Latest Jobs at AIICO

Job Description

• The role is responsible for assessing the scope, causes, complexity and loss amount as well as determining our legal obligation to indemnify a claim. In the process, the role is expected to conduct on-site loss inspections and negotiate directly with our clients regarding all cover and liability issues and potential loss-minimization measures that benefit all concerned.
• The role is also expected to work hand in hand with our underwriters and client managers, advising clients on legal and technical matters. The role requires advanced mental efforts and one is expected to initiate and influence, set direction and display a deep understanding and foresight on strategic business issues. It also requires a strong understanding of the applications, principles, concepts, systems and practices of the job content.
• The job holder should be able to operate in largely self-directed manners and serve as a leader/coach.
• This is the point where the company expects a significantly high standard of customer service and handling as this is the crux of the company’s business.
• You will be responsible for developing and implementing customer service strategies, processes, and procedures to ensure that the organization provides excellent customer service and meets its customer satisfaction goals.
• You will also manage a team of customer service representatives and oversee their training, performance, and development.

FUNCTIONS & RESPONSIBILITIES

• Ensure customers are treated fairly and that the customers receive excellent service in accordance with industry and company guidelines.
• Deliver quality customer service by responding swiftly to queries and concerns from internal and external clients.
• 3Empower team members and support other teams to deliver high-quality service across a major part of the business.
• Works with colleagues to define the standards and quality of service and ensures that these are clearly and promptly communicated to team members.
• Ensuring compliance with various Service Levels Agreements (SLAs) by monitoring timely issuance and delivery of policy documents.
• Keep customers appropriately informed on the progress of their claims and use the claims settlement process as a marketing tool.
• Handling Fraud and misrepresentation complaints from customers.
• Used effectively the CRM and other applications to proffer solutions to customers’ requests.
• Implementing of CX Journey Mapping for business needs, identifying customer pain points and implementing intervention goals.
• Analysis of CX Survey and Agent survey on a Monthly basis reporting to the Management.
• Manages links amongst multiple projects and anticipates the impact of the project’s outcome on all concerned.
• Motivate, Inspire & lead assigned Team; providing mentoring and training as a cornerstone of career development.
• Any other additional tasks that may be assigned as required by the business.

QUALIFICATIONS

• Bachelor’s degree in business, Administration, Social science or a related field./li>
• At least five years of related industry experience is required, with prior management experience compulsory./li>

SKILLS / COMPETENCE REQUIREMENTS

• Ability to analyze data and make data-driven decisions
• Strong leadership, communication, and interpersonal skills in the insurance industry.
• Experience with customer service software and technology.
• Demonstrated ability to manage a team and achieve results.
• Excellent problem-solving and conflict-resolution skills.
• Persuasive Speaking Skills.
• Time management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.

go to method of application »

Job Description

• As the Head of the Project Management Office, your main duty is to establish and manage AIICO Insurance Plc's new Project Management Office (PMO) and you will be responsible for the design, setup and ongoing management of the PMO to agreed standards.
• The goal is to ensure efficient and effective project delivery across the organization, strengthening our capacity to achieve our strategic ambitions and business objectives.
• You will manage a team of project managers, overseeing their deployment to handle our most significant and complex projects. Additionally, you will be responsible for resource planning, providing ongoing support and escalation for the project managers, maintaining oversight of ongoing projects, and reporting their performance to senior stakeholders.
• You will also ensure the continuous improvement, integration and embedding of AIICO Insurance Plc's Project Management framework.
• A crucial aspect of your role will be developing the project management skills of teams within AIICO Insurance Plc. You will work with HR, Learning & Development, and Organizational Change teams to identify and remediate gaps in capacity and capability.

