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  • Posted: Jul 30, 2025
    Deadline: Not specified
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  • UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
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    Head Technician

    Job Summary

    • The Head Technician will lead the technical operations of the organization, ensuring all electrical, cooling (AC), and related infrastructure systems are functioning optimally.
    • The role requires a hands-on leader with strong technical knowledge in both electrical systems and HVAC (Heating, Ventilation, and Air Conditioning), capable of supervising technicians, conducting preventive maintenance, and responding to technical issues across the company’s offices and facilities.

    Key Responsibilities

    • Supervise and coordinate all technical maintenance activities involving ACs, power systems, and electrical installations.
    • Oversee the routine servicing, installation, and repair of all types of air conditioning units and electrical components within the company’s facilities.
    • Diagnose faults, perform preventive maintenance, and troubleshoot HVAC and electrical systems.
    • Manage a team of in-house technicians and external service providers for electrical and mechanical support.
    • Ensure prompt resolution of technical faults and ensure minimum downtime of critical equipment.
    • Maintain records of repairs, services, and schedules for all electrical and AC assets.
    • Develop and implement standard operating procedures for equipment maintenance and technical safety protocols.

    Qualifications

    • Interested candidates should possess an HND / Bachelor's Degree with 7 - 10 years work experience.

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    Financial Analyst

    Job Objectives

    • To ensure that UP settlement account is always adequately funded to accommodate merchant and stakeholders settlement daily.
    • Ensure rendition of monthly Income Reports.

    Duties And Responsibilities

    • Daily monitoring of Scheme Receivables - Amount due to UP as licensed Acquirer for both domestic and International transactions (Visa, MasterCard, Amex, CUP and Payattitude).
    • Daily monitoring of amount due to UP from co-acquirers.
    • Daily acquirer obligation to merchants.
    • Monitoring and reporting of daily balances into receivables account for settlement from MasterCard Naira.
    • Monitoring and reporting daily balances into receivables account for settlement from Visa Naira.
    • Monitoring and reporting daily balances into receivables account for settlement from various scheme for Dollar transactions.
    • Monitor and report accuracy of debits into the settlement account in favour of merchants, PTSP, PTO, domestic switches and PTSA.
    • Monitor and report accuracy of debits into the settlement account in favour ATM settlement.
    • Revenue Assurance: Recover PTSP and TO Income (Receivable) from Other Settlement Agents- (e.g ISW & Zenith Bank).
    • Review of MSC charged to merchants and clients.
    • Recomputation and Assurance of UP's transactional based revenues (PTSP, PTO, Switch, Processing Fee, Acquirer and Acquirer Margin) and other fees charged by UP and collected daily.
    • Management Accounts: To ensure that Management obtains timely and consistently relevant financial information for decision making and planning purposes.
    • Rendition of Income Reports to stakeholders in agreed format.
    • Daily Income Analysis Report.
    • GL Schedules: To ensure that errors are detected and corrected promptly for specific GL accounts.
    • Accounting correctly in the GL for all schemes (local and international); Fees deductions prior to the Scheme Net Settlement.
    • Rendition of Receivable reports.
    • Fund recoveries of all single settlement and 2UP disputed merchant transactions.
    • Accounting correctly in the GL for all Verve transactions scheme receivables.
    • Preparation of disbursement schedule for social welfare scheme.
    • Accounting correctly in the GL for revenue earned by UP for all social investment activities’ carried out.
    • Accounting correctly in the GL for all payment of scheme receivables.
    • Accounting correctly in the GL for UP as merchant receivables (PayArena) and daily tracker of sales against inventory.
    • Accounting correctly in the GL for amount due to other PTSPs and PTO (different from UP).
    • Treasury Function.

    Key Performance Indicators

    • 99% accuracy in settlement.
    • Timeliness of Reports.
    • 100% Documentation

    Job Requirements

    • Education:First degree in Accounting or any numerate subject.
    • Professional membership of ICAN/CIMA/ACCA or similar recognized professional accounting bodies - added advantage.
    • Experience: 3 - 6 years post NYSC.

    Knowledge Knowledge:

    • Good Microsoft Excel skills.
    • Presentation skills.

