Jobs at Ruhe Global Resources (RGR)

Job Summary

• We are seeking to employ Finance, HR and Business Operations Manager (Admin, Accounting, Finance, and Human Resources) in our reputable organisation
• This is a versatile role that combines financial management, human resource administration, and business process optimization.
• This position oversees our company financial records, ensures compliance with accounting standards, manages employee relations and recruitment, and improves overall business processes to enhance efficiency and productivity.

Job Purpose

• To work with the managing director to evaluate, analyse, create, implement, overseeing and managing a wide range of administrative, accounting, Finance, Business operation, Facilities management and human resources functions at Ruhe Global Resources
• To ensure the smooth running of our offices on a day-to-day basis and manage a team of Teachers, Conversion officers, administrators, customer service Business development & administrative or support staff.
• To successfully establish new business, partnerships opportunities while strengthening existing ones.
• To Assist in coordinating operations & marketing activities; to consistently drive traffic to the RGR offices in the region; generate and follow up with MOU partners and ensure consistent flow & conversion of; be involved in supporting digital campaigns and effectively increase brand awareness.
• Ensure all staff Achieve set monthly revenue, recruitment and registration target.
• Responsible for ensuring daily registration & Conversion target in the branch is met.
• this role acts as a bridge between the financial health of the organization, staff performance and the well-being of its workforce, ensuring that both are thriving.

Job Description

• Recruiting, hiring, onboarding, and managing employees, along with developing HR policies and maintaining employee relations.
• Overseeing payroll and benefits and ensuring compliance with labour laws.
• Managing financial budgets and accounting processes and ensuring financial compliance with external auditors. - Analysing financial data for trends and implementing process improvements in daily operations.
• Developing business strategies, monitoring performance metrics, and mentoring team members to foster a positive work environment.
• Engaging in recruitment activities, such as attending exhibitions and conducting seminars, to attract potential applicants. - Ensuring staff is well-trained, equipped to represent RGR, and achieve client conversion targets.
• Building relationships with vendors and maintaining communication with partner institutions. - Contributing to RGR's marketing strategy and promoting courses to prospective students.
• Implementing marketing campaigns and managing follow-ups with institutions in Nigeria. Overall, the role encompasses a blend of human resources, financial oversight, marketing, and strategic development to ensure organisational success.

Responsibilities
Human Resources Management:

• Recruitment and Onboarding: Managing the entire hiring process, from job postings and candidate sourcing to interviewing and onboarding new hires.
• Training and Development: Identifying training needs, developing and delivering training programs, and managing employee development plans.
• Performance Management: Implementing and managing performance appraisal systems, providing feedback to employees, and addressing performance issues.
• Compensation and Benefits: Providing advice on pay negotiations, redundancy, and employment law.
• Managing salary structures, benefits packages, and ensuring fair and competitive compensation.
• Payroll: Ensuring employees are paid correctly and on time, including managing pensions and benefits.
• Compensation: Providing advice on pay negotiations, redundancy, and employment law.
• Benefits Administration: Managing employee benefits programs, such as health insurance and retirement plans.
• Employee Relations: Addressing employee concerns, mediating conflicts, and fostering a positive and productive work environment.
• Compliance: Ensuring the organization complies with all relevant employment laws and regulations.
• Ensuring company policies and procedures comply with employment law and regulations.
• Legal Advice: Advising line managers and employees on employment law and company policies.
• Training Programs: Planning and implementing staff training and development activities.
• Record Keeping: Maintaining confidential employee records, including personal information, attendance, and performance evaluations.
• HR Policy Development: Developing company HR policies and procedures.
• Communication: Communicating HR policies and procedures to employees.
• Collaboration: Collaborating with management to develop strategies for employee retention and engagement.
• Policy Development and Implementation: Developing and implementing HR policies and procedures that align with company goals and best practices.
• Strategic HR Planning: Contributing to the development and execution of HR strategies that support the organization's overall business objectives.
• Employee Engagement: Developing and implementing strategies to increase employee engagement, satisfaction, and retention.

