Latest Job Vacancies at NewGlobe

About the role

The Managing Director is responsible for providing overall leadership management and general technical direction of the entire program, ensuring an integrated vision among different components, functions and stakeholders, and a focus on achieving the results defined in the contract. You will be responsible for leading and overseeing the development, delivery and day-to-day management of a high quality, innovative, cost effective and sustainable education program resulting in immediate and lasting change for children and building the capacity of the duty bearers. This is a highly hands-on job, involving intense program management, broad technical knowledge covering financial management, supply chain, government relations and school operations management. For this role, we need someone who has the experience of managing highly complex and large programs with a lean team coupled with a deep passion for the programme mission. Leadership, humility and self-awareness are a must to be successful. This is an incredibly fast-paced and absorbing role that will ask a lot of you but it will also be personally rewarding in that you will see the impact of your efforts first hand.

What will you do

• Act as the senior General Manager for the program, overseeing budgets, strategic and operational delivery and stakeholder management.
• Lead and manage the program team – providing the vision, day-to-day coordination, resource management, and supervision required to accomplish project objectives and to deliver superior quality products.
• Be the primary liaison with the designated Ministry of Education, State Universal Basic Education Board (SUBEB) and elected political champions and his or her representatives, responding to client needs within the limits of the arrangement.
• Ensure quality control and the overall responsiveness of technical assistance provided, including necessary adjustments to operations to fit the requirements of the programme.
• Identify issues and risks related to program implementation in a timely manner, and suggest appropriate program adjustments.
• Ensure the technical and methodological soundness of activities and, in collaboration with the Collaborate with colleagues to solve problems and build a learning environment within the program team and other function heads of the organization.
• Responsible for on or under budget delivery of all aspects of the programme.

What You Should Have

• Bachelor’s degree essential, MBA (or Master’s) would be preferred.
• At least 10 years (or 8 years if you have gone through a rigorous Master's degree program from an institution or repute) of progressively responsible experience working in project management and design in developing countries, preferably including experience in the state or country to which you will be assigned.
• At least 5 years of people management experience, including direct supervision of professional and support staff and assembling teams working in multi-faceted roles including field based roles with at least 2 years of general management experience developing and executing strategy and leading diverse operational departments of a program or commercial entity 
• A proven track record of excelling in the leadership of operational teams, as well as in design-thinking, process and system design and application, managing complex and inter-related functions, as this will be critical overseeing a large scale school system transformation.
• Prior experience within a fast-paced, high-growth, metric-driven operational organization will be an advantage.
• Strong management skills, leadership qualities, professional reputation, ability to build or access key contacts within the Ministry of Education or equivalent local and state regulatory bodies.
• Demonstrated ability to work effectively with government representatives, for-profit private sector entities, local community organizations, donors, consortium members and other stakeholders, at national and sub-national levels.
• Respect and sensitivity towards cultural, gender, ethnicity and religious diversity.
• Maturity and confidence in dealing with high ranking officials of government institutions, international institutions and non-government institutions.
• Demonstrated excellent communications and writing abilities and superior interpersonal and cross-cultural communication skills.
• Passion for our vision of democratizing the right for all children to succeed.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

What You Will Do

• Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person
• Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment
• Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available
• Ensure the efficiency and reliability of Internet service and computer environment in the support office
• Install and configure operating systems and software to agreed standards under the direction of the IT Manager
• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures
• Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies
• Maintain a record of any software or hardware problems detected, escalate when appropriate
• Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported
• Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have

• Minimum three years of work experience in the ICT environment
• Ability to use tools like soldering irons to fix hardware issues
• Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
• Working technical knowledge of current protocols, operating systems and standards
• Excellent technical knowledge of PC hardware
• Software and hardware troubleshooting
• Basic experience with routers, switches, and firewalls
• Experience with Microsoft suite applications and exposure to basic troubleshooting 
• Understanding of TCP/IP and Local Area Networks
• Excellent writing and oral communication skills
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• Knowledge of Android operating system and smartphones
• Bachelor degree in IT, or related Information Technology field of study
• Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About the Role

We are seeking a full-time School Inspection Director who is excited about improving learning outcomes in government schools by providing technical and managerial leadership to a larger School Inspection (audit) team and building the capacity of our government partner’s School Inspection team. 

