Latest Jobs at Alan & Grant

Job Summary

• The Brand, Marketing & Social Media Manager will support the Director of Marketing in overseeing the company’s marketing and branding efforts.
• This role involves developing and implementing brand strategies, driving brand awareness, managing digital and social media marketing, and enhancing the estate’s reputation.
• The ideal candidate will ensure consistency across all marketing channels and effectively engage with target audiences.

Key Responsibilities

Brand & PR Strategy

• Develop and implement the company's brand and PR strategy.
• Define and maintain brand standards to ensure consistency across all communication channels.

Marketing & Content Management

• Develop and execute an annual marketing calendar incorporating events, seasonal campaigns, and promotions.
• Collaborate with in-house designers, social media coordinators, and marketing teams to develop creative campaigns.

Organic & Paid Social Media Management (Google & Meta Ads)

• Develop and implement a comprehensive social media strategy to drive engagement, brand awareness, and lead generation.
•  Manage all social media platforms (Instagram, Facebook, LinkedIn, etc.), ensuring consistent and engaging content.

Guest Experience & Community Engagement

• Oversee the experience curator portfolio to enhance the guest journey and overall estate experience.
• ​Develop initiatives to foster a sense of community and engagement among guests and visitors.

Requirements

• 5–8 years of experience in brand management, marketing, or social media roles.
• Strong expertise in brand strategy, digital marketing, and social media management.
• Experience in the hospitality, hotel, lodge, or resort industry is highly advantageous.
• Excellent copywriting, communication, and storytelling skills.
• Proficiency in social media platforms, content creation, and digital marketing tools.
• Strong analytical skills with the ability to track performance metrics and optimize campaigns.
•  High attention to detail, strong organizational skills, and the ability to manage multiple projects.
• Team leadership experience and ability to collaborate with multiple stakeholders.
• Proficiency in Microsoft Office Suite and marketing software/tools.
• Ability to work independently and thrive in a fast-paced environment while meeting deadlines.

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Job Summary

• The Reservations Manager will oversee all aspects of the reservations process Estate, ensuring a seamless and professional experience for guests.
• This individual will be responsible for managing the reservations team, optimizing booking systems, and collaborating with other departments to deliver exceptional customer service while maximizing occupancy and revenue.

Key Responsibilities

Reservation Management:

• Manage all reservations, ensuring accuracy in bookings, cancellations, and modifications.
• Monitor room inventory and availability to optimize revenue opportunities.
• Implement strategies to improve booking conversions and reduce cancellations.

Team Leadership:

• Train, mentor, and manage the reservations team to maintain high performance and professionalism.
• Develop and maintain standard operating procedures (SOPs) for the reservations department.
• Foster a culture of excellence and collaboration within the team.

Guest Relations:

• Respond promptly to guest inquiries and special requests, ensuring a personalized and exceptional experience.
• Handle escalations or complaints regarding reservations in a professional manner.
• Liaise with guests to promote additional services such as golf packages, dining experiences, and wellness offerings.

System and Reporting:

• Oversee the use and maintenance of the property’s reservation systems and ensure the team is proficient in its use.
• Generate and analyze reports on bookings, occupancy rates, and revenue trends to support decision-making.
• Identify opportunities to improve efficiency and accuracy in the reservation process.
• Update Group Sheets and all reporting systems on a daily and weekly basis.

Revenue Optimization:

• Work closely with the Sales and Marketing teams to implement pricing strategies and promotions.
• Ensure compliance with rate structures, corporate agreements, and discounts.
• Monitor competitor pricing and market trends to maintain a competitive edge.

Collaboration:

• Partner with the Front Office, Housekeeping, and Food & Beverage teams to ensure smooth operations and guest satisfaction.
• ​Support marketing campaigns by promoting packages and special events during the reservation process

Requirements

• Bachelor’s degree in Hospitality management, Business Administration, or related field.
• Minimum of 3 years of experience in a similar role, preferably in a luxury resort or hospitality setting.
• Proficiency in reservation systems and property management software (e.g., Opera, Amadeus, or similar).
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of revenue management principles and practices.
• Attention to detail and a commitment to accuracy.
• Customer-concentric mindset with a passion for delivering memorable guest experiences.
• Flexibility to adapt to a dynamic and fast-paced environment.

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Roles & Responsibilities

• Recommend products and services in line with individual client needs.
• Utilize door-to-door knocking and cold calling techniques, distribute marketing materials, and participate in targeted Sales Events to generate personal sales leads.
• Up-sell both existing and new clients
• Provide after sales support to clients to ensure optimal service delivery.
• Maintain updated knowledge of all products and services.
• Liaise with Sales and Marketing teams to optimize customer experience and ensure brand consistency
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Commit to personal development and keep abreast of industry trends by attending workshops; and participating in professional societies.
• Contribute to overall team effort by accomplishing related results as needed.
• Submit weekly & monthly reports of achievements and projections for the following month.
• Maintain adequate record keeping of all sales and service activities

Requirements

• First degree in related fields with a flair for sales/marketing
• At least 1-2 years’ experience in Marketing/Sales.
• Ability to think creatively and strategically.
• Persuasive and sales closing skills.
• Ability to work under pressure with little supervision.
• Ability to deliver on responsibilities promptly.

go to method of application »

Roles & Responsibilities

• Recommend products and services in line with individual client needs.
• Utilize door-to-door knocking and cold calling techniques, distribute marketing materials, and participate in targeted Sales Events to generate personal sales leads.
• Up-sell both existing and new clients
• Provide after sales support to clients to ensure optimal service delivery.
• Maintain updated knowledge of all products and services.
• Liaise with Sales and Marketing teams to optimize customer experience and ensure brand consistency
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Commit to personal development and keep abreast of industry trends by attending workshops; and participating in professional societies.
• Contribute to overall team effort by accomplishing related results as needed.
• Submit weekly & monthly reports of achievements and projections for the following month.
• Maintain adequate record keeping of all sales and service activities.

Requirements

• First degree in related fields with a flair for sales/marketing
• At least 1-2 years’ experience in Marketing/Sales.
• Ability to think creatively and strategically.
• Persuasive and sales closing skills.
• Ability to work under pressure with little supervision.
• Ability to deliver on responsibilities promptly.