Finance and accounting management:

• To oversees a company's financial operations, ensuring compliance, accuracy, and efficiency.
• To manage day-to-day financial tasks, prepare reports and budgets, and provide financial insights to support strategic decision-making
• Day-to-day financial operations: This includes managing payroll, invoicing, cash flow, and other transactions.
• Financial planning Analysis and reporting: Developing budgets, forecasts, Prepare and analyze financial statements reports, and budgets and ensuring accuracy and adherence to legal and industry standards
• Compliance and risk management: Ensuring adherence to accounting standards, financial regulations, and minimizing financial risk.
• Team management and Leadership: Supervising staff, managing their performance, providing guidance and ensuring proper training.
• Financial analysis and insights: Analysing financial data to identify trends, areas for improvement, and provide insights to senior management.
• Process improvement: Identifying and implementing process improvements to enhance financial efficiency.
• Accounting Operations:Oversee and manage the accounting department, ensuring efficient and compliant operations.
• Budgeting & Forecasting:Develop and manage budgets and forecasts, analyzing variances and making recommendations.
• Cash Flow Management:Manage cash flow, identify trends, and forecast requirements.
• Internal Controls:Implement and maintain effective internal controls to safeguard assets and financial information.
• Audits:Manage and coordinate audits, ensuring accurate and timely completion of audits.
• Stakeholder Communication:Communicate financial information to internal and external stakeholders, including management, investors, and regulators.
• External relations: Liaising partners, company lawyers, banks, and other external parties.

Administration & Office Management:

• Office Operations: Managing office supplies and ordering new stock of stationery and furnitureas needed.
• Administrative Support: Providing clerical and administrative assistance to staff and management, including handling correspondence, preparing documents, and managing schedules.
• Office Management: Overseeing day-to-day office operations, maintaining office supplies, and ensuring a clean and organized workspace.
• Ensuring a welcoming and professional office environment.
• Overseeing office equipment and facilities, including maintenance and repairs.
• Communication: Answering phone calls, managing emails, and directing inquiries to the appropriate personnel.
• Meeting and Event Coordination: Scheduling meetings, taking minutes, arranging conferences, and supporting the organization, Organising company events or conferences and execution of company events.
• Arranging travel accommodations and event logistics.
• Data Management: Performing data entry, maintaining databases, and preparing reports.
• Financial Management: Managing the office budget and expense by Assisting with expense tracking, invoice reconciliation, and budget management.
• Project Management: Assisting with project planning, coordination, and task execution.
• Implementing and maintaining office procedures and policies.
• Processing invoices and managing vendor relationships.
• Customer and Visitor Support: Dealing with correspondence, complaints and queries and Providing general assistance to customers and clients.
• Organising meetings and managing databases of partners
• Supervising and monitoring the work of all staff
• Liaising with staff, suppliers and clients for effective operation
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Ensuring that health and safety policies are up to date
• Organising and attending meetings with senior management
• Preparing reports, presentations, and other documents.
• Maintaining filing systems and records.

Facilities Management:

• Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
• Ensuring that basic facilities, such as water and heating, are well-maintained
• Managing budgets and ensuring cost-effectiveness
• Allocating and managing space between buildings
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Advising businesses on increasing energy efficiency and cost-effectiveness
• Overseeing building projects, renovations or refurbishments
• Helping businesses to relocate to new offices and to make decisions about leasing
• Drafting reports and making written recommendations

Marketing:

• Compiling and distributing financial and statistical information such as budget spreadsheets
• Analysing questionnaires
• Writing reports, company brochures and similar documents
• Organising and hosting presentations and customer visits
• Organise & Initiate promotional activities
• Visiting customers/external agencies
• Organise market research.

