EHA Clinics is a world-class primary health care service provider located in Nigeria. We aim to bridge the gap between patients and primary healthcare services in any setting: the clinic, the home or through innovative online and mobile solutions.
All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healt...
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Mission Objective
- Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
- The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.
Duties And Responsibilities
PURPOSE
- Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
- Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules.
- Sales of clinical products such as membership packages e.t.c
- Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc
ENGAGEMENT
- Providing information about the services and products of the Clinics when visitors make an enquiry.
- Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
- Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.
DELIVERY
- Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c
- Supports managers and employees through a variety of tasks related to organization and communication
- Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Targeted Specialized Knowledge
- Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company.
- Bachelor’s degree or an OND in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.
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Duties And Responsibilities
PROCESS BASIC TRANSACTIONS
PURPOSE
- Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques. Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, implement and evaluate the outcome.
- Provide emotional support and measures to alleviate fear and anxiety. Assess patient and family readiness and identify learning needs. Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
- Provide basic life support when needed. Document all relevant data in the electronic medical record according Administer medications, monitor desirable and undesirable effects, and intervene appropriately.
INFORM
ENGAGEMENT
- Recognize subtle cues to anticipate potential problems.
- Assess patient and family readiness and identify learning needs.
BASIC INFORMATION ORGANIZATION
DELIVERY
- Administer medications, monitor desirable and undesirable effects, and intervene appropriately. Travel to patients’ homes to deliver care as required. Manage patients with infectious diseases when applicable. Attends to Home care visits when scheduled on-call shift.
- Perform clerical duties when needed. Ensure that patients are provided with appropriate nutrition. Manage pediatric patients with infectious diseases when applicable.
Targeted Specialized Knowledge
- Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
- Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
- Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
- Hold and maintain a current nursing license to practice in Nigeria.
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Duties And Responsibilities
BASIC TRANSACTIONS PROCESS
PURPOSE
- Provide effective medication use and become the people’s trusted ally against health issues that way, you can deliver maximum value to both the pharmacy and society. Review and develop the clinic's pharmacy policies and regulations.
- Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases. Manage clinical risk.
- Provide professional advice on cosmetics or para-pharmaceuticals.
INFORM
ENGAGEMENT
- Document patient and family education. Develop and implement the teaching plan utilizing the patient education manual. Think critically in adapting to change, judging situations, and taking appropriate decisions.
- Adhere to EHA Clinics Code of Conduct as well as ethical standards of the field.
- Interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the doctor. Protect patients and technicians by adhering to infection-control protocols. Provide emotional support and measures to alleviate fear and anxiety.
- Provide pharmaceutical care services which may include, but are not limited to, patient needs assessment, age and disease-specific drug therapy and patient education, care adjustments based on patient response, and clinical interventions to identify, minimize, and avoid adverse drug reactions.
BASIC INFORMATION ORGANIZATION
DELIVERY
- Prepare and dispense medications to patients on physician’s order. Organize the pharmacy in an efficient manner to make the identification of products easier and faster.
- Maintain an up-to-date inventory of the clinic drug formulary. Records of all drugs, doses, and prices on the automated inventory of the clinic. Review, analyze and respond to different situations encountered daily.
- Review and execute physician’s prescriptions checking their appropriateness and legality. Maintain full control over delivering, stocking, and labeling medicine and other products. Develop effective medication plans to minimize the risk of adverse side effects.
- Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Targeted Specialized Knowledge
- Minimum qualification of Bachelor's degree in Pharmacy/M.Pharm/PharmD Minimum of two (2) years post NYSC progressive experience in Pharmacy within the private and public sector. Experience working with public health and health systems is an advantage.
- Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license
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Duties And Responsibilities
ENSURE PROCESS INTEGRITY
PURPOSE
- Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
- Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
- Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
- Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.
ADVISE
ENGAGEMENT
- Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
- Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
- Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
- Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.
SUSTAIN STANDARDS
DELIVERY
- Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
- Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
- Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.
Targeted Specialized Knowledge
- Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
- Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
- Completion of BLS, ACLS.
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Duties And Responsibilities
PURPOSE
- Compile and analyzes body fluids, tissue, and other substances to determine normal or abnormal findings.
- Gather and organizes work by matching computer orders with specimen labeling; sorting specimens; checking labels; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
- Perform molecular diagnostics such as PCR using open and closed systems. Perform hematology, chemistry, immunology and microbiology tests as required. Perform infectious disease testing including COVID-19.