    Skill / Competencies:

    • Computer skills (Microsoft package).
    • Good interpersonal skills.
    • Attention to details.
    • Critical reasoning and analytical abilities.
    • Good writing and oral communication & presentation skills

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    Head, Administration

    Job Objectives

    • The Administration Manager is responsible for managing the daily administrative functions of the company and to carry out general services functions in a timely and accurate manner.

    Duities and Responsibilities

    • Develop and implement administrative procedures and policies to enhance organizational efficiency and productivity.
    • Oversee and manage the daily operations of the administrative team, including supervising administrative staff, delegating tasks, and providing guidance and support.
    • Facility management, lease management, and sourcing of new facilities.
    • Protocol and Logistics Management
    • Oversee office supply inventory and procurement, ensuring adequate stock levels while minimizing waste. Manage procurement functions company-wide.
    • Manage office facilities and equipment, ensuring proper functioning and addressing any issues promptly.
    • Coordinate office maintenance and repairs, including liaising with vendors and service providers.
    • Coordinate travel arrangements.
    • Serve as a point of contact for internal and external stakeholders, addressing inquiries and resolving issues in a timely manner.

    Requirements

    • Interested candidates should possess a B.Sc Degree with 15 - 20 years work experience.

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    Head, Financial Analysis

    Job Objectives

    • To ensure accurate and timely recording of all financial transactions in line with company policies, rules and guidelines as well as regulatory standards.
    • To ensure that management reports are produced accurately and timely
    • To produce such reports as may be requested by management for the purpose of decision making
    • To supervise designated staff.

    Duties and Responsibilities

    • Daily monitoring of Scheme Receivables - Amount due to UP as licensed Acquirer for both domestic and International transactions (Visa, Mastercard, Amex, CUP and Payattitude).
    • Daily monitoring of amount due to UP from co-acquirers.
    • Daily monitoring of acquirer obligation to merchants.
    • Monitoring and reporting of daily balances into receivables account for settlement from Mastercard Naira.
    • Monitoring and reporting daily balances into receivables account for settlement from Visa Naira.
    • Monitoring and reporting daily balances into receivables account for settlement from various scheme for Dollar transactions.
    • Monitor and report accuracy of debits into the settlement account in favour of merchants, PTSP, PTO, domestic switches and PTSA.
    • Monitor and report accuracy of debits into the settlement account in favour ATM settlement.
    • Revenue Assurance: Recover PTSP and TO Income (Receivable) from Other Settlement Agents (e.g. ISW & Zenith Bank)
    • Review of MSC charged to merchants and clients.
    • Recomputation and Assurance of UP's transactional based revenues (PTSP, PTO, Switch, Processing Fee, Acquirer and Acquirer Margin) and other fees charged by UP and collected daily.
    • Monthly invoicing to Banks and Customers.
    • Receivable collection through Settlement via NIBSS. To ensure timely execution of contractual agreement via NIBSS as they fall due.
    • Ensure that Management obtains timely and consistently relevant financial information for decision making and planning purposes.
    • Rendition of monthly Income Reports to stakeholders in agreed format.
    • Daily Income Analysis Report.
    • GL Schedules: Ensure that GLs are reviewed and proofed, while errors are detected and corrected promptly.
    • GL Data Capture of Receivables: Ensure that all debtors are fully recognised in the book and properly accounted for in the GL.
    • Ensure accounting correctly in the GL for all schemes (local and international); Fees deductions prior to the Scheme Net Settlement.
    • Rendition of Receivable reports.
    • Fund recoveries of all single settlement and 2UP disputed merchant transactions.
    • Accounting correctly in the GL for all Verve transactions scheme receivables.
    • Accounting correctly in the GL for all Project incomes, annual invoices and amortised transactions.
    • Preparation of disbursement schedule for social welfare scheme.
    • Accounting correctly in the GL for revenue earned by UP for all social investment activities carried out.
    • Accounting correctly in the GL for all payment of scheme receivables.
    • Accounting correctly in the GL for UP as merchant receivables (Payarena) and daily tracker of sales against inventory.
    • Delegated tasks: Performing any other tasks as may be assigned from time to time.

    Key Performance Indicators

    • 100% accuracy and integrity of GL data and financial information.
    • Timeliness of Reports
    • 100% documentation.

    Requirements

    • Education: First Degree in Accounting or any numerate subject.
    • Professional membership of ICAN/CIMA/ACCA or similar recognized professional accounting bodies.
    • Experience: 7 years and above post NYSC.