We aim to impact teaching and learning, so we need to deliver high quality data to decision makers at all levels of the organisation & to our government partner. School Inspection ensures that we have accurate knowledge of what is happening in schools by auditing all school management work. The data output from the audits you’ll design and run will be used to drive continuous improvement in the schools.

The School Inspection Director must work effectively with people from diverse backgrounds, from different functional areas, and must be excited about driving change by recommending improvements to our processes to work towards audits that demonstrate 100% compliance. You will be responsible for the daily management of a large field team, proposing and adapting audits to ensure operational excellence after developing an in-depth understanding of the programme needs on both the government side & the technical partner side,  analysing & providing actionable data from the audits via reports & dashboards, collaborating closely with other teams to ensure that the issues the School Inspection team observed are not only understood but also addressed rapidly. Your team of field associates will be heavily relied upon to support school staff to drive operational excellence, actively solve problems, and to ensure that schools are safe & conducive learning environments. 

The School Inspection Director will lead a team of School Inspection Supervisors who in turn manage a large field team of School Inspection Associates. The School Inspection Director will report into the executive leadership of the programme (either Project Director or Managing Director)  and have a dotted/technical reporting line to the Regional Director, School Inspection. The primary audit focus for School Inspection is the entire ecosystem of the Schools Department, which includes all aspects of school management, school materials, school personnel, school hardware, and any other action that is part of our overall performance. The Schools Department is also the primary client, as the strong majority of concerns exposed by an audit have to be directly solved or project managed by the Schools Department. Other departments that take action based on audits include Operations, including Supply Chain and IT, as well as People. It is for this reason this function has direct executive reporting and oversight. A critical component of this role is leading meetings, reporting, providing technical expertise, and working in close partnership with the government partner School Inspection team, which includes staff in their headquarters & in the field. Collaboration with the government partner School Inspection team will continue to increase as the programme matures and culminate in the incorporation of the government partner School Inspection team into the internal School Inspection team.

What You will Do

• Establish School Inspection Procedures. The School Inspection Director is responsible for creating and implementing School Inspection procedures and methodologies after deeply understanding our processes. The School Inspection Director will measure, monitor, and analyse current processes, make recommendations for improvement and develop new solutions to enhance quality control. The School Inspection Director will use and continually improve the core audits and best practices already in place.
• Manage School Inspection staff:  The School Inspection Director will lead the School Inspection team of supervisors & associates. This includes training them on new or revised procedures and systems; supervising them during the School Inspection process to ensure that they are correctly utilizing School Inspection methods and systems; and also supporting them as they monitor corrective actions implemented by other departments for critical/major and minor nonconformities, ensuring that actions are effective, implemented in a timely manner, and are permanent in nature to avoid recurrence of deficiencies.
• Report Quality Issues to Schools and Operations Department Leaders & lead with ensuring rapid resolution. To support teaching and learning activities, the School Inspection Director will ensure there is rapid , clear visibility of audit results always visible to the Schools Department, and for relevant audits, for Operations, including Supply Chain and IT, as well as People. The data from the School Inspection audits is only worth collecting if it is rapidly visible and used to drive decision-making and correct any lapses or errors. Responsibilities also include ensuring that issues reported by School Inspections capture all the necessary data required for action by other teams and are assigned to the right team for resolution. Where systemic issues are made visible, the School Inspection Director is to work with other teams and the MD to identify such issues and any bottlenecks in the resolution process. 
• Maintain School Inspection Records. The School Inspection Director will maintain detailed records of School Inspection activities and issues. These reports provide comprehensive records of School Inspection activities and help the organisation determine what’s working and what needs to be corrected.This includes management of the School Inspection field team, ensuring integrity in data collection.
• Analyze Data Outputs & Create Quality Control Reports. The School Inspection Director will support and enhance the organisation’s performance by analyzing and assessing audit data. In this aspect of the role, the School Inspection Director finds patterns and areas for improvements based on School Inspection data over time and utilizes these reports to improve processes and performance. The School Inspection Director determines whether their teams meet targets, deliver expected performance, and maintain overall workflow. This data must be provided rapidly to drive decisions in real time.
• For any project, be ready to propose a plan and execute. This includes creating a timeline, liaising with other departments to get the support you need, managing performance and motivating staff members, figuring out how to get things done when things don’t go as planned, getting the data you need and getting it right, conducting analyses, framing the results, and answer any and all questions about your work.
• Lead and provide technical expertise during engagements with the government School Inspection partners which will include:
• leading meetings with the government partner and writing periodic reports; identifying & anticipating challenges / bottlenecks in the collaboration with the government partner and partnering with the MD and Policy & Partnership team to address these. 
• working with School Inspection shared services to ensure that the School Inspection audits within the programme align to the needs of both the program and the government partner 
• detailed review of the structure of their School Inspection team and working with them to better structure their teams to drive operational excellence in the schools
• working with School Inspection shared services to design and then scheduling and carrying out School Inspection-focused training for the government partner School Inspections

