Jobs at Elvaridah

Job Summary

• The Kitchen Assistant will support the kitchen team with food preparation, portioning, packaging, and maintaining hygiene standards. The ideal candidate must be hardworking, clean, and able to work in a fast-paced kitchen environment.

Key Responsibilities

• Assist in meal preparation—washing, chopping, and prepping ingredients.
• Support cooking of basic dishes under supervision.
• Portion and package meals accurately for delivery.
• Maintain cleanliness of the kitchen, utensils, and work areas.
• Assist with receiving and storing ingredients and supplies.
• Adhere to food hygiene and safety standards at all times.
• Assist the cook/chef with daily kitchen tasks as needed.

Requirements

• Previous experience as a kitchen assistant or similar role.
• Basic cooking and meal-prep skills.
• Good understanding of food hygiene and safety.
• Ability to work quickly and efficiently during peak periods.
• Physically fit and able to stand for long hours.
• Trustworthy, punctual, and committed.

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Job Summary

We are seeking a proactive and customer-centric Customer Service Executive with strong call center experience and proven social media management skills. The ideal candidate will handle inbound and outbound customer calls, manage customer enquiries across digital platforms, resolve complaints, and support the company’s online engagement efforts. This role requires excellent communication skills, quick problem-solving abilities, and the ability to manage customer interactions professionally across multiple channels.

Key Responsibilities

Customer Service (Call Center Duties)

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer enquiries, provide accurate information, and resolve issues promptly.
• Document customer interactions, complaints, and resolutions in the CRM system.
• Follow up on customer concerns to ensure satisfaction and closure.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain service level targets (call handling time, response time, customer satisfaction scores).

Social Media & Digital Communication

• Manage customer enquiries and complaints across social media platforms
• Respond to comments, DMs, and reviews in a timely and professional manner .
• Assist in creating basic content (texts, captions, replies) that align with brand tone.
• Collaborate with the marketing team to ensure consistent communication.

General Duties

• Ensure high levels of customer satisfaction and retention.
• Provide daily or weekly reports on customer service activity.
• Participate in training sessions to improve service delivery.
• Maintain a positive and empathetic attitude toward customers at all times.

Requirements

• Minimum of 2–4 years’ experience in a call center or customer service role.
• Proven experience managing customer queries on social media platforms.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and interpersonal skills.
• Proficiency in CRM systems and social media tools.
• Ability to multitask, prioritize, and work under pressure.
• Strong attention to detail and high level of professionalism.
• Basic content creation skills (captions, responses, simple visuals) are an added advantage.

Preferred Skills

• Experience in customer service for a service-based or product-based company.
• Familiarity with social media tools.
• Ability to work flexible hours, including weekends when required.
• Fast learner with a passion for customer engagement and brand communication.

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About the Role

• We are seeking a Creative Personal Assistant to provide administrative, creative, and brand support to the CEO. This role blends personal assistance with content creation, social media management, and brand coordination.
• The ideal candidate is highly organized, proactive, and creative—capable of managing the CEO’s daily workflow while also contributing to the brand’s digital presence through engaging visual and written content.
• This position requires exceptional attention to detail, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

• Assist in the creation of visual and written content for social media, marketing campaigns.
• Support the design and production of marketing materials including graphics, presentations, and promotional content.
• Support event planning, especially activities for children aged 4–12, by providing creative input, visuals, and logistics assistance.
• Conduct research and gather inspiration to support creative projects.
• Assist in managing and organizing digital assets, ensuring files are properly labeled and stored.
• Help maintain brand consistency across all platforms and materials.
• Support event planning or activations with creative concepts, visuals, and execution.
• Perform administrative tasks as needed to support the creative team.

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field (or relevant experience).
• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or Canva.
• Strong creative thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of professionalism, confidentiality, and discretion
• Ability to work independently and as part of a team.
• Attention to detail and the ability to meet tight deadlines.
• Basic knowledge of social media platforms and digital marketing trends.