    Knowledge:

    • Excellent knowledge of cost and financial accounting principles, practices and procedures.
    • Knowledge of International Financial Reporting Standards
    • Knowledge of supervisory practices and principles.
    • Knowledge of Card Payment industry.

    Skill / Competencies:

    • Demonstrate ability to cope with pressure and meet deadlines.
    • High degree of accuracy.
    • Deductive reasoning abilities and eye for details.
    • Strong interpersonal and communication skills
    • Advanced Excel user.

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    Head, Financial Reconciliation

    Job Objectives

    • To ensure that all qualified transactions from all channels are settled completely and accurately.
    • To ensure that all bank accounts are reconciled accurately and timely
    • To ensure accurate & timely recording of all financial transactions in line with company policies, rules and guidelines as well as regulatory standards.
    • To ensure that management reports are produced accurately and timely
    • To produce such reports as may be requested by management for the purpose of decision making
    • To supervise designated staff.

    Duties & Responsibilities

    • Daily Transaction Completeness Check ensuring that all financial transactions qualified for settlement are settled completely
    • Daily monitoring of entries in bank accounts for quick and early resolution
    • Daily Validation Check to provide assurance that all settled scheme-bounded transactions were sent to relevant schemes for all acquirers.
    • Collection Accounts reconciliation (NIS, FRSC collections etc.)
    • Monthly reconciliation of all Domiciliary Bank Accounts; ensuring that all Domiciliary Bank account balances are reconciled to the GL each month
    • Monthly Local Bank Account Reconciliation, ensuring that all local Bank account balances are reconciled to the GL each month
    • Daily Agents' Accounts Monitoring and Reporting
    • PayAttitude Global Ltd Accounting functions (Receivables, Payments, Asset Management etc.)
    • NIP and Payarena daily reconciliation
    • Responsibility for bank correspondences: managing and opening bank accounts
    • Stakeholders’ Amount validation: to provide assurance that settled transaction amounts agree with what ought to be settled.
    • Liaising and working with external auditors/tax auditors
    • Short-Term Investment Management: Investment income computation and tracking and other treasury activities.
    • Monitoring and Reporting Liquidity Position, funding of operations and investment of excess funds.
    • Payrolls, staff pension and loans repayment administration the
    • Tax management for PayAttitude Global Ltd: Ensuring that Tax obligations (VAT, WHT & PAYE etc.) are met within the period specified by the relevant tax laws, filling of annual returns and payment of company income Tax, preparation and submission of PAYE annual returns
    • GL reviews and proofing for assigned accounts
    • Fixed Asset Calculation Proofing/Reconciliation
    • Preparation of Management Accounts
    • Staff supervision
    • Delegated tasks: Performing any other tasks as may be assigned from time to time.

    KPI

    • 100% accuracy and integrity of GL data and financial information.
    • Timeliness of Reports
    • 100% documentation

    Requirements
    Education Qualification:

    • First Degree in Accounting or any numerate subject.
    • Professional membership of ICAN/CIMA/ACCA or similar recognized professional accounting bodies.

    Experience:

    • Have a minimum of 7 years post-NYSC cognate experience.

    Key Competencies Requirements
    Knowledge:

    • Excellent knowledge of cost and financial accounting principles, practices and procedures.
    • Working knowledge of International Financial Reporting Standards
    • Knowledge of supervisory practices and principles.
    • Knowledge of Card Payment industry.

    Skill / Competencies:

    • Demonstrate ability to cope with pressure and meet deadlines.
    • High degree of accuracy.
    • Deductive reasoning abilities and eye for details.
    • Strong interpersonal and communication skills
    • Advanced Excel user.

    go to method of application »

    Head, Financial Audit

    Job Objectives

    • Computation of Scheme (Payattitude, VISA, MasterCard, UP, and American Express) Income - Acquiring, Switching and Processing Income
    • Obtain assurance on accuracy of all transaction based fees and income and income from services rendered.
    • Confirm accuracy, adequacy, and completeness and prompt settlement of Merchant(s) in line with terms of engagement.
    • Plans financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; determining audit scope and objectives; drafting audit programs.
    • Assesses compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation.
    • Assesses risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues.
    • Communicates audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports.
    • Supports external auditors by providing information required.
    • Provides financial control information by collecting, analyzing, and summarizing data and trends.
    • Deliver training/knowledge transfer sessions to meet departmental cross training needs
    • Ensure chargebacks and disputes are resolved in line with existing rules, and appropriate approvals are obtained for all transaction reversals.