What you should have

• A bachelor’s degree from a top-tier university with an excellent academic record. Quantitative undergraduate degrees are preferred
• Team management experience– to direct, mentor, and oversee field associates within the School Inspection department, you should possess effective leadership, coordination, and motivation skills
• Process enhancement skills – to find ways to streamline processes and boost efficiency, you should have some knowledge of process improvement and enhancement
• Organization skills –to successfully direct and oversee all School Inspection procedures and coordinate production processes you should have strong organization skills
• Excellent communication skills (writing and speaking), which enable you to communicate complex ideas effectively to people at all levels in the organisation. You will need to provide reports to production managers and business leaders to influence decision-making.
• Exceptional analytical and quantitative problem solving skills. You need to be able to see patterns, be a fast thinker and a good decision maker
• Advanced MS Excel/spreadsheets skills, and mastery of presentation/reporting tools such as MS Word/Google docs & MS Powerpoint/Google slides
• Strong willed, a fast learner and able to effect changes fast. You should be able to flourish in dynamic, ambiguous environments, to produce high quality work with very short deadlines, effectively prioritize work among multiple competing demands, and adapt to unexpected work demands
• Bonus – previous experience in School Inspection/audit, including designing surveys; experience working with government; experience in extreme growth situations and dealing with complexity; worked/studied in a developing country, and/or experience implementing data collection projects. Experience with data collection tools such as KoBo Toolbox, and other statistical analysis tools such as R, Stata, Python is also a bonus.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, KwaraLEARN works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About the Role

The associate is the eyes and ears of the organisation. You will be part of a highly-trained field monitoring team focusing on systematic school-level monitoring. The Associate, School Inspection is driven, competitive, and always strives to win. The role requires someone who has a strict code of integrity. We are looking for an energetic and motivated tech-savvy individual willing to contribute his or her skills to the team to make the School Inspection team even more successful.

On a daily basis As part of our preliminary research, we would like to conduct a school census in select public schools across the state. The School Census is a comprehensive school audit that collects data about the school, teachers, pupils, and facilities from school records and also by observation.

The associate is the eyes and ears of the organisation. 

They are part of an existing highly-trained quality monitoring team focusing on systematic school-level monitoring. The Associate, School Inspection is driven, competitive, and always strives to win. The role requires someone who has a strict code of integrity. We are looking for an energetic and motivated tech-savvy individual willing to contribute his or her skills to the team to make the School Inspection team even more successful.

The Associate, School Inspection is passionate & a relentless advocate for NewGlobe’s vision of democratising the right for all children to acquire high quality life changing education.

We aim to impact teaching and learning, so we need to deliver high quality data to decision makers at all levels of the organisation & to our government partner. School Inspection ensures that we have accurate knowledge of what is happening in schools by auditing all school management work.

What You Will Do

• Make daily visits to two or more schools (implement the route plan and cluster assignment) to conduct audits of school operations, management tools, materials and processes and populate findings through a digital survey form
• On a daily basis, record and then submit reports including recommendations, on all issues that do not comply with expected standards and respective policies that are observed while at schools to your line manager so as to ensure that parties responsible for resolving the issues act in a timely manner.
• Work together with the Support Office to ensure that School  management and established monitoring systems and tools are well implemented and maintained as per desired standards at individual schools by  the Head Teachers and teachers.
• Expect to work Monday-Saturday and in some unique cases Sunday.
• Expect to work with new requests evolving within departments as stipulated by the company.
• Additional activities: Assist Other functions in any investigation they would need field support on.

