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Brief Description

• This role requires significant experience and breadth of knowledge in litigation practices.
• The successful candidate will provide sound legal advice, diligently manage cases through the litigation process, and represent clients to achieve favorable outcomes.
• Responsibilities also include advising on technical, strategic, and procedural aspects across a broad spectrum of legal and commercial matters, drafting agreements, and engaging in negotiations.
• The Intermediate and Junior Associates will perform similar functions, with the level of complexity and responsibility adjusted to align with their experience.

Key Responsibilities and Duties
Negotiation and Review of Agreements:

• Draft, negotiate, and finalize terms and conditions for various agreements, including service agreements, financing agreements, supply agreements, leases, joint venture agreements, and non-disclosure agreements.
• Review and interpret agreements, policies, and procedures to ensure legality, enforceability, and compliance.

Litigation:

• Review judicial and arbitral processes and develop case strategies.
• Draft requisite court documents and manage case plans in collaboration with superiors and clients.
• Prepare witnesses for trial, file witness depositions, and conduct pre-trial conferences.
• Oversee cases through enforcement, ensuring adherence to court timelines.
• Negotiate settlements and payment plans during the litigation process.

Legal Advisory Services and Support:

• Conduct legal research, draft opinions, and provide commercial advice on shareholder agreements, board resolutions, and regulatory compliance.
• Monitor legislative changes and their potential impacts on clients.

Debt Recovery:

• Trace debtors using appropriate techniques and negotiate payment terms.
• Maintain regular updates and progress reports on debt recovery activities.

Reporting:

• Prepare and review legal and commercial reports for internal and external audiences.

Duties

• Deliver high-quality legal services to clients.
• Maintain productive client relationships and generate new business opportunities.
• Provide timely legal advice while ensuring professional and ethical standards.
• Represent the firm in client meetings and external engagements.

Professional Standards:

• Uphold the highest ethical and professional standards in all dealings.
• Follow the firmEmployee Handbook and Office Procedures Manual.
• Comply with the Rules of Professional Conduct and other industry regulations.

Business Development:

• Engage in marketing and networking events to promote the firm’s services.
• Identify and pursue new business opportunities.

Personal Development:

• Pursue continuous professional development through training, networking, and self-directed learning.
• Stay updated on legal trends, regulatory changes, and industry advancements.

Competencies

• Candidates should possess a BSc Degree with 1 - 4 years experience.
• Dependability: Reliable, responsible, and committed to fulfilling obligations.
• Attention to Detail: Meticulous and thorough in completing tasks.
• Integrity: Honest, ethical, and trustworthy.
• Self-Control: Maintains composure in challenging situations.
• Cooperation: Displays a pleasant, cooperative attitude.

Reporting Line:

• This position reports to an Intermediate Associate within the Legal Department.

Working Conditions:

• Full-time position with working hours from Monday to Friday, 9:00 am to 6:00 pm.
• This position offers the opportunity to work in a dynamic environment that emphasizes professionalism, continuous learning, and career development.

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Job Overview

• The Customer Care Executive will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining strong relationships with customers.
• The ideal candidate will have a solid understanding of telecommunications services and technologies, along with excellent communication and organizational skills.

Key Responsibilities

• Address and resolve customer inquiries and issues promptly and efficiently.
• Coordinate with support teams to ensure customer concerns are resolved effectively.
• Manage trouble tickets, including raising, tracking, and ensuring timely closure.
• Dispatch invoices to enterprise and retail customers in line with established processes.
• Provide timely payment reminders and follow up on collections from customers to meet set targets.
• Implement strategies to improve service quality and Mean Time to Repair (MTTR).
• Assess customer needs and ensure satisfaction by building trust and maintaining strong relationships.
• Communicate openly and interactively with customer accounts to foster long-term loyalty.
• Identify opportunities for additional sales and generate sales leads.

Key Relationships:

• Heads of Departments (Business Development, Customer Care, Project Management).
• Chief Information Officer (CIO) and Managing Director (MD).
• Customers of TecPoint Global Solutions.
• Vendors and partners associated with TecPoint Global Solutions.

Key Performance Indicators (KPIs)

• Mean Time to Repair (MTTR).
• Network uptime.
• Customer Satisfaction Score (CSAT).
• Total tickets resolved and tickets per customer.
• First Response Time (FRT).
• First Contact Resolution (FCR).

Skills and Competencies
Academic Qualifications:

• Bachelor’s Degree in a Science-related field is preferred (other disciplines are welcome to apply).
• NYSC certification is required.

Experience Requirements:

• 1 - 3 years of experience in a telecommunications company or internet service provider.
• Familiarity with the following:
  • Internet Leased Line, Leased Line, and Home Broadband.
  • FTTH, FTTX, VoIP, IPTV.
  • Telecommunications operations.

