturing, organizing and managing the aggregated data in a way that ensures its credibility, usability and practical applicability toward improved operating outcomes;
  • Analyzing captured data in order to garner unusual insights and/or practical recommendations for operational improvements;
  • Operationalizing these insights via tests, experiments and wholesale changes, alongside key stakeholders across the Customer Support organization, to drive improved outcomes;
  • Automation.

KEY RESPONSIBILITIES

• You will be measured against the backdrop of both (1) being an owner - charged with designing and building data systems, and making your own decisions in this regard; and (2) being a operator (change-agent), charged with the responsibility of bringing about operational changes that drive toward performance and outcome improvements (again, based on your work with data).

Culture-wise, “what will you build this week” and “what did you build last week” will be the driving questions that focus all conversations. 

• Operationalize Data Collection Processes: First, we must understand and agree that no structures, processes or frameworks exist to capture any of the data that you will ultimately analyze and make useful. 
• Data Capture: Hugo’s current data, both re: its volume, diversity and integrity, is weak, non-existent or not credible. We will thus not seek to draw any conclusions from it. 

Instead, we will seek to capture, verify, and stress-test our own primary data ahead of any analysis/application. Single sources of truths (“SSOT”) will be a necessary requirement for all data types.  

• Analysis/Analytics Capabilities: Analyzing data to arrive at insights, truths and conclusions about our business, but that are also grounded in practical opportunities for change that drive operational/performance improvement.  
• Operational Improvement. There will always be 2 sides to this coin. (1) improvements that allow for new, more accurate or different sorts of data to be captured; or (2) improvements that drive better outcomes, workforce or service delivery wise. Approaches to operational improvements include:
  • Tests. E.g. A/B testing.
  • Experiments - thesis/data-driven.
  • Wholesale Changes to operation. 

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ROLE OVERVIEW

• The Strategy & Transformation Team is at the forefront of Hugo’s growth and innovation initiatives. We play a critical role in defining and driving strategic operational improvements across all areas of the organization. At its core, the team operates like an internal consulting group. In this role you will lead small, highly skilled ad-hoc teams on a range of high-priority projects to create effective, scalable solutions, and then implement them. 
• You will operate as an engagement leader where you will lead the day to day execution of internal transformation projects, to help internal users match and exceed our constantly increasing client expectations. 
• To be successful you must be adept at zooming in to collect data and draw insights from analysis, then zooming out to develop compelling recommendations and ideas. Switching from strategic to tactical mode, you should be capable of persuasively communicating your recommendations to other senior team members, then jumping into the trenches with your team to drive implementation and company-wide adoption. All the while, not forgetting to continually monitor the impact of your solution. 
• Your internal engagements will often span from a few weeks to several months. You'll work closely, support and report to the S&T Director for Operational Excellence, but will also be expected to work autonomously with little direction.

KEY RESPONSIBILITIES

Manage transformation projects from conception to implementation

• Operate as a project leader, taking ownership of the overall project lifecycle. You will be responsible for delivering the key results (in line with the project and wider strategic objectives) and embedding this mindset across cross-functional teams and thereby strengthening our operational readiness to support our rapid growth.
• Manage execution pace and output, ensuring estimates are reasonable and that projects stay on track for on-time delivery.
• Build thorough, best-in-class implementation frameworks that are relevant for the business and can be sustainably institutionalized, scaled up and replicated across.
• Create a shared brain across large teams to align stakeholders to the vision of the project and empower independent decision making.
• Lead the development of prototypes such as minimum viable products or proof of concept.

Design, build and optimize processes to drive significant performance improvement and great user experience 

• Define, design and optimize scalable and replicable processes across the organization by constantly  pushing “the team” to challenge the status quo.
• Use relevant tools to help identify opportunities for process improvements and implement these recommendations to drive significant performance improvement with user design at the center of the mix.
• Scale the business through standardization, continuous improvement and lean practices.

Use a data-driven approach to navigate through ambiguity and solve business critical problems.

• Build a sustainable data architecture and adjacent processes to strengthen our data governance model. This will serve as a single source of truth for extracting and leveraging that data to drive innovation, challenge status quo thinking and fuel relevant and transformative business strategies.
• Prepare highly impactful periodic reports that provide relevant insights and strategic options to drive decision making.

ABOUT YOU

• Self-starter, self-disciplined and target focused
• Entrepreneurial: Satisfied only when an idea is successfully executed
• Resourceful and strategic
• Prioritize ruthlessly
• Collaborative

QUALIFICATIONS

• Bachelor’s degree from a top-tier university with consistent outstanding academic records; Advanced degree or MBA is strongly preferred.
• 8+ years of experience with a dynamic mix of Management Consulting (6+ years) and Industry experience (2+ years) with demonstrable results in implementation
• Proven record of high performance and substantial achievements in your past positions
• Demonstrated leadership ability in a team environment
• Initiative taker, eager to break new grounds, create opportunities for others
• Willingness to take personal risks - as seen through leadership roles - in work environment and extracurricular activities
• Ability to work effectively with people at all levels in an organization
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Skills to communicate complex ideas effectively
• Entrepreneurial experience including but not limited to launching and scaling a project in an emerging market.
• Adept at analyzing large datasets to extract and communicate recommendations and ideas. 
• Exceptional analytical and quantitative problem solving skills
• Superior organizational skills, including the ability to manage multiple projects simultaneously.