Business Development:

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Core Working Relationships

• Customer Service officer, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.
• The post holder will be Reporting to the Regional manager /Managing Director and work closely with all staff; this position will focus on Admin, Accounting, Finance, and Human Resources and support recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Educational Qualification and Experience

• Graduate Degree in Accounting, Finance, Business Administration or Human Resources or a related – essential, Postgraduate degree (MBA) will be an added advantage.
• Experience: 3 years proven experience in HR, finance, and business operations management.
• Knowledge: Strong understanding of HR practices, financial principles, and business operations.
• Skills: Excellent communication, interpersonal, and leadership skills.
• Other: Analytical skills, problem-solving abilities, and the ability to manage multiple tasks simultaneously.
• Direct experience in a similar role with
• Considerable experience in a customer facing role – essential.
• You'll need a blend of HR-specific skills, strong administrative abilities, and financial acumen.
• Experience in HR administration, knowledge of payroll and benefits, and proficiency in accounting software are key.
• Good communication, organizational, and problem-solving skills are also essential.

Desirable Skills and experience:

• Significant experience related to the international Higher Education sector or Travel/ Tour.
• Knowledge of international educational qualifications and their Nigeria equivalencies
• Knowledge of marketing for international Higher Education sector within Nigeria
• Knowledge and experience of visa counselling for visa applicants
• Knowledge of international higher education and experience of working in international education – desirable
• Experience working in the Education marketplace
• Knowledge of the study-overseas market

Key Skills:
Reliability and discretion: you will often learn of confidential matters:

• Adaptability
• Communication, negotiation and relationship-building skills
• Organisational skills
• HR, Admin accounting and IT skills
• Problem solving skills
• Initiative
• Leadership and the ability to ‘make things happen’
• Budgeting skills
• Attention to detail.

Essential Skills and Experience:

• Evidence of working within a target-driven environment
• Experience in an administrative role, Human Resources and Accounting position
• Knowledge of software packages
• Good interpersonal and time management skills.
• Meeting and Encouraging company Goals and Professionalism
• Experience and ability in providing market intelligence in order to guide recruitment and retention activities
• Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Market Knowledge, Presentation Skills, High & Sustainable Energy Level
• Experience of report -writing and statistical analysis
• Excellent customer service skills, experience working within a customer -facing role
• Takes initiatives and works independently/within a team when required
• Highly organised, can manage a number of different tasks simultaneously
• Can work under pressure when required
• Excellent communication skills, can build positive relationships with people of a variety of different ages and levels of authority
• Can influence and persuade at all levels
• Culturally sensitive and committed to equal opportunities. Committed to RGR’s values of equality and diversity.
• Ability and willingness to travel within Nigeria and outside Nigeria.
• Excellent customer service and employee support skills Excellent written and Verbal communication skills
• Evidence of success in building and maintaining relationships leading to increased organisation performance
• Able to work under pressure to meet deadlines.
• Sound organisational, planning & time management skills.
• Highly motivated self-starter with a high level of energy and motivation.
• Able to work on own initiative and as part of a team.

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Summary

• We invite motivated individuals to apply for our graduate Trainee program, which includes opportunities for recent graduates and those completing their NYSC (National Youth Service Corps).

Job Description

• As a Graduate trainee, you will play a crucial role in supporting various initiatives within the organization or community to support structured program aimed at developing your operations, administration, managerial and leadership skills across various departments within the organization.
• This position is designed for recent graduates who are recent graduates and currently serving their NYSC, and it offers unique opportunities to develop skills, participate in community projects, and gain practical experience in your field of study.
• You will gain hands-on experience, participate in training workshops, and work closely with senior management to understand the operations and strategic goals of the company.
• This position is ideal for individuals who are looking to kick-start their careers operations and are eager to learn in a fast-paced environment.

Key Responsibilities

• Participate in a comprehensive training program designed to provide exposure to different business functions, including operations, marketing, finance, and human resources.
• Assist in the development and implementation of projects aimed at improving operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams to gather data, analyze performance metrics, and support decision-making processes.
• Engage in problem-solving and strategic planning exercises to develop strong analytical thinking and innovation skills.
• Monitor and report on the progress of various projects to senior management, providing insights and recommendations for improvement.
• Attend workshops and training sessions to enhance your skills in leadership, communication, and project management.
• Establish and maintain effective working relationships with team members and stakeholders at all levels.