    Duities and Responsibilities

    • To ensure the integrity and accuracy of bank reconciliations.
    • Independent reconciliations of revenue accounts to determine accurate and correct account General Ledger Positions.
    • Shall conduct periodic data analysis on Web, ATM, POS and Mobile income streams and reconciliation to the general ledger and the production of audit reports in line with approved audit Plan.
    • Detailed periodic review of Agency services, banking, Settlement and collection transactions.
    • To conduct detailed investigation as may be required from time to time.
    • To Conducts Financial Audit and Other Audit Reviews such as ; o Stock take exercise/Inventory management review and reporting, Staff allowances and advances review and audit, Fixed asset tagging and verification, Consumable consumption management, prepayments, Accounts Payables, PayAttitude stock management & Operations review, Spot checks on company’s cash and fixed assets, attendance at User Acceptance testing for projects /products and the management of asset bidding process for item disposal.
    • Proffer workable value added solutions for management consideration.
    • Effectively discuss audit issues and develop business focused controls recommendations to strengthen control lapses and weaknesses.
    • Conduct investigation assignments from time to time.
    • Perform Adhoc task/assignments and departmental administrative duties as assigned from time to time.
    • Independent Review and computation of company’s income on dispute management systems.
    • Independent Review and computation of company’s income on all ongoing and completed projects implementation
    • Independent Review and computation of company’s income on Personalization and fulfillment activities for partner banks and merchants
    • Independent review of merchant onboarding process and fraud analytics platform in line with Global Accepted Standards on AML/CTF as well as International card schemes.

    Required KPI:

    • 100% achievement and timely submission of audit reports.
    • Timely completion of all financial audit assignments within agreed KPI timeline
    • Timely submission of reports for Management comments and approval.
    • Timely conduct of departmental training within a given appraisal period.
    • Timely conduct of investigation assignments for Management decision making

    Job Requirements
    Education:

    • University: First Degree in Accounting/ Business Administration.

    Certifications:

    • Certification in Accounting (ACCA, ACA) is mandatory Others: CISA (Certified Information System Audit) would be an added advantage.
    • Experience: Understanding of the key technical concepts in Financial Audits. Minimum of 7 years and above audit working experience in Financial Auditing.

    Key Competency Requirements
    Knowledge:

    • Financial Auditing & Accounting knowledge
    • Fundamentals of E-payment Settlement process and cycle.
    • Payment Card concepts and techniques.
    • Clear understanding of Payment Card industry standards and Regulation.

    Skill / Competencies:

    • Strong interpersonal skills and Deductive reasoning abilities.
    • Good analytical and financial reporting skills.
    • Financial Diagnosis, Analyzing Information , Research Skills, Reporting Research Results, Verbal Communication, Integrity and Trust, Attention to Detail and Objectivity.

    go to method of application »

    Audit Specialist

    Job Objectives

    • Plans financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; determining audit scope and objectives; drafting audit programs.
    • Assesses compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation.
    • Assesses risks and internal controls by identifying areas of non-compliance; evaluating manual and automated financial processes; identifying process weaknesses and inefficiencies and operational issues. • Verifies assets and liabilities by comparing and analyzing items to supporting documentation.
    • Completes audit work papers and memoranda by documenting audit tests and findings.
    • Communicates audit progress and findings by providing information in status meetings; highlighting unresolved issues; reviewing working papers; preparing final audit reports.
    • Supports external auditors by providing information required.
    • Provides financial control information by collecting, analyzing, and summarizing data and trends.
    • Deliver training/knowledge transfer sessions to meet departmental cross training Needs.

    Duties and Responsibilities

    • Conducts Financial Audit and Other Audit Reviews such as ; Stock take exercise/Inventory management review and reporting, Staff allowances and advances review and audit, Fixed asset tagging and verification, Consumable consumption management, prepayments, Accounts Payables, PayAttitude stock management & Operations review, Spot checks on company’s cash and fixed assets, attendance at User Acceptance testing for projects /products and the management of asset bidding process for item disposal.
    • Proffer workable value added solutions for management consideration.
    • Effectively discuss audit issues and develop business focused controls recommendations to strengthen control lapses and weaknesses.
    • Conduct investigation assignments from time to time.
    • Perform Adhoc task/assignments and departmental administrative duties as assigned from time to time.

