IT Analyst at TA Connect

Job Description:

The IT Analyst is responsible for the maintenance of the IT infrastructure through regular upkeep, security checks, and upgrades to maintain optimal systems and network performance. He/She will also be responsible for troubleshooting IT issues as they arise and advise the Specialist, Human Resources & Operations, on how new technologies can be used to improve and implement activities. He/She will provide IT support the state teams. He/She will also ensure adherence to TAConnects’ policies and donor regulations in the states.

Principal Duties and Responsibilities (Essential Functions):

Hardware & Software Support

• Identify software and hardware issues, escalate them, and work to ensure resolution.
• Setup devices (Laptop, phones) and access control for new staff.
• Set up projectors, printers, photocopiers, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
• Install software applications (Antimalware, Office tools, Adobe, printer etc.) for new staff.
• Ensure that visitors (including staff from other locations), and consultants have the necessary IT support to enable them to carry out their official assignments during their visits.
• Perform quarterly preventative maintenance, including checking users’ OneDrive to ensure it’s being used and syncing.
• Prioritize and schedule problems, escalate problems (when required) for further resolution.
• Provide remote support to staff in various state offices.
• Prioritize and manage multiple helpdesk cases and respond to user requests for service, troubleshoot problems and help develop basic solutions.
• Assist in database management and administration
• Maintain open communication and positive working relationships with staff and service providers
• Coordinate the roll out of new applications and information technology technical procedures

Asset Management

• Perform IT hardware and Software Inventory and update these inventories where necessary.
• Communicate to project personnel the proper use of IT system and provide training as required
• Ensure accurate asset management at the office(s) by maintenance an accurate and up to date asset register and inventory tracking system, in close collaboration with the Compliance Specialist.
• Ensure all assets (IT and office equipment) is correctly used.
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment.

Network Management

• Identifying and escalating network outages to supervisor and/or the Service provider where necessary.
• Manage the administration of Azure cloud-based server.
• Identify and escalate network device connection issues e.g. printers, scanners, for resolution.
• Assist in implementing network administration (Users and Groups, Rights Assignment, Active Directory (AD) Maintenance, Microsoft SharePoint and Dynamic AX, etc.).
• Monitor systems and network performances.
• Perform all other tasks assigned by the Specialist, Human Resources; Operations and TAConnect Leadership

Job Qualifications

• Education: Computer Science, Information Technology or BEng. Computer Engineering, or related field. Professional certifications such as CCNA, Network +, and MCSE. (Other professional certifications and Masters) are an added advantage.
• Experience: Minimum of 4 years of work experience, 2 of which must be in IT operations in a medium to large development, projects and/or organizations.
• Experience working for an NGO, company, or donor implementer in Nigeria is preferred.
• Proficiency in Office Suite Application Administration, network systems and application administration.
• Good knowledge of networking technologies and diverse specification of printer support
• Proficiency in troubleshooting and resolving hardware and software problems and in research/application and understanding technical documentation.
• Knowledge of Microsoft Windows PC’s, Operating Systems, Servers, Printers & Mobile devices.
• Ability to learn quickly and adapt to changing technology.
• Strong problem-solving skills and good written and spoken communication skills in English, and any other local languages.

Supervision

The IT Analyst will report directly to the Specialist, Human Resources, and Operations.