You will work in various areas of our operations, including-

• Community Service and campaigns: Engage in campaign projects t This may involve organizing workshops, educational campaigns, and educational programs.
• Teaching and Mentorship: Assist in teaching subjects related to your expertise, providing mentorship and guidance to clients.
• Administrative Support: Assist in administrative functions within the assigned organization, including data entry, documentation, and support for various departments as needed.
• Project Implementation: Participate in the planning and execution of projects aimed at enhancing community engagement and fostering development.
• Training,marketing and Capacity Building: Conduct training sessions or workshops on our product knowledge to community members or fellow corps members.
• Reporting and Feedback: Document and report on project outcomes, community needs, and other activities, providing insights for continuous improvement.
• Collaboration Work alongside other NYSC members, community leaders, and stakeholders to achieve program objectives and maximize impact.

Requirements
Qualifications:

• Bachelor’s Degree in Business Administration, Management, or a related field (recent graduates are encouraged to apply).
• Completion of NYSC or currently serving.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work well both independently and in a team-oriented environment.
• High level of motivation and eagerness to learn.
• Proficiency in MS Office Suite and familiarity with data analysis tools is a plus.

Benefits

• Competitive salary of 100,000 NGN and performance-based incentives.
• Comprehensive training and mentoring programs.
• Opportunities for career advancement within the organization.
• Exposure to diverse business functions and hands-on experience.
• A supportive and inclusive work culture.

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Job Purpose

• We are looking for Seasoned and competent Student Recruitment & Admission Conversions officers to play a crucial role in shaping our recruitment efforts by ensuring the meticulous management of the recruitment admissions process for prospective students.
• To work with the Managing director, Regional Manager and other employees to evaluate and successfully establish new business opportunities and maintain existing once on all platforms while strengthening existing ones.
• The Student Recruitment & Conversions Admissions Processing Officer at our international student recruitment teams plays a vital role in shaping the dreams of students eager to embark on their study abroad adventures by facilitating the recruitment and admissions process for students aspiring to study abroad.
• This dynamic position involves Working closely with a diverse array of universities and colleges in various countries, this position focuses on ensuring that prospective students receive the necessary support and information throughout their application journey.
• In this role, you will expertly manage the admissions processing workflow, providing expert guidance by guiding students through the often complex and daunting application journey. With a keen understanding of the requirements and nuances of different institutions, you will provide invaluable advice, helping students navigate challenges and seize opportunities.
• Additionally, you will implement innovative conversion strategies designed to inspire and empower students, ensuring a smooth and successful transition to their chosen educational destinations and paving the way for their bright futures.
• This position involves not only processing students’ applications in an efficient and accurate manner but also providing vital support to recruitment and admissions teams to enhance the overall student application experience.
• As part of this role, you will be instrumental in driving acceptance rates and engaging with applicants to guide them through their educational journey.
• To participate in coordinating marketing activities online via all social media platforms and the RGR website; consistently.
• Drive traffic online to the RGR offices in the region; generate and follow up with MOU partners and ensure consistent flow of students from such partners; be fully involved in digital campaigns and effectively increase brand awareness face to face and Online.
• Achieve set monthly revenue and registration target.
• Responsible for ensuring monthly registration target in the branch is met.

