Jobs at Shema Holdings Limited

Key Responsibilities

• Monitor stock levels on the shelves and take note of what needs replacing
• Where there are gaps or empty spaces on the shelves, make requisitions to the Inventory department for more stock
• Arrange and restack items on the shelves to ensure the store is tidy and items are displayed in the right way.
• Ensure items are accurately tagged with the current prices
• Monitor the expiration dates of goods and take appropriate action in line with instructions from the Manager or supervisor.
• Move goods with the earliest expiry dates forward and goods with much later expiry dates at the back.
• Assist customers with their shopping and attend to any enquiries in a polite and professional manner
• Greet and welcome all customers and store visitors in a professional manner
• Ensure that the fridges and freezers are switched on at the right temperature
• Assist customers at the point of checkout, to bag their purchases and/or help them carry some items.
• Be alert at all times and be knowledgeable on the health and safety measures
• Work with the Inventory team in counting, carrying and arranging stock.
• Be knowledgeable about products and the store to direct customers on the location of items, price, use, and care of goods available in the store with the aim of encouraging the customers to make a purchase.
• Any other duties as may be assigned.

Requirement

• Candidates should possess an OND qualification with 1 - 2 years work experience.

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Responsibilities

• Manage transactions with customers using cash registers
• Oversee cashiers, shelf attendants, porters, cleaners and security staff
• Keep and monitor records of sales and employee performances
• Scan goods, weigh goods and ensure prices are accurate
• Collect and record customer's cash payments
• Record information about customer purchases in the ERP inventory system by scanning or manually entering the item information into the system.
• Taking a tally of the till when required during a shift and producing transaction reports
• Balancing the till at the end of the day and maintaining an accurate cash register
• Asking customers about their shopping experience for exceptional customer service.
• Accurately using specific till technology such as registers, ERP systems, scanners, weight scales, credit/debit card terminals
• Accurately issue receipts to customers after each sale, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store and maintain all customer service standards as prescribed by the Employer and customarily applicable to your role
• Manage objections and handle customer enquiries, queries, comments and complaints
• Training new staff members and schedule shifts
• Maintain clean and tidy checkout areas
• Work with the management team to implement measures to avoid stock damages, pilferages, theft and wastage.
• Investigate market trends and offer products that would appeal more to customers
• Monitor shelf stock and product displays and the general appearance of the store
• Track transactions on balance sheets and report any discrepancies
• Bag items, box or gift-wrap packages etc as required by the customer and the Employer
• Handle merchandise returns and exchanges
• Any other duties as may be assigned.