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  • Posted: Jul 30, 2025
    Deadline: Not specified
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  • UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
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    Business Relationship Officer

    Job Summary

    • Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
    • To provide assistance to team members

    Responsibilities

    • Manage relationship with clients to grow the existing business.
    • Collation of tasks from internal and external Call Notes/Meetings.
    • Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.
    • Ensure resolution of clients’ complaints/requests within agreed SLA.
    • Ensuring that no receivable stays beyond 30 days with client.
    • Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting.
    • Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).
    • Follow up to get sign offs on PRFs, RFIs and PDDs internally.
    • Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items.
    • Delivery of birthday and Yuletide Gifts to clients.

    KPI

    • Increasing Market share with clients based on agreed KPIs.
    • Updating and follow up on deliverables to clients within agreed timelines/SLAs.
    • Prompt attendance to/closure of clients’ requests.
    • Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
    • Follow up with client(s) to ensure receivables are settled within 30 days.
    • Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.
    • Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

    Requirements

    • Education: BSc Degree (2:1 or 2:2) or HND (Upper Credit) in any course.
    • Others: Professional Qualifications – added advantage.
    • Experience: 4-6 years as a business relationship officer.

    Knowledge:

    •  Marketing and or sales experience/knowledge 
    • Prior experience in the financial industry is an added advantage.
    • Good knowledge and practice of relationship/key account management
    • Card/Payment industry knowledge-added advantage.

    Skill / Competencies:

    • Computer skills (Microsoft Word, Excel and PowerPoint - mandatory)
    • Good interpersonal skills.
    • Critical reasoning and analytical abilities
    • Good writing and oral communication & presentation skills
    • Ability to work with minimal supervision
    • Good problem-solving skills
    • Ability to work under pressure.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: mercy.joseph@up-ng.com using the Job Title as the subject of the email.

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