Jobs at The AHI Residence Limited

Key Responsibilities

• Accept reservations, changes and cancellations
• Check-in guests in an efficient and friendly manner.
• Check-out guests at end of stay. Ascertain guest satisfaction
• Ensures guest settles bill through POS, credit card or cash transaction.
• Utilize a variety of software systems to check guests in and out, run daily reports
• Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism
• Work closely with Housekeeper to ensure smooth handling of guest luggage, deliveries
• Work harmoniously and professionally with co-workers and supervisors.

Qualifications & Requirements

• Graduate of Social Sciences / Arts
• 2+ years experience as a Front Office Executive in a reputable 3-star hotel
• Excellent communication skills
• Excellent customer relations skills
• Excellent knowledge of Microsoft Word, Excel and Powerpoint
• Versatility in use of Hotel Management Software

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Job Description

• Deliver excellent customer service at all times
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
• Maintain highest standards of cleanliness in all customer and back-of-house areas
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Ensure uniform and personal appearance is clean and professional at all times
• Adhere strictly to all company safety and security policies and procedures
• Report any security or maintenance issues immediately to Manager

Qualification

• Ordinary National Diploma in any related discipline.

Experience:

• 1-3 years.

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Location: Yaba, Lagos

Duties and Responsibilities

• Picking up and delivery of in-house guest laundry.
• Operate and monitor washing and drying laundry machines, including adding chemicals, cleaning lint traps.
• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.
• Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.
• Fold cleaned articles into designated size, either by hand or using folding machine.
• Maintain accurate records of items laundered.
• Count and verify all items collected as per laundry price lists / laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet.
• Check all items for damage or stains and take appropriate action to rectify these issues.
• Report immediately to the Supervisor any valuable items like cash, jewelry, credit cards etc. found in guests cloth pockets.
• Process the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.
• Sort employee uniforms for appropriate action like washing, dry cleaning, pressing or send for repairing to the hotel's tailor.
• Report any technical problems, damages or deficiencies to the Supervisor

Requirements

• Ability to operate Laundry machines and apply appropriate cleaning chemicals.
• Eye for detail.
• Ability to work under pressure.

Education:

• WASC / SSCE / NECO or equivalent preferred.

Experience:

• 1 to 2 years of experience in a Hotel Laundry Unit
• Experience working with Laundry Machines (Washers & Dryers).

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Key Responsibilities

• Prepare delicious meals for our guests
• Train, supervise and coordinate activities of other kitchen / restaurant staff
• Manage kitchen staff and delegate tasks related to meal preparation, cooking and delivering food to diners in a timely fashion
• Develop recipes and determine how to present the food
• Plan menus and ensure uniform serving sizes and consistent quality of meals
• Inspect supplies, equipment, and work areas for cleanliness and functionality
• Monitor food stock, order food and supplies as required and ensure value for money is received
• Monitor sanitation practices and follow kitchen safety standards
• Manage relationships with suppliers and resolve issues with vendors promptly
• Check freshness of food and ingredients

Qualifications & Requirements

• 2+ years experience as a Cook in a full-service restaurant
• Excellent knowledge of culinary, baking and pastry techniques
• Excellent knowledge of proper food handling and sanitation standards
• Must be computer literate.