    Key Performance Indicators

    • 100% achievement and timely submission of audit reports.
    • Timely completion of all financial audit assignments within agreed KPI timeline
    • Timely submission of reports for Management comments and approval.
    • Timely conduct of departmental training within a given appraisal period.
    • Timely conduct of investigation assignments for Management decision making
    • Education University: First degree(s) in Accounting. Others: Associate Chartered Accountant (ACA) ie ICAN Professional Certification, Certified Information system Auditor (CISA) would be an added advantage.

    Key Competency Requirements

    • Experience: Understanding of the key technical concepts in Financial & IT Audits.
    • Minimum of 3-6 years of audit working experience in Financial Auditing.
    • Knowledge - Financial Auditing & Accounting knowledge
    • Fundamentals of E-payment Settlement process and cycle.
    • Payment Card concepts and techniques.
    • Clear understanding of Payment Card industry standards and regulations.

    Skill / Competencies:

    • Strong interpersonal skills and Deductive reasoning abilities.
    • Good analytical and financial reporting skills.
    • Financial Diagnosis, Analyzing Information, Research Skills, Reporting Research Results, Verbal Communication, Integrity and Trust, Attention to Detail and Objectivity.

    go to method of application »

    Head, Brand Management and Strategy

    Job Summary

    • The Head, Brand Management is responsible for developing, managing, and protecting the brand identity of the fintech company.
    • This role ensures brand consistency across all customer touchpoints and oversees the strategic positioning, storytelling, and visual identity of the brand.
    • The ideal candidate shouldbe deeply experienced in branding, communications, and customer insight, with the ability to translate business goals into compelling brand experiences that drive growth and customer loyalty.

    Key Responsibilities

    • Develop and execute the overall brand strategy, including brand architecture, positioning, messaging, and tone of voice.
    • Lead the development of brand campaigns to drive awareness, engagement, and customer trust in the company’s products and services.
    • Ensure consistent brand expression across all marketing channels, digital platforms, product interfaces, advertising materials, and internal communications.
    • Oversee the creation and maintenance of brand guidelines and visual identity systems.
    • Conduct regular brand audits and track brand performance metrics (e.g., awareness, sentiment, Net Promoter Score).
    • Collaborate with digital marketing, product, corporate communications, and customer experience teams to ensure alignment with brand vision.

    Qualifications and Requirements

    • Bachelor’s Degree in Marketing, Mass Communication, Business, or related fields
    • 7 – 10 years of experience in Brand Management, preferably in Fintech, Tech, Telecommunications, or consumer-focused industries.

    go to method of application »

    Head, Digital Marketing

    Job Summary

    • The Head, Digital Marketing will lead and execute the fintech company’s digital marketing strategy across all online platforms.
    • The ideal candidate will drive customer acquisition, engagement, retention, and brand awareness through performance-driven campaigns, content marketing, SEO/SEM, social media, email marketing, and paid advertising.
    • This role requires both strategic thinking and hands-on execution to grow the brand and user base in a competitive financial technology space.

    Key Responsibilities

    • Develop and execute a comprehensive digital marketing strategy to support brand visibility, lead generation, and user growth.
    • Manage performance marketing campaigns (Google Ads, Meta, LinkedIn, etc.) with a focus on ROI and CAC optimization.
    • Oversee content strategy including blogs, product pages, video content, newsletters, and website UX.
    • Optimize SEO/SEM strategy to drive organic traffic and improve search engine rankings.
    • Lead the company’s social media strategy and ensure consistent brand messaging across platforms.
    • Leverage marketing automation tools for customer onboarding, segmentation, and retention campaigns.
    • Stay up-to-date with the latest trends, technologies, and algorithm changes in the digital landscape.
    • Oversee the digital marketing budget and ensure efficient allocation across channels.

