Jobs at Smart Partners

Job Summary

• The HVAC Technician is responsible for installing, inspecting, maintaining, troubleshooting, and repairing heating, ventilation, air conditioning, and refrigeration systems to ensure optimal functionality, safety, and energy efficiency.
• The role requires prompt response to maintenance requests, preventive servicing, and adherence to operational and safety standards.

Key Responsibilities

• Install, maintain, and repair HVAC systems including air conditioners, chillers, ventilation systems, and refrigeration units.
• Conduct routine preventive maintenance and inspections on HVAC equipment.
• Diagnose mechanical and electrical faults and carry out corrective repairs promptly.
• Monitor system performance to ensure efficiency and compliance with safety standards.
• Replace defective components such as compressors, motors, thermostats, filters, and wiring.
• Maintain accurate maintenance logs, service reports, and inventory records.
• Respond to emergency breakdowns and minimize operational downtime.
• Ensure proper handling of tools, equipment, and refrigerants in line with HSE regulations.
• Coordinate with vendors or contractors for major repairs and servicing when necessary.

Requirements

• Degree / HND qualification in Mechanical/Electrical Engineering or HVAC Technology. with 3–5 years’ experience in HVAC installation and maintenance.
• Good knowledge of HVAC systems, electrical controls, and refrigeration principles.
• Ability to read technical manuals, wiring diagrams, and blueprints.
• Strong troubleshooting and problem-solving skills.
• Good communication and teamwork abilities.

Competencies:

• Technical expertise in HVAC systems
• Attention to detail
• Preventive maintenance orientation
• Time management and responsiveness
• Safety consciousness

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Role Overview

• The Client Experience Officer plays a pivotal role in shaping the firm's first impressions and ensuring seamless internal logistics.
• This multifaceted position blends high-end corporate hospitality with operational administration.
• The successful candidate will be the primary ambassador at the front desk, overseeing the firm’s fleet and driving personnel, and will provide critical, high-level back-up support to the Executive Assistant (EA) to the Managing Partner when required.
• This role requires a highly organised, emotionally intelligent, and polished professional who can seamlessly pivot between welcoming blue-chip clients, coordinating vehicle logistics, troubleshooting fleet maintenance issues, and managing executive correspondence.

Key Responsibilities
Front Desk & Client Experience Management:

• Serve as the first point of contact for all clients, external counsel, and visitors, ensuring a world-class, professional reception experience.
• Manage the reception area and executive waiting rooms, ensuring they strictly adhere to the firm’s standards of cleanliness and aesthetics.
• Handle all incoming calls, general correspondence, and inquiries with tact, routing them to the appropriate practice groups or personnel.
• Coordinate the scheduling, setup, and turnaround of meeting rooms, ensuring refreshments and IT/presentation tools are prepared ahead of client meetings.

Fleet & Logistics Coordination:

• Directly supervise the firm’s pool of drivers, managing their daily schedules, assignments, and adherence to the firm’s code of conduct.
• Oversee the maintenance, licensing, and servicing schedules for all firm vehicles to ensure the fleet is safe, clean, and fully operational at all times.
• Act as the first line of mechanical quality control: utilise a practical understanding of cars to troubleshoot basic vehicle faults, assess repair needs, and verify the quality of work done by external mechanics before signing off.
• Manage vehicle logs, fuel allowances, and dispatch requests for the movement of personnel and sensitive legal documents.
• Address any logistical bottlenecks promptly, ensuring no disruptions to legal operations or court appearances.

Executive Support (Senior Partner’s Office):

• Serve as the designated backup to the Executive Assistant to the Senior Partner during periods of absence, leave, or high workload.
• Manage complex executive calendars, schedule high-level meetings, and coordinate travel arrangements for the Senior Partner when providing coverage.
• Handle highly sensitive and confidential communications, prioritising discretion and professionalism.
• Assist in preparing board papers, meeting minutes, or strategic documentation as directed by the Senior Partner's office.

