Network Operation Centre (NOC) Engineer at Global Profilers

Job Summary

• Our client is seeking a NOC Engineer, that will be part of a dynamic team responsible for maintaining the organization network infrastructure.
• This role will be crucial in ensuring the continuous availability and optimal performance of the network.
• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities
Network Monitoring and Maintenance:

• Effectively monitoring the organization's network infrastructure
• Ensuring network availability, performance, and reliability.
• Proactive monitoring, identifying and resolving network issues
• Conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting:

• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
• Accurately diagnosing problems
• Coordinating with relevant teams for resolution
• Documenting ticket details and resolutions.

Network Performance Optimization:

• Optimizing network performance by analysing network metrics
• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
• Optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting:

• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
• Maintaining network diagrams
• Documenting standard operating procedures
• Generating reports on network performance
• Ensuring compliance with documentation standards.

Collaboration and Teamwork:

• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
• Clear and timely communication of network-related information
• Providing technical support and guidance, and fostering positive working relationships.

Qualifications and Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
• Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, network security, and excels in communication and collaboration.
• Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.
• Certifications such as CCNA, CCNP, or equivalent are preferred
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyse and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.