FUNCTIONS & RESPONSIBILITIES

• Lead the design and set-up of AIICO Insurance Plc’s project management office, establishing the PMO as a central function within AIICO Insurance Plc
• Assume overall responsibility for the performance and delivery of the mandate of the PMO.
• Ongoing management and continuous improvement of the PMO, ensuring that AIICO Insurance Plc has the project management capabilities to deliver large complex projects across our internal operations and strategic implementation.
• Serve as the overall enterprise Project Portfolio Manager and liaise with other interfacing business units to review, select, sequence and report change initiatives/projects to Executive Management
• Prepare, defend and manage the operational budget of the PMO
• Identify and develop opportunities for process enhancement and subsequently building/supporting business cases for change
• Facilitate the speedy resolution/mitigation of all issues and risks encountered in the delivery of various projects
• Lead, motivate, coach and monitor direct reports, business stakeholders and other project resources
• Lead the ongoing development of AIICO Insurance Plc’s project management methodology and toolkit
• Establish a consistent approach to oversight and performance reporting of largescale projects
• Manage central pool of project managers, leading the recruitment and onboarding of new project managers when relevant
• Drive Change management and adoption of changes from completed projects/change initiatives
• Establish and manage the Benefits Realization Framework for all projects within the organisation.
• Establish and manage the project selection and initiation framework to ensure all proposed and ongoing projects, are relevant and aligned with AIICO’s strategic objectives.
• 1Resource planning and deployment of project managers to projects, working closely with colleagues across AIICO Insurance Plc to understand the need for project management support .
• Work closely with colleagues across teams to ensure that robust project management principles are embedded in key processes (e.g. programme development and mobilisation) .
• Act as project management coach and advisor for the team and senior colleagues across AIICO Insurance Plc .
• Be an agent for change within AIICO Insurance Plc, driving forward continuous improvement and working closely with the wider Organisational Change team to mobilize and embed functional and cultural change.
• Keep abreast of internal and external developments and respond accordingly.
• Attend and contribute to supervision and appraisal process, meetings, training, and other organizational and management activities as required.
• Adhere to relevant legal and statutory requirements including the Data Protection Act (always ensuring an appropriate level of confidentiality), Health and Safety at Work Act (ensuring H&S of own and others at all times) and any other relevant/charity law.

QUALIFICATIONS

• Recognised project management qualification (e.g. PRINCE2, Agile, PMP, AMP etc.) /li>
• Bachelor's degree in Business, Administration, or a related field.
• At least 7 years of project delivery experience, including a minimum of 4 years of experience managing multiple projects simultaneously./li>
• Minimum of five (5) years experience in the industry

SKILLS / COMPETENCE REQUIREMENTS

• Excellent project management skills with significant experience in leading and project managing large complex projects and/or programmes
• Project Management expertise with a proven ability to apply a range of project management methodologies such as agile project management and scrum approaches. 
• Proven ability to establish credibility with senior stakeholders, excellent influencing skills to build and maintain relationships and work collaboratively .
• Excellent communication (written and verbal) and interpersonal skills with experience in producing reports and presentations for a senior audience, such as the Board of Directors and Senior management team.
• Excellent planning and organisation skills to be able to plan and organise work at both a strategic and operational level for yourself and your team, and to deliver work to agreed timescales and standards .
• Experience in leading programmes which contribute to organisational development, and/or capacity improvement .
• Experience in managing a team, providing excellent line management and support to direct reports.
• Excellent self-management skills to work independently, using own initiative and being flexible and adaptable.
• Understanding and experience in performance monitoring and reporting on the impact of activities.
• Good decision-making skills and confidence in making strategic and operational decisions.
• Proven success in the areas of change delivery, benefit realisation and business transformation.
• A thorough working knowledge of the efficiency agenda, value for money and business improvement.
• Ability to initiate and manage third-party agreements..

go to method of application »

Job Description

• The Digital & Business Transformation Division is seeking to recruit a Digital Business Analyst.
• The successful candidate will be meeting with clients to identify and discuss key business areas and processes that require improvement.
• Subsequent duties include analyzing existing processes, interviewing staff, gathering data, and creating new business strategies in line with client expectations.
• To ensure success as a process analyst, you should have detailed knowledge of business workflows, excellent communication skills, and a highly adaptable approach. Ultimately, a top-class process analyst can identify and develop process strategies that meet and exceed client expectations.