Qualifications & Experience

• Education: A Bachelor’s Degree in Business administration, Mass Communication, Hospitality Management, or a related discipline.
• Experience: 3–5 years of proven experience in a corporate front desk, administrative, or operations role, preferably within a law firm, professional services, or premium hospitality environment.
• Logistics & Automotive Knowledge: Demonstrable experience coordinating drivers or managing a corporate fleet. Must possess a solid understanding of basic car mechanics and the ability to diagnose common vehicle issues.
• Executive Support: Prior experience supporting C-level executives or Senior Partners is highly advantageous.

Competencies & Personal Attributes:

• Impeccable Presentation: Maintains a highly professional appearance and demeanor in strict adherence to the firm's dress code.
• Exceptional Communication: Articulate with excellent written and verbal communication skills.
• Organizational Agility: Ability to multitask effectively, balancing the demands of the front desk with logistical coordination and executive support.
• Mechanical Aptitude: Comfortable lifting the hood, identifying basic engine components, and communicating effectively with auto-repair workshops to prevent inflated repair billing.
• Discretion & Confidentiality: Proven ability to handle sensitive information—both from clients and the Senior Partner’s office—with absolute discretion.
• Proactive Problem Solving: "Brings solutions, not just problems," especially when handling logistical disruptions or vehicle breakdowns.
• Technological Proficiency: Comfortable with Microsoft Office Suite, calendar management, and standard practice management or HR/admin software.

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Job Summary

• Outsourcing and Operations Lead manages outsourcing/client relationships and lead operational execution across multiple service areas.
• This role involves supervising admin and janitorial staff, coordinating field operations, managing vendor contracts, developing client proposals, and ensuring seamless service delivery in cleaning, sales of cleaning consumables, fumigation, and facility management.
• Balancing strategic oversight with hands-on management of people, processes, and clients.

Key Responsibilities
Outsourcing/Client Service & Relationship Management:

• Serve as the primary liaison between the company and its clients.
• Develop and maintain strong relationships with clients and outsourced staff to ensure satisfaction and client retention.
• Handle client onboarding, service requests, issue resolution, and performance reviews.
• Send tailored proposals, quotations, and service agreements to clients based on requirements.
• Conduct regular check-ins, service updates, and client review meetings.

Operations & Field Management:

• Manage recruitment and deployment of janitors across client sites.
• Coordinate contingency cleaning activities and ensure cleaning consumable are adequately supplied to clients’ locations when and where necessary on monthly basis.
• Handles sales and client acquisition for cleaning consumables and other services.
• Oversee fumigation and pest control management, ensuring compliance with standards and schedules.
• Conduct routine custodian service inspections and detailed location inspections; document findings and recommend improvements.
• Track service-level performance and respond quickly to issues or client escalations.
• Send monthly report to all the clients on janitorial activities/observations

Vendor & Procurement Management:

• Manage procurement of cleaning and pest control consumables and ensure adequate stock levels.
• Evaluate vendor performance and maintain up-to-date service agreements.
• Oversee inventory management, stock issuance, and reporting.

Administrative & Financial Oversight:

• Supervise administrative staff and cleaning operatives, ensuring clarity of roles and productivity.
• Oversee invoicing and collaborate with Finance on accurate and timely payroll for custodians.
• Monitor budget allocation for consumables, equipment, and personnel logistics.
• Prepare and submit comprehensive operational and client service reports monthly.

Qualifications

• Bachelor’s degree in Business Administration, Facility Management, Operations, or a related field.
• Minimum 4–6 years of relevant experience in operations, client service, or facility management.
• Proven experience in managing field teams, proposals, procurement, and client accounts.

Key Skills & Competencies:

• Strong leadership and people management abilities.
• Excellent written and verbal communication skills.
• Solid understanding of facility management, cleaning, and pest control procedures.
• Highly organized with strong problem-solving and decision-making skills.
• Proficient in Microsoft Office Suite especially excel, and operations software.
• Experience with budgeting, invoicing, and inventory control.
• Strong client service orientation and conflict resolution skills.