What You Should Have

What you should have

• A 2-year Diploma or upto two years field experience in  data collection in lieu of a diploma.
• Tech-savvy: comfortable using smartphones, tablets, emails and able to manoeuvre through mobile IT systems/applications
• Strong observational and record-keeping skills, detailed and keen to generate high-quality data (willing to clearly indicate when something is not being done correctly)
• Impartial - Able to "stand his/her ground" and not be convinced by any party (e.g. Head Teachers, teachers) to alter the audit findings/information.
• Highly flexible to dynamic work requirements and deliverables including willingness to travel and relocate within the country when required as per job requirements
• Physically capable and comfortable with working long hours at the field including visiting remote locations and exposure to seasonal outdoor conditions.
• Mature and able to work independently and effectively - supervision will largely be done from the Support Office while you operate in the field.
• Malleable learner that’s able to work under pressure and stringent deadlines
• Excellent interpersonal, organisation and communication skills - both oral and written 
• Problem solving and solution seeking skills will be essential along with a “can-do” attitude 

What You Should Have

What you should have

• A 2-year Diploma or upto two years field experience in  data collection in lieu of a diploma.
• Tech-savvy: comfortable using smartphones, tablets, emails and able to manoeuvre through mobile IT systems/applications
• Strong observational and record-keeping skills, detailed and keen to generate high-quality data (willing to clearly indicate when something is not being done correctly)
• Impartial - Able to "stand his/her ground" and not be convinced by any party (e.g. Head Teachers, teachers) to alter the audit findings/information.
• Highly flexible to dynamic work requirements and deliverables including willingness to travel and relocate within the country when required as per job requirements
• Physically capable and comfortable with working long hours at the field including visiting remote locations and exposure to seasonal outdoor conditions.
• Mature and able to work independently and effectively - supervision will largely be done from the Support Office while you operate in the field.
• Malleable learner that’s able to work under pressure and stringent deadlines
• Excellent interpersonal, organisation and communication skills - both oral and written 
• Problem solving and solution seeking skills will be essential along with a “can-do” attitude 
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.

go to method of application »

About the Role
Each Supervisor is responsible for the professional development, including ongoing performance management of school staff. As a Supervisor, you are in schools each day, providing ongoing mentorship, specific performance feedback, and on-going group and personal training. In this role, you also engage with all stakeholders of the schools under your care, including government officials, parents, and community groups as may be required. Your role is the nexus of all that we do, ensuring the implementation and results of our overall programing, integrating school management, leadership & development of school staff, instructional design and technology. Using big data that provides a visibility into everyday teaching practices and school management, you work with school staff to improve performance – with the goal of student performance and character development in mind –and provide feedback on core programming to our design teams. This team is laser focused on outcomes, inherently collaborative in nature, loves fostering leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, and is excited about creating incredible learning interventions that drive positive behavior and mindset change in adults. You will flourish on this team if you are: a team player, hyper-focused on results, flexible in a dynamic environment, and have fun while working hard.

What You Will Do

• Be responsible for supervising the work of all school leaders in your assigned area, including all aspects of School Management, and community and parent engagement. Ensure each
• school leader delivers on promise of learning and holistic development for children, has a strong and high-performing cohort of teachers, operates within its budget and sustains
• enrollment necessary for financial sustainability;
• Use data from multiple sources, including your own classroom observations and school management observations, quality assurance audits, and big data on school staff behavior, to
• lead school staff to improve their practice, with an unwavering eye to student learning and holistic development.
• Use data from multiple sources to ensure effective school management, and a safe learning environment.
• Be in schools 80% time, observing teaching, management, and engaging with stakeholders, including government officials, parents, and community groups.
• When observing or holding meetings, use rubrics or other documents to support structured observation and reporting.
• Support specific school events, including collaborating on programming for such events as school opening celebrations, parent teacher conferences and school closing celebrations, as
• well as community showcases and participation in co-curricular competitions.
• Ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly/semester basis, and with particular attention to national examinations.
• Ensure school strength and support enrollment efforts.
• Ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations.
• Lead leadership & development sessions the course of the school year, and during induction
• training for new staff, using the materials and programming developed by the Leadership & Development team.
• Support schools through transition of staff, including school leaders and teachers; work with local government and other local organizations as needed.
• Other duties as assigned

What You Should Have

• Proven community leadership experience, leading teams of people to accomplish an objective.
• Experience in mentorship and coaching of youth and adults, either inside or outside of a school setting.
• Teaching experience a plus
• Belief in data-driven decision making
• Relentless focus on achievement for yourself and others
• Bias towards action
• Flexible and loves to work in a dynamic environment
• Collaborative leader with strong relationship building skills
• Strong interpersonal skills
• Strong communication skills
• Undergraduate degree in Education is COMPULSORY. Masters is an added advantage.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail,
• setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have
• some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and
• oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in
• the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatilelow-resource communities and with complex government systems. You need to be flexible
• and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the
• future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you makeb considers their benefit, experience, and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others
• point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it.
• You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful
• even when you want to change a part of it that is unjust.

go to method of application »

About the Role

Schools ensure efficient management through an organizational structure that divides schools into regions within a territory, and oversight of a region to one Regional Manager. Each Regional Manager is responsible for the management and professional development of Supervisors. A Supervisor is responsible for the support and professional development of a group of schools; Supervisors report to a Regional Manager who in turn is responsible for the success of that school region or territory.

