Jobs at Rotawn Energy & Logistics Services Ltd

Job Description

• Design travel arrangements and itineraries for important customers and VIP clients.
• Research Booking and issuing of flight tickets.
• Make flight and hotel reservations (local/international) for clients.
• Attending to customer queries, requests, and complaints via different platforms.
• Checking on queues on Amadeus platform.
• Taking travel instructions from Clients.
• Generating Invoices and bills for client.
• Liaising with representatives of company’s affiliates for travel bookings.
• Preparing Weekly reports on receivables and transactions (excel).
• Promoting Holiday and leisure travel packages.
• Make car hire and hotel reservations for clients.
• Following up with existing and new clients.
• Ensure all requests are handled within Service Level Agreements.
• Take up tasks as assigned by Line Manager.

Qualifications

• B.Sc. in Social Sciences.

Experience:

• Minimum of 2 years’ experience working for a travel company.
• Knowledge of the Travel Industry including Regulators, Main competitors in Nigeria, and Main interface systems (Amadeus, GDS, etc.)
• Excellent Leadership with great team working skills.
• Must be proactive and a quick thinker with good analytical skills.
• Must be able to use Microsoft Office packages efficiently.
• Great Interpersonal and communication skills.
• Top-notch marketing skills.

Age:

• Not more than 35 years old.

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Responsibilities
Conduct Market Research:

• Identify market trends, competitor activities, and customer preferences.
• Develop and Execute Marketing Campaigns:
• Create and manage campaigns across various channels.

Create and Manage Content:

• Develop engaging content for blogs, social media, newsletters, and websites.
• Ensure Brand Consistency:
• Maintain brand messaging and visual identity across all platforms.

Manage Digital Marketing Efforts:

• Oversee SEO/SEM, email marketing, and social media strategies.

Plan and Coordinate Events:

• Organize events such as trade shows, product launches, and webinars.
• Generate and Qualify Leads:
• Identify new business opportunities and qualify leads for the sales pipeline.

Build and Maintain Client Relationships:

• Foster relationships with clients and partners, ensuring satisfaction.
• Develop Strategic Growth Plans:
• Create and implement strategies to achieve business growth and sales targets.

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Responsibilities

• Greet and Seat Customers: Welcome guests and guide them to their tables.
• Present Menus and Provide Recommendations: Explain menu items and specials, and offer suggestions based on customer preferences.
• Take Orders: Accurately record customer orders and relay them to the kitchen or bar.
• Serve Food and Beverages: Deliver food and drinks to the table promptly and ensure correct orders.
• Check on Customers: Regularly check in with customers to ensure they are satisfied with their meals and service.
• Handle Payments: Provide the bill, process payments, and return any change.
• Maintain Cleanliness: Keep tables, dining areas, and workstations clean and organized.
• Address Customer Complaints: Resolve any issues or complaints promptly and courteously.
• Assist with Opening/Closing Duties: Help with setting up before service and cleaning up after service.
• Collaborate with Staff: Work effectively with kitchen staff, bartenders, and other waitstaff to ensure a smooth service.