Technical Knowledge:

• Basic understanding of telecom technologies, including:
  • Internet bandwidth and leased circuits.
  • Smart solutions and Internet of Things (IoT).
  • Internet broadband.

Soft Skills:

• Strong organizational and time management skills.
• Detail-oriented and self-motivated.
• Team collaboration and coordination skills.
• Prior experience in telecommunication customer care.
• Strong mathematical and critical reasoning abilities.
• Proficient in Customer Relationship Management (CRM).
• Integrity, honesty, and a customer-centric mindset.
• Strong oral and written communication skills.
• Interpersonal skills with a resourceful and results-oriented approach.

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Job Summary

• Our client is seeking a NOC Engineer, that will be part of a dynamic team responsible for maintaining the organization network infrastructure.
• This role will be crucial in ensuring the continuous availability and optimal performance of the network.
• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities
Network Monitoring and Maintenance:

• Effectively monitoring the organization's network infrastructure
• Ensuring network availability, performance, and reliability.
• Proactive monitoring, identifying and resolving network issues
• Conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting:

• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
• Accurately diagnosing problems
• Coordinating with relevant teams for resolution
• Documenting ticket details and resolutions.

Network Performance Optimization:

• Optimizing network performance by analysing network metrics
• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
• Optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting:

• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
• Maintaining network diagrams
• Documenting standard operating procedures
• Generating reports on network performance
• Ensuring compliance with documentation standards.

Collaboration and Teamwork:

• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
• Clear and timely communication of network-related information
• Providing technical support and guidance, and fostering positive working relationships.

Qualifications and Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
• Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, network security, and excels in communication and collaboration.
• Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.
• Certifications such as CCNA, CCNP, or equivalent are preferred
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyse and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

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Responsibilities

• Process accounts payable and receivable
• Utilize database software to organize financial account information
• Handle account inquiries from internal and external sources
• Make regular follow up with Customer Care Department to contact with clients to ensure payment
• Perform internal audits on financial activities as necessary
• Review both incoming and outgoing invoices
• Generate financial reports for review regulatory authorities
• Create and Validate Purchase Orders to be issued to Vendors on request of
• Create Customer wise Profit & Loss Account
• Computation, Filling and Remittance of Taxes such as: VAT, WHT, PAYE
• Bank Reconciliation
• Inventory Accounting & Verification
• Payroll Computation

Requirements

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with financial accounts
• Strong math and critical reasoning skills
• Vendor Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication
• Master's degree in business administration or account preferred
• A Certified Public Accountant title is preferred
• Familiarity with productivity tools, including Microsoft Office Suite
• Experience using accounting software, such as FreshBooks and Tally
• Minimum of 1 - 4 years of experience in Information Technology Company with a Bias for Internet of Things (IoT), Smart City Solutions, FTTH, FTTX, VoIP, IPTV and
• Telecommunications Operations with strong experience in Infrastructure management in a global technology environment.
• Experience in setting up a Telecoms firm will be an added advantage.

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Responsibilities

• Conceive and develop efficient and intuitive marketing strategies
• Organize and oversee advertising/communication campaigns (social media, TV, etc.), exhibitions and promotional events
• Conduct market research and analysis to evaluate trends, brand awareness, and competition ventures
• Initiate and control surveys to assess customer requirements and dedication
• Write copy for diverse marketing distributions (brochures, press releases, website material, etc.)
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
• Monitor the progress of campaigns using various metrics and submit reports of performance

Requirements

• Proven experience as a marketing executive or similar role
• Good understanding of market research techniques, data analysis, and statistics methods
• Thorough knowledge of strategic planning principles and marketing best practices
• Proficient in MS Office and marketing software
• Familiarity with social media and web analytics (e.g., Web Trends)
• Digital marketing skills
• Knowledge of graphics designing
• Knowledge of search engine optimization
• Social media marketing
• Experience with Google and YouTube Ad campaigns
• Excellent communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness
• Excellent interpersonal skills and ability to build rapport with
• customers
• Critical thinking skills
• Ability to create strong positioning of Organization,
• Management and self
• Ability to do continuous follow-ups with multiple collaborators
• Good written communication skills
• Self-motivated and detail-oriented
• Integrity & Honesty
• Team Player
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Sales Revenue
• Customer count
• Customer lifetime value
• Customer Acquisition Cost (CAC)
• Churn (Customer Attrition Rate)
• Engagement rate
• Customer satisfaction using the Net Promoter Score (NPS)
• Conversion rate
• Marketing Return on Investment (MROI)
• BSc/BA in marketing, business administration, or relevant discipline
• NYSC Certified
• Minimum of 1-2 years of proven work experience as a marketing executive in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line.

Application Closing Date