ENGAGEMENT
- Identify and communicates abnormal results by alerting supervisory personnel, the patient, physician, or nurse.
- Communicate with patients and family members in a professional, compassionate and respectful manner to facilitate healthcare delivery as a team member.
DELIVERY
- Process and enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Operate sophisticated equipment and instruments to perform diagnostic tests and assays following standard operating procedures. Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following established standards and procedures
- Process and maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
Targeted Specializes Knowledge
- Minimum 3 years’ working experience in a Medical Laboratory, Clinic or hospital.
- A minimum Bachelor of Science degree in laboratory science from an accredited university.
- Additional training and experience in molecular diagnostic techniques such as PCR
- Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
- Candidates must possess a current practicing license. Relevant Certification will be an added advantage.
go to method of application »
Duties And Responsibilities
ENSURE PROCESS INTEGRITY
PURPOSE
- Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
- Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
- Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
- Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.
ADVISE
ENGAGEMENT
- Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
- Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
- Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
- Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.
SUSTAIN STANDARDS
DELIVERY
- Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
- Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
- Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.
Targeted Specialized Knowledge
- Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
- Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
- Completion of BLS, ACLS.
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Duties And Responsibilities
PURPOSE
- Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
- Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:
ENGAGEMENT
- Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
- Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly
DELIVERY
- Ensuring adherence to contract terms and meeting sales and revenue targets
- Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech
Targeted Specialized Knowledge
- Minimum of Bachelor's degree in Marketing, Business Administration, or related field.
- Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
- Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
- Proven track record of meeting and exceeding targets.
- Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
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Mission Objective
- The Continuous Improvement Office at EHA Clinics is dedicated to cultivating a culture of innovation, excellence, and professional growth.
- The Learning & Development (L&D) Manager plays a pivotal role in driving the business development and revenue growth for the L&D function.
- This role focuses on creating innovative and business solutions to develop and deliver impactful training curriculum and programs, build strategic partnerships, and position the L&D department as a key contributor to organizational growth.
Duties & Responsibilities
PURPOSE
- Develop a strategic roadmap for the L&D department to ensure alignmentwith organizational goals while prioritizing revenue growth and business expansion.
- Identify and capitalize on market opportunities to establish the L&D function as a revenue-generating business unit.
- Utilize entrepreneurial skills to design innovative solutions and businessmodels that enhance the competitiveness of the L&D department.
ENGAGEMENT
- Build and maintain strong external partnerships to expand the reach and impact of the L&D business offerings.
- Collaborate with internal teams and external stakeholders to drive the success of L&D initiatives.
- Act as a key advocate for the L&D department by promoting its services to potential clients and organizational leadership.
- Represent the organization in external forums to showcase the L&D unit's capabilities and achievements.
DELIVERY
- Leverage advanced technological tools and platforms to deliver cutting-edge training programs.
- Create and oversee the development of e-learning modules, virtual training sessions, and blended learning solutions to meet diverse needs.
- Monitor global trends in learning technologies to continuously innovate and improve L&D offerings.
- Oversee the development of training curriculum and materials, ensuring they align with organizational priorities and client needs.
- Deliver high-quality leadership development programs and coordinate technical training sessions to enhance workforce capabilities.
- Analyze training outcomes and leverage data insights to improve program effectiveness and demonstrate business impact.
- Ensure all L&D initiatives comply with industry standards and professional development requirements.
Targeted Specialized Knowledge
- Bachelor’s Degree in Education, Business Administration, or a related field; a Master’s degree is preferred.
- Certifications in Learning & Development, Training Management, or entrepreneurship-related disciplines are preferred.
- Minimum of 5 years of progressive experience in L&D, business development, or related fields.
- Proficiency in e-learning platforms, content management systems, and data analysis tools.
- Strong entrepreneurial mindset with a focus on innovation and revenue growth.
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Duties And Responsibilities
PURPOSE
- Performs daily walk-about the facility and reports findings to the Facility supervisor. Ensure safety practices are followed throughout the facility.
- Provides reports on facility operations to the team. Provide administrative support to the facility team.
- Maintain physical space, ensuring a safe, clean, and functional environment.
ENGAGEMENT
- Inform team on issues which impact on the facility/machines and processes to meet established quality expectations/standards.
- Supervision of vendors during maintenance works
- Communicate with other teams to gather data relevant to support the work tools and appliances.
