Latest Jobs at First Bank Nigeria

DUTIES & RESPONSIBILITIES

• Responsible for driving Community Banking Unit segments performance (Schools and Religious Bodies) to ensure that products targets are met. 
• Research competition product offerings and make appropriate recommendations for 
• improvements to ensure that the CBU segments Asset product offerings maintain their competitive advantage. 
• Identify market opportunities and launch additional Retail Asset Products. 
• Generate ideas for the development of new retail asset products / improvement of existing products
• Work with the BUs for liability generation for the managed segments
• Contribute to strategies for the creation of Retail Asset Loans to grow the bank’s total Retail Business Portfolio 
• Contribute to strategies to increase CBU segments relationships in the Bank and generate Revenue.
• Ensure that assigned retail asset (new & existing) meets and conforms with regulatory requirements. 
• Work closely with M&CC, Retail & Commercial SBU’s and other stakeholders to ensure that the managed CBU segment products are highly visible in the market. 
• Develop & implement strategies for the effective monitoring/tracking of managed CBU Asset Products.
• Develop & implement strategies that will ensure that all Retail LAD is of good quality.
• Intelligence/Information gathering on product(s) being managed.
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions.
• Attend joint marketing calls/Market storms with relevant BUs to provide adequate product and marketing support. 
• Develop promotional materials for assigned products and events to support the marketing of products by the customer facing SBUs.
• Develop and send out regular product tips/flyers on assigned products to improve product knowledge and aid overall product performance.
• Work with RMs/BMs to ensure effective and coordinated sales of assigned CBU segment products bank wide. 
• Ensure that the NPLs (if any) of the assigned CBU asset products are within tolerance level (currently 5% of the total products portfolio).
• Ensure the profitability of assigned CBU product segments.
• Implement strategies to maintain the bank’s leadership position/market share in cheap current account deposits. 
• Hold customer engagement for the CBU segments when required. 
• Carry out periodic (monthly, quarterly & annual) product reviews to tracks assigned products performance across the SBUs in the bank and across the industry 
• Attend User’s Acceptance Test (UAT) sessions and ensure that test results conforms with approved products terms and conditions.
• Ensure that assigned new products are launched within approved time frame 
• Manage assigned CBU asset & liability products life cycle, from inception to launch, to evaluation/refinement and make necessary recommendations 
• Conduct product/Financial planning knowledge training for the bank’s workforce/ customers. 
• Carry out other responsibilities as assigned by the Head of Community Banking Unit.
• Prepare proposals and presentation slides for the BUs to engage CBU customer segments
• Prepare and forwards prospects list as marketing Leads to BUs for their use
• Prepare and review product papers.

JOB REQUIREMENTS

Education

• Minimum Education: First Degree.
• Higher degrees /MBA/professional certifications compulsory

Experience

• Minimum Experience - 3 years of general banking experience.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Knowledge of competitor products and their application 
• Banking structure, policies and procedures. 
• Core Business Processes 
• Data Gathering and Analysis 
• Regulatory Compliance 
• Banking Operations 
• Extensive knowledge of First Bank’s services/products 
• Relationship management 
• Knowledge of Bank’s Loan originating & management application system.

Skill/Competencies

• Credit Assessment and Structuring 
• Marketing/ Sales 
• Business/Product Development 
• Customer Relationship Management 
• Financial Analysis 
• Data Gathering and Analysis

NOTE: Only shortlisted applicants will be contacted.

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DUTIES & RESPONSIBILITIES

• Deliver presentations on USSD Banking products, features and benefits to new and prospective clients as well as internal customers to promote sales and product development.
• Identify opportunities and obtain new mandates from Billers and Service providers to enrich the USSD Banking Service Bouquet of products.
• Maintain professional and technical knowledge by reviewing professional/industry publications (e.g. GSMA, Fintech, NCC, CBN) and establishing personal networks.
• Update product policy document with new products, processes and characteristics as necessary.
• Monitor product implementation and deployment with relevant stakeholders, and training of customer-engaging staff on new products and processes.
• Review and propose solutions and enhancements to product development and usage.

Research, Analysis and Reporting

• Analyze data of competitors, industry, existing and target markets 
• Provide information for management by preparing short-term and long-term product sales forecasts, special reports and analysis.
• Identify opportunities for product innovation enhancements.
• Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management

• Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
• Develop pricing strategies and product policies.
• Determine product packaging solutions.
• Manage and negotiate with support vendors.

Product Marketing

• Support and manage product event campaigns to generate product awareness and demand.
• Support sales team (Retail Banking & Public Sector) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
• Prepare and conduct product presentations; develop sales tools and sales training materials.
• Provide inputs for marketing collateral development.
• Supply sales teams with latest research and marketing information.

Customer and End-User Support

• Manage product-related support, feedback and inquiries from users.
• Determine customers' needs and desires by conducting research needed to obtain market information.
• Continuously review industry trends and client feedback to anticipate future market needs.
• Use market feedback to inform product refinement and guide ongoing development and management. 

JOB REQUIREMENTS

Education 

• Minimum Education:   First Degree in any relevant discipline. Additional Professional Certification is an added advantage.

Experience

• Minimum experience: 4-6 years cognate experience (Financial Services/Telecommunications).

KEY COMPETENCY REQUIREMENTS

Knowledge

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving

Skill/Competencies

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills 
• Planning and organizing 
• Communication Skill (Written and Spoken)
• Technical skill
• Collaboration