Business Relationship Officer at Unified Payment Services Limited

Job Summary

• Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
• To provide assistance to team members

Responsibilities

• Manage relationship with clients to grow the existing business.
• Collation of tasks from internal and external Call Notes/Meetings.
• Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.
• Ensure resolution of clients’ complaints/requests within agreed SLA.
• Ensuring that no receivable stays beyond 30 days with client.
• Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting.
• Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).
• Follow up to get sign offs on PRFs, RFIs and PDDs internally.
• Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items.
• Delivery of birthday and Yuletide Gifts to clients.

KPI

• Increasing Market share with clients based on agreed KPIs.
• Updating and follow up on deliverables to clients within agreed timelines/SLAs.
• Prompt attendance to/closure of clients’ requests.
• Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
• Follow up with client(s) to ensure receivables are settled within 30 days.
• Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.
• Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

Requirements

• Education: BSc Degree (2:1 or 2:2) or HND (Upper Credit) in any course.
• Others: Professional Qualifications – added advantage.
• Experience: 4-6 years as a business relationship officer.

Knowledge:

•  Marketing and or sales experience/knowledge 
• Prior experience in the financial industry is an added advantage.
• Good knowledge and practice of relationship/key account management
• Card/Payment industry knowledge-added advantage.

Skill / Competencies:

• Computer skills (Microsoft Word, Excel and PowerPoint - mandatory)
• Good interpersonal skills.
• Critical reasoning and analytical abilities
• Good writing and oral communication & presentation skills
• Ability to work with minimal supervision
• Good problem-solving skills
• Ability to work under pressure.