DELIVERY
- Monitors facility supplies and stock level for replenishment.
- Maintain thorough knowledge of and monitor proper equipment use. Assists in ensuring adherence to Standard operating procedures (SOPs) of the department and Organisation at large.
- Involved in asset tagging and logistics operations.
Targeted Specialized Knowledge
- Minimum of Bachelor’s degree in Civil, Electrical or Mechanical Engineering, Management or any related field
- At least one year post-NYSC-related experience
- Proficiency in Google Suite.
- Knowledge of project and task management tools is an added advantage.
go to method of application »
Duties And Responsibilities
PROCESS BASIC TRANSACTIONS
PURPOSE
- Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques. Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, implement and evaluate the outcome.
- Provide emotional support and measures to alleviate fear and anxiety. Assess patient and family readiness and identify learning needs. Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
- Provide basic life support when needed. Document all relevant data in the electronic medical record according Administer medications, monitor desirable and undesirable effects, and intervene appropriately.
INFORM
ENGAGEMENT
- Recognize subtle cues to anticipate potential problems.
- Assess patient and family readiness and identify learning needs.
BASIC INFORMATION ORGANIZATION
DELIVERY
- Administer medications, monitor desirable and undesirable effects, and intervene appropriately. Travel to patients’ homes to deliver care as required. Manage patients with infectious diseases when applicable. Attends to Home care visits when scheduled on-call shift.
- Perform clerical duties when needed. Ensure that patients are provided with appropriate nutrition. Manage pediatric patients with infectious diseases when applicable.
Targeted Specialized Knowledge
- Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
- Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
- Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
- Hold and maintain a current nursing license to practice in Nigeria.
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DUTIES AND RESPONSIBILITIES
ANALYZE
PURPOSE
- Maintain adequate clinical supplies. Analyze supply purchases to ensure they are cost-efficient and within the budget.
- Develop and maintain a highly motivated and well-trained staff Building and leading a high-performing team
- Provide input on the budget process and monitor the approved yearly practice budget.
COLLABORATE
ENGAGEMENT
- Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
- Periodic evaluation, identification of training needs and solutions to clinical staff. Provide appropriate and timely communication with staff and providers.
- Effectively present data and information to the Management team
- Identify and recommend solutions to the clinical team member and office issues or problems.
MANAGE THE PROJECT CYCLE
DELIVERY
- Evaluate the performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed to achieve maximum productivity.
- Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
- Ensure high-quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate
- Oversee, facilitate and ensure staff education and adherence to regulatory requirements.
- Infection control Officer
TARGETED SPECIALIZED KNOWLEDGE
- MBBS, BLS, ACLS, & gt; 5 years Post NYSC, Minimum of 2-5 years supervisory experience. Masters degree, diploma or certificate of training in relevant fields.
- Additional Skills: Basic Ultrasound, IUD insertions, Collection of PAP Smear, ECG interpretation, Family Medicine, Genetic Counselling, Quality
- Excellent communication skills and a demonstrated ability to manage a team of professionals
- Knowledge of medical office safety, infection control policies, and regulations
- Self-motivated, highly productive and positive attitude. Organization skills and ability to multi-task various responsibilities. Demonstrate leadership skills.
go to method of application »
Duties And Responsibilities
PROCESS BASIC TRANSACTIONS
PURPOSE
- Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques. Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, implement and evaluate the outcome.
- Provide emotional support and measures to alleviate fear and anxiety. Assess patient and family readiness and identify learning needs. Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
- Provide basic life support when needed. Document all relevant data in the electronic medical record according Administer medications, monitor desirable and undesirable effects, and intervene appropriately.
INFORM
ENGAGEMENT
- Recognize subtle cues to anticipate potential problems.
- Assess patient and family readiness and identify learning needs.
BASIC INFORMATION ORGANIZATION
DELIVERY
- Administer medications, monitor desirable and undesirable effects, and intervene appropriately. Travel to patients’ homes to deliver care as required. Manage patients with infectious diseases when applicable. Attends to Home care visits when scheduled on-call shift.
- Perform clerical duties when needed. Ensure that patients are provided with appropriate nutrition. Manage pediatric patients with infectious diseases when applicable.
Targeted Specialized Knowledge
- Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
- Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
- Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
- Hold and maintain a current nursing license to practice in Nigeria.
Method of Application
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