Other Attributes:

• Field experience in janitorial or environmental services.
• Ability to multitask and manage several locations or projects simultaneously.
• Attention to detail and commitment to service excellence.
• Strong interpersonal and vendor negotiation skills.

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Job Summary

• The General Manager is responsible for the overall performance and profitability of the retail store.
• This role drives sales growth, ensures operational excellence, leads and develops store teams, and delivers a superior customer experience while maintaining full compliance with company policies and standards.

Key Responsibilities
Sales & Revenue Management:

• Own and deliver store revenue targets, margin, and profitability (P&L accountability).
• Develop and execute sales strategies, promotions, and in-store activations to drive footfall and conversion.
• Monitor KPIs and implement corrective actions.
• Analyze sales trends and customer insights to optimize product mix and pricing.

Store Operations & Inventory Control:

• Oversee daily store operations to ensure efficiency, cleanliness, and brand standards.
• Manage inventory planning, stock levels, replenishment, and shrinkage control.
• Ensure accurate stock counts, audits, and loss prevention measures.
• Coordinate with supply chain and vendors to ensure product availability.

Customer Experience & Brand Standards:

• Ensure consistent delivery of excellent customer service across all touch points.
• Handle escalated customer complaints and resolve issues promptly.
• Maintain visual merchandising standards in line with brand guidelines.
• Drive customer loyalty initiatives and repeat business.

People Management & Leadership:

• Recruit, train, and manage store staff, including supervisors and sales associates.
• Set clear performance goals and conduct regular appraisals.
• Drive employee engagement, discipline, and productivity.
• Create a high-performance culture aligned with company values.

Financial & Administrative Oversight:

• Manage store budgets, expenses, and cost control measures.
• Ensure accurate cash handling, banking, and reconciliation processes.
• Prepare and present periodic performance reports to management.
• Ensure compliance with statutory, health & safety, and company policies.

Compliance & Risk Management:

• Enforce adherence to internal controls, SOPs, and regulatory requirements.
• Monitor security procedures to prevent theft, fraud, and operational risks.
• Ensure workplace safety standards are maintained.

Key Performance Indicators (KPIs)

• Revenue growth and target achievement
• Gross margin and cost control
• Inventory turnover and shrinkage rate
• Customer satisfaction scores / complaints resolution
• Staff productivity and retention
• Store audit and compliance scores

Requirements

• Master’s Degree in Business Administration, Retail Management, or related field.
• 7–10years’ retail experience, with at least 3–5 years in a leadership role.
• Strong commercial acumen with proven P&L management experience.
• Excellent leadership, communication, and decision-making skills.
• Proficiency in retail systems/POS and basic financial analysis.
• High level of integrity, accountability, and results orientation.

Core Competencies:

• Strategic thinking and execution
• Sales and negotiation skills
• Operational excellence
• People leadership and coaching
• Customer-centric mindset
• Problem-solving and decision-making.

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Role Overview

• We are seeking high-performing Direct Sales Agents (DSAs) to drive business acquisition and revenue growth across key commercial and government-linked sectors. This role is field-based and results-driven, suited for individuals with strong relationship management skills and a proven ability to close institutional and enterprise-level deals.
• Successful candidates will be responsible for identifying opportunities, converting leads, and maintaining long-term client relationships within the hospitality, retail, entertainment, energy, and public-sector ecosystems.

Key Responsibilities

• Identify, prospect, and acquire new business clients within Hotels, Supermarkets, Entertainment hubs, Petrol Stations, Hospitality businesses, and Government-linked enterprises.
• Conduct direct field sales, presentations, and negotiations with decision-makers and key stakeholders.
• Build and manage a strong pipeline of qualified leads across assigned territories.
• Close sales deals and ensure timely onboarding of new clients.
• Maintain strong post-sales relationships to drive repeat business and referrals.
• Meet and exceed monthly and quarterly sales targets.
• Provide regular market intelligence, competitor insights, and sales activity reports.
• Represent the organization professionally and uphold brand standards at all times.