Supervisors are in schools each day, providing ongoing mentorship, feedback, and on-going group and personal training. They also engage with all stakeholders of the schools under their care, including government officials, parents, and community groups as may be required. Their role is the nexus of all that we do, ensuring the implementation and results of our overall programing, integrating school management, leadership & development of school staff, instructional design and technology. Using big data that provides visibility into everyday teaching practices and school management, they work with school staff to improve performance – with the goal of pupil performance and character development in mind – and provide feedback on core programming to our design teams.

In your role, you will lead your team of supervisors in relentlessly pursuing excellence through their School leaders, and achieving their learning, operational, and school strength outcomes. You will provide oversight and mentoring to supervisors so that they can succeed in their oversight and mentoring for School leaders. You will hold each supervisor accountable in meeting their targets, while ensuring that they have the management skills to support achievement of their School leaders  and school goals. You will also use big data to provide targeted feedback, coaching to individuals on your team. Their success is your success.

This team is laser focused on outcomes, inherently collaborative in nature, loves fostering leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, and is excited about creating incredible learning interventions that drive positive behavior and mindset change in adults. You will flourish on this team if you are: 

• A team player
• Hyper-focused on results
• Flexible in a dynamic environment
• Have fun while working hard. 

This role reports to the Schools Director. 

What You Will Do

• Be responsible for the success of schools and all Supervisors, including all aspects of learning outcomes, school management, and community and parent engagement.
• Ensure each Supervisor delivers on their oversight of schools and individual KPIs. Their schools should deliver the promise of learning and holistic development for children, and have a strong and high-performing cohort of teachers. 
• Provide Supervisors with day to day oversight, guidance and coaching. This includes facilitating regular touchpoints with supervisors, reading and responding to reports submitted by the supervisors, and providing feedback on their work. 
• Provide Supervisors with all training necessary for their success, including their onboarding, professional development, and “train the trainer” sessions for content that supervisors need to deliver to their School leaders. 
• Use data from multiple sources, including your own field visits, quality assurance audits, and big data on school staff behavior, and lead supervisors to improve their oversight, mentoring and professional development for School leaders. 
• Coach supervisors in their use of data to provide data-driven oversight and guidance for school leaders, and creation of Supervisor route plans. 
• Be in schools 80% of the time, observing Supervisors and providing feedback after on ways the supervisor can further support the School leader and/or teachers. 
• Work with relevant government stakeholders in all matters affecting the success and sustainability of schools such as school registration, etc. 
• When observing or holding meetings, use rubrics or other documents to support structured observation and reporting. 
• Support specific school events, including collaborating on programming for such events as school opening celebrations, parent teacher conferences and school closing celebrations, as well as community showcases and participation on co-curricular competitions. 
• Through Supervisors, ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly basis, and with particular attention to national examinations.
• Through Supervisors, ensure school strength and support enrollment efforts.
• Through Supervisors, ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations. 
• Through Supervisors, ensure that leadership & development sessions are delivered to schools during the course of the school year, and during induction training for new staff. Supervisors should use the materials and programming developed by the Leadership & Development team. 
• Work with the Leadership & Development team and L&D Manager to provide, facilitate on-going professional development for School leaders through Supervisors. 
• Through Supervisors, support schools through transition of staff, including school leaders and teachers. 
• Supervise budget and optimization, prevent fraud and ensure financial discipline among Supervisors. 
• Guide Supervisors in developing a clear travel plan and workflow for each week. 
• Other duties as assigned 

What You Should Have

• Proven management and leadership experience, leading teams of people to accomplish an objective 
• Proven experience managing field-based teams 
• Experience in mentorship and coaching of youth and adults 
• Management of education based teams a plus 
• Belief in data-driven decision making 
• Relentless focus on achievement for yourself and others 
• Bias towards action 
• Flexible and loves to work in a dynamic environment 
• Collaborative leader with strong relationship building skills 
• Strong interpersonal skills 
• Strong communication skills 
• Undergraduate degree (or its equivalent)

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.