FUNCTIONS & RESPONSIBILITIES

• Meeting with clients to discuss areas of focus and improvement within the business.
• Conducting site visits to analyze equipment and established processes.
• Interviewing staff and management to determine the efficacy of personal.
• Gathering and processing data to identify process performance areas.
• Designing workflow and process strategies to improve business performance.
• Creating and presenting process reports for client approval.
• Overseeing the implementation of revised company processes and workflows.
• Monitoring the efficacy of updated workflows.
• Staying up to date with the latest business practices and technologies.

QUALIFICATIONS

• Bachelor's degree in business, economics, accounting, or similar./li>
• 5+ years' experience as a process analyst./li>
• Proven portfolio of completed projects./li>

SKILLS / COMPETENCE REQUIREMENTS

• Advanced understanding of business functions, workflows, and processes..
• Excellent written and verbal communication skills
• Detailed knowledge of workflow and process control software.
• Analytical and problem-solving skills.
• Good interpersonal and interviewing skills.
• Experience with team management.

go to method of application »

Job Description

• The Information Technology Division is seeking to recruit a Software Engineer (Full Stack) in the I.T department. The successful candidate will work in a constantly evolving environment, due to technological advances and the strategic direction of the organization you work for.
• You'll create, maintain, audit and improve systems to meet particular needs, often as advised by a systems analyst or architect, testing both hard and software systems to diagnose and resolve system faults.
• The role also covers writing diagnostic programs and designing and writing code for operating systems and software to ensure efficiency. When required, you'll make recommendations for future developments.

FUNCTIONS & RESPONSIBILITIES

• Analyze user requirements..
• Write and test code, refining and rewriting it as necessary and communicate with any programmers involved in the project.
• Research, design and write new software programs (e.g. Business applications or computer games) and computer operating systems
• Evaluate the software and systems that make computers and hardware work.
• Develop existing programs by analyzing and identifying areas for modification.
• Integrate existing software products and get incompatible platforms to work together.
• Create technical specifications.
• Write systems to control the scheduling of jobs or to control the access allowed to users or remote systems.
• Write operational documentation with technical authors.
• Maintain systems by monitoring and correcting software defects.
• Work closely with other staff, such as project managers, graphic artists, UX designers, other developers, systems analysts and sales and marketing professionals.
• Consult clients and colleagues concerning the maintenance and performance of software systems, with a view to writing or modifying current operating systems.
• Investigate new technologies.
• Continually update technical knowledge and skills by attending in-house and external courses, reading manuals, and accessing new applications.
• Researching, designing, implementing, and managing software programs
• Testing and evaluating new programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Writing and implementing efficient code
• Determining operational practicality
• Developing quality assurance procedures.
• Deploy software tools, processes, and metrics.
• Maintaining and upgrading existing systems.
• Training users.
• Working closely with other developers, UX designers, business, and systems analysts.

QUALIFICATIONS

• 5+ years of industry experience Degrees in the following subjects should be highlighted as particularly advantageous: Computer Science, Computer Software Engineering, Software Programming and Development, Engineering, Mathematics, Electronics, Physics

SKILLS / COMPETENCE REQUIREMENTS

• Advanced HTML & CSS.
• .Net development, ASP.NET Core.
• C#, JavaScript, Typescript
• Domain Driven Design
• LINQ, Entity Framework
• Angular
• JSON
• jQuery & Bootstrap
• ASP.NET MVC
• Good understanding of SQL Server and writing complex SQL queries, T-SQL, and Stores procedures
• Azure DevOps
• Web Services/Web API - good knowledge of web technologies and framework
• Hangfire
• Azure Platforms
• Cloud-based integration
• SOLID
• GIT
• Docker & Kubernetes
• Test Driven Design - xUnit
• Familiar with Design Patterns and Principals
• SDLC, CI/CD and Agile
• Knowledge of computer systems and technologies
• Technical competency
• The ability to communicate with clients, colleagues, and management to explain complex issues clearly and concisely
• A meticulous and organized approach to work
• A logical, analytical, and creative approach to problems
• Thoroughness and attention to detail
• Business skills and commercial awareness
• The ability to work both in a team and alone and to manage your own workload
• Career motivation and a willingness to continue to further your knowledge and skills
• An ability to learn new skills and technologies quickly
• An awareness of current issues affecting industry and its technologies