Jobs at TA Connect

Job Description:

The IT Analyst is responsible for the maintenance of the IT infrastructure through regular upkeep, security checks, and upgrades to maintain optimal systems and network performance. He/She will also be responsible for troubleshooting IT issues as they arise and advise the Specialist, Human Resources & Operations, on how new technologies can be used to improve and implement activities. He/She will provide IT support the state teams. He/She will also ensure adherence to TAConnects’ policies and donor regulations in the states.

Principal Duties and Responsibilities (Essential Functions):

Hardware & Software Support

• Identify software and hardware issues, escalate them, and work to ensure resolution.
• Setup devices (Laptop, phones) and access control for new staff.
• Set up projectors, printers, photocopiers, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
• Install software applications (Antimalware, Office tools, Adobe, printer etc.) for new staff.
• Ensure that visitors (including staff from other locations), and consultants have the necessary IT support to enable them to carry out their official assignments during their visits.
• Perform quarterly preventative maintenance, including checking users’ OneDrive to ensure it’s being used and syncing.
• Prioritize and schedule problems, escalate problems (when required) for further resolution.
• Provide remote support to staff in various state offices.
• Prioritize and manage multiple helpdesk cases and respond to user requests for service, troubleshoot problems and help develop basic solutions.
• Assist in database management and administration
• Maintain open communication and positive working relationships with staff and service providers
• Coordinate the roll out of new applications and information technology technical procedures

Asset Management

• Perform IT hardware and Software Inventory and update these inventories where necessary.
• Communicate to project personnel the proper use of IT system and provide training as required
• Ensure accurate asset management at the office(s) by maintenance an accurate and up to date asset register and inventory tracking system, in close collaboration with the Compliance Specialist.
• Ensure all assets (IT and office equipment) is correctly used.
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment.

Network Management

• Identifying and escalating network outages to supervisor and/or the Service provider where necessary.
• Manage the administration of Azure cloud-based server.
• Identify and escalate network device connection issues e.g. printers, scanners, for resolution.
• Assist in implementing network administration (Users and Groups, Rights Assignment, Active Directory (AD) Maintenance, Microsoft SharePoint and Dynamic AX, etc.).
• Monitor systems and network performances.
• Perform all other tasks assigned by the Specialist, Human Resources; Operations and TAConnect Leadership

Job Qualifications

• Education: Computer Science, Information Technology or BEng. Computer Engineering, or related field. Professional certifications such as CCNA, Network +, and MCSE. (Other professional certifications and Masters) are an added advantage.
• Experience: Minimum of 4 years of work experience, 2 of which must be in IT operations in a medium to large development, projects and/or organizations.
• Experience working for an NGO, company, or donor implementer in Nigeria is preferred.
• Proficiency in Office Suite Application Administration, network systems and application administration.
• Good knowledge of networking technologies and diverse specification of printer support
• Proficiency in troubleshooting and resolving hardware and software problems and in research/application and understanding technical documentation.
• Knowledge of Microsoft Windows PC’s, Operating Systems, Servers, Printers & Mobile devices.
• Ability to learn quickly and adapt to changing technology.
• Strong problem-solving skills and good written and spoken communication skills in English, and any other local languages.

Supervision

The IT Analyst will report directly to the Specialist, Human Resources, and Operations.

go to method of application »

Position Holder is Accountable For:

• Conceptualizing, building, and strengthening key partnerships and collaborations to support the vision and mission of Laerdal in Nigeria.
• Ensuring that Laerdal is perceived as:
  • A valuable partner in Nigeria among our priority programs and partners
  • Global leader in innovations in Maternal Newborn Health
  • Global leader in simulation
• Being an active, knowledgeable, and supportive partner.
• Ensuring that Laerdal activities and partnership in Nigeria are focused on areas where we have highest impact with quality roll out and implementation.
• Engaging in strategic market and partnership development.

Responsibilities:

• Strategic Partnership Development:
  • Lead on shaping the strategic direction for Laerdals work in Nigeria
  • Represent Laerdal in maternal, newborn, and reproductive health and simulation sectors, and network with partners, including the Federal Ministry of Health and development agencies.
  • Foster relationships to position Laerdal as a leader in simulation-based education and digital healthcare solutions.
• Program Implementation and Advocacy
  • Support partners in the quality rollout of the Safer Births Bundle of Care (SBBC), Basic Emergency Care, and the Helping Mothers and Babies Survive training programs.
  • Ensure results and key insights from key partners is communicated to partners, stakeholder,s and the team in Norway. This includes supporting the capture and dissemination of user success stories.
• Healthcare Education and Simulation Development:
  • Guide partners in the integration and best practices for simulation and skills labs for healthcare providers and pre-clinical education.
• Assist institutions in expanding their simulation and skills training programs.
• Laerdal Profiling and Market Expansion:
• Support the development of marketing materials for the Nigeria market to promote Laerdal Global Health’s products and solutions
• Product Development, User Feedback, and Policies:
• Collaborate with product development teams to provide insights on unmet needs and prototype testing.
• Stay informed about global health policies and local guidelines relevant to Laerdal’s focus.

Qualifications:

• Master's Degree in Medicine, Nursing, Public Health or Business.
• Minimum 5 years experience in health program management, partnership development, or related fields.
• Strong understanding of maternal, newborn, and reproductive health issues, including the make-up of the Nigerian health system. Demonstrated network within this field and experience implementing MNH programming strongly preferred.
• Excellent communication and networking skills.
• Strong written and verbal communication abilities in English.
• Ability to work collaboratively in diverse teams and environments.
• Experience working within pre-service and simulation-based education is a plus.
• Ability and interest to travel nationally within Nigeria and internationally.
• Experience with personnel management and strategy development are benefits.