• A networking mastermind – You excel at meeting new people and turning them into advocates.  You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network from prior experience in the country, preferably in the regulatory, education, or business sectors.

• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. 
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

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About the role 

The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates. 

The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision. 

What will you do 

• Provide first point of IT Support contact for all local NewGlobe staff, covering all hardware, software, and associated peripherals 
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment 
• Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel 
• Manage the local area network and internet connection 
• Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches 
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures 
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system 
• Ensure network security through installation of appropriate hardware and software, as well development of IT policies 
• Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required 
• Log all incidents and service requests in NewGlobe’s designated service desk system 
• Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency 
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner 
• Work with colleagues to monitor performance of NewGlobe systems, ensuring that issues are appropriately escalated and resolved 
• Supervise, train, and mentor junior staff members in all of the above 
• Provide technical assistance to project teams and undertake technical project roles when required.
• Manage IT infrastructure improvement projects, including scheduling and budgeting 
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department 
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner 
• Provide at all times a professional, courteous, and rapid response to individual users 

What you should have 

• Excellent technical knowledge of PC hardware 
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting 
• Windows desktop (7/8/X) and Windows Server (at least 2012) experience 
• Routers, switches, and firewall experience 
• Microsoft Office support 
• Active Directory administration 
• TCP/IP 
• Experience working and training on a variety of IT subjects and applications 
• Excellent writing and oral communication skills. 
• Good research skills, including ability to identify and propose solutions to issues/crisis 
• Knowledge of Android technologies, smartphones, LAN and Wifi configurations 
• Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint. 
• Experience with AWS. 
• A Degree from a recognized university with top marks in Computer Science or a related discipline. 
• 5-10 years relevant IT/industry work experience 
• Experience working within a fast-paced environment 
• Relevant Microsoft certification 

You’re also 

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

go to method of application »

About the Role

We are looking for an operationally focused, relentlessly driven star to lead our People Group across the programme. This is a high-impact role for someone who loves challenges. You will be laser focused on motivating and retaining our best staff, and will work to ensure that our service delivery positively impacts all staff. 

The ideal candidate comes from a strong commercial background. You may have retail, operations, or consulting experiences, with a strong track record managing organisations and people in very fast-paced environments. You are energetic, tireless, relentless, and you are comfortable dealing with people of all backgrounds.

What You Will Do

• Ensure top-notch global People service delivery. This means ensuring that all processes that touch employee needs are running smoothly. This includes all aspects of the employee life cycle, including contracting, employee on-boarding, payroll, benefits management, office administration, administration of off-site spaces, employee engagement, staff retention and career progression.
• Execute on a data-driven approach across all People activities. It is your responsibility to ensure you and your team are leveraging all available data to drive decision-making. 
• You will collaborate with other Groups and Departments on programming, including but not limited to Schools, Talent Acquisition, Technology, and Finance.  
• Align company processes and policies with best practices and employment/labour regulations in all countries of operation.
• Execute on performance and talent management initiatives and resource planning.
• Lead all investigations, meetings, and reviews related to any disciplinary issues of gross misconduct or gross negligence, as well as any appeals or grievances. 
• Supervise the Manager, Administration and Manager, People Operations and other People staff as needed to ensure delivery of all People Group programming.

What You Should Have

• Bachelor’s degree in business or other related field with top academic marks; MBA/grad degree a plus.
• Relevant Professional Certification.
• At least eight years experience, including within leadership roles and for rapidly scaling companies - across operational and project managerial capacities.
• Strong analytical and data driven thinker, ideally with previous experience in board commercial and operational areas.
• Self-starter; highly driven individual that will take ownership from the get-go and proactively look for improvement.
• Strong leadership skills and demonstrated ability to work with a very diverse workforce.
• Excellent written and verbal communication skills.
• Excellent organizational, leadership, analytical problem solving and strategic thinking skills
• High integrity with zero tolerance for any unethical business practice.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, NewGlobe works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate –The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.  Every decision you make considers their benefit, experience,
  and value.
• A malleable learner –You believe you can always do better. You welcome constructive criticism and provide it freely to others.  You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.