Operations Manager at Platos Health

Job Description

• We are seeking a passionate individual to join our operations team in Nigeria.
• As the Operations Specialist, you will support the director of operations in coordinating the operational excellence of our company in Nigeria, ensuring we deliver high-quality service efficiently and effectively.
• You will oversee all aspects of our operations, from general operations to clinical services, people, and finance.

Responsibilities

Clinic Coordination

• Coordinate the activities of Platos online clinic to ensure patient satisfaction 
• Support clinicians to monitor outcomes and metrics that matter to patients
• Constantly appraise the care process and drive improvement measures
• Collaborate with the customer success team in designing and delivering high-quality service to clients
• Provide consultative support to customers through their onboarding process
• Guide and support members in choosing plans
• Oversee the operational process of matching members to independent clinicians.

People

• Support management in conducting performance management
• Support recruitment and keep track of company needs for talents
• Provide support to other Platos employees and ensure cultural fit

General Operations

• Support the Director of Operations and delivery to establish and refine the operating system of the business
• Manage inventory levels and ensure adequate stock of necessary supplies.
• Coordinate with vendors to place orders, track deliveries, and resolve any issues related to inventory management.
• Coordinate the process of fulfilling customer’s orders via approved vendors
• Finance: Manage cash flow for Platos Health Nigeria, banking relations, pay salary
• Administration: Ensure smooth operations of Platos Health office in Nigeria

Requirements

• A degree in Business Administration, Operations Management, Healthcare Administration, or any related field.
• 5+ years experience in operations management or similar roles with some experience in the healthcare industry.
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Accountability and collaborative skills with a high degree of ethical standards and integrity.
• Good people management and conflict resolution skills.
• Detail-oriented with a strong focus on quality and accuracy.
• Ability to work effectively in a fast-paced, dynamic environment.
• Fluency in English and a Nigerian language is required.