    Qualifications and Requirements

    • Bachelor’s Degree in Marketing, Communications, Business, or a related field. Master’s Degree is a plus.
    • 7 - 10 years of progressive experience in digital marketing, with at least 3 years in a leadership role.
    • Proven experience managing digital campaigns in a B2C or B2B fintech or tech-driven environment.
    • Strong expertise in tools such as Google Ads, Facebook Ads Manager, Google Analytics, SEO tools (SEMRush, Ahrefs), and CRM systems.

    go to method of application »

    Head, Financial Institutions

    Job Summary

    • Proper management of customers is necessary to ensure new businesses are won and existing businesses are maintained and grown.
    • Responsible for growing team revenues along defined income lines.
    • Develop and implement marketing and sales plans for the department.
    • Establish, develop, and manage relationships with clients.
    • Establish, develop, and manage relationships with vendors.
    • Supervisory responsibility for effective communication of activities and reports to internal and external targets
    • Participate actively in the resolution of escalated conflicts with clients (both internal and external).
    • Complete ad hoc or planned projects, research works, and other initiatives as directed by senior management from time to time.
    • Contribute to the development of the group’s business and relationship management strategies.
    • Prepare and track budget performance for the department.
    • Ensure adequate staffing for the department.
    • Actively contribute to the development of the team through the sharing of information, coaching, and support.
    • Generate periodic dashboard reports for senior management.

    Responsibilities

    • Grow assigned clients market share on all our processing platforms.
    • Grow income from sale of all products and services offered to clients within the Financial Insitution space.
    • Provide Executive Reports.
    • Client relationship management.
    • Initiate and/or mid-wife new businesss related scheme projects or initiatives.
    • Supervise ROs duties to ensure productivity.

    Key Performance Indicator

    • Generate project income from all projects marketed and implemented within defined KPI period.
    • Generate income from sale of all products and services offered to clients within the Financial Insitution space.
    • Grow assigned clients market share on all our processing platforms.

    Requirements
    Education:

    • First Degree or its equivalent in any course.
    • Others: Professional Qualifications – MBA or Professional Qualifications – added advantage.
    • Experience: Minimum of 7 years working experience in Marketing or Sales function in reputable organization(s).

    Knowledge:

    • Advance Card/e-Payment industry knowledge/experience.
    • Key Accounts/Relationship Management.
    • Good knowledge of business/commercial law.
    • Product Development & Positioning Strategies.
    • Pricing Strategies/Techniques.
    • Good knowledge of Consumer Behaviour.
    • Financial literacy.
    • Brand Management & Communication.
    • Problem Solving skills/abilities.
    • Good written and oral communication & presentation skills.

    Skill/Competencies:

    • Strong interpersonal skills.
    • Critical reasoning and analytical abilities.
    • Leadership and People management skills.
    • Business Acumen.
    • Office Administration.

    go to method of application »

    Business Relationship Officer

    Job Summary

    • Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
    • To provide assistance to team members

    Responsibilities

    • Manage relationship with clients to grow the existing business.
    • Collation of tasks from internal and external Call Notes/Meetings.
    • Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.
    • Ensure resolution of clients’ complaints/requests within agreed SLA.
    • Ensuring that no receivable stays beyond 30 days with client.
    • Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting.
    • Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).
    • Follow up to get sign offs on PRFs, RFIs and PDDs internally.
    • Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items.
    • Delivery of birthday and Yuletide Gifts to clients.

    KPI

    • Increasing Market share with clients based on agreed KPIs.
    • Updating and follow up on deliverables to clients within agreed timelines/SLAs.
    • Prompt attendance to/closure of clients’ requests.
    • Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
    • Follow up with client(s) to ensure receivables are settled within 30 days.
    • Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.
    • Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

    Requirements

    • Education: BSc Degree (2:1 or 2:2) or HND (Upper Credit) in any course.
    • Others: Professional Qualifications – added advantage.
    • Experience: 4-6 years as a business relationship officer.

    Knowledge:

    •  Marketing and or sales experience/knowledge 
    • Prior experience in the financial industry is an added advantage.
    • Good knowledge and practice of relationship/key account management
    • Card/Payment industry knowledge-added advantage.

    Skill / Competencies:

    • Computer skills (Microsoft Word, Excel and PowerPoint - mandatory)
    • Good interpersonal skills.
    • Critical reasoning and analytical abilities
    • Good writing and oral communication & presentation skills
    • Ability to work with minimal supervision
    • Good problem-solving skills
    • Ability to work under pressure.

    Method of Application

    Interested and qualified candidates should send their CV to: mercy.joseph@up-ng.com using the Job Title as the subject of the email.

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