Job Description

• Welcoming prospective clients and attending to their needs
• Manage Inquiries:Respond promptly and accurately to all inquiries via phone, email, and other channels, ensuring a positive and helpful customer experience.
• Engage with Prospective Students & Clients:Actively participate in recruitment events (open days, school visits, etc.) and online platforms to interact with potential applicants and provide information about programs, courses, and campus life
• Support Application Process:Assist applicants with the application process, including providing guidance, resolving issues, and ensuring timely processing of applications.
• Track and Report:Monitor key recruitment metrics, track conversion rates, and provide data-driven insights to inform recruitment strategies.
• Collaborate with Teams:Work closely with admissions, marketing, and other relevant departments to coordinate recruitment efforts and ensure a seamless experience for applicants.
• Promote the Institution:Effectively communicate the institution's strengths, values, and unique selling points to prospective students and stakeholders.
• Deliver Excellent Customer Service:Maintain a high standard of customer service at all times, ensuring that all interactions with applicants are positive and efficient.
• Stay Informed:Keep abreast of industry trends, best practices, and relevant legislation to ensure effective recruitment and compliance.
• Keep abreast of industry trends, best practices, and relevant legislation to ensure effective recruitment and compliance.
• Respond to client enquiries, Process and evaluate thier applications for partner colleges, according to admission rules and Check applicant paperwork and qualifications for legitimacy and correctness.
• Guide prospective international students on admissions, scholarships, and deadlines.
• Communicate via phone, email, and in-person to address inquiries.
• Stay updated on admission criteria changes.
• Maintain application data and monitor statuses.
• Analyze trends to improve recruitment strategies.
• Organize and participate in recruitment events to attract international students.
• Enhance agency visibility through outreach efforts.
• Regulatory Compliance:Stay informed about student visa regulations and guide applicants.
• Assist in preparing visa documentation.
• Operate RGR's student recruitment and conversion strategy within the Recruitment and Conversion team.
• Represent RGR at external recruitment events with in-depth knowledge of partner school programs, gained through study and collaboration.
• Provide accurate information and guidance to potential students about RGR’s offerings and the benefits of studying abroad.
• Deliver compelling presentations to agents, schools, and prospective students showcasing RGR and partner programs.
• Plan and execute on-campus recruitment events, including attending open days and graduations in partnership with schools and universities.
• Evaluate the effectiveness of recruitment activities to ensure targeted efforts and maximize return on investment.
• Implement conversion strategies to optimize recruitment and enrollment of new students. - Manage prospective student inquiries with timely follow-ups and relevant actions.
• Serve as the main point of contact for queries from the RGR website and social media, along with recruitment events.
• Execute applicant conversion tactics, including online engagement, telephone outreach, and face-to-face activities.
• Collaborate with the Marketing team to create high-quality content that enhances conversion efforts across various channels.
• Coordinate recruitment activities with the RGR student recruitment teams for cohesive delivery.
• Assist the Marketing team in developing marketing materials, including student-generated content, to ensure high-quality communication.
• To monitor the office assistants and cleaners to ensure that the toilets and office environment are clean.
• Any other related task that may be assigned

Responsibilities
Customer Service:

• Welcoming prospective clients and attending to their needs
• Attend to all enquiries from clients and partners in a professional manner
• Lead the customer service team.
• Respond to and escalate the problems of the customer promptly
• Assist customers via Face to Face, emails and over both over the phone and on social media platforms.
• Listen to the customer queries patiently to resolve issues
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction
• Update/maintain social media log on a nightly basis
• Check to ensure that appropriate changes were made to resolve customers' problems
• Ability to retain product knowledge and help educate the customer
• Have in depth and accurate information on RGR products and services
• Registration of clients and monitoring the number of registered applicants per day/month
• To maintain a high degree of accurate and current product knowledge.
• To organize the arrangement of the counselling room for school visits and to ensure that local facilities are presented to a satisfactory level.
• To provide the Branch Manager with a monthly report on all activities
• Follow-up on students from all sources
• To attend to walk-in and telephone enquirers on a daily basis
• Handling of petty cash and recording expenses on the spread sheet
• Ensure that current brochures, posters, attendance sheets for school visits and all RGRs forms are up-to-date, available and in the right place always.
• Attend to delegates’ needs during school visits
• Handling branch inventory
• Ensuring that the Front office is always kept neat
• Sorting out mails or parcels received
• Posting of all RGRs documents to required offices

Conversion and Enrollment:

• Be responsible for all assigned students Conversion Activities: actively engage with prospective students or customers, answering questions, addressing concerns, and providing information to encourage them to enroll or make a purchase
• Ensure effective and timely Communication & Relationship Building: build rapport with individuals, understanding their needs and motivations to tailor their approach for successful conversion.
• Efficient Targeted Outreach by working students and or customers, ensuring that recruitment efforts are effective.
• Data Tracking & Reporting: monitor conversion rates, identify areas for improvement, and report on key performance indicators (KPIs).
• Coordination with Teams: collaborate with admissions, marketing, and other relevant teams to ensure a smooth and coordinated enrollment process.

Student Recruitment:

• As part of the Recruitment and Conversion team, operationalize RGR student recruitment and conversion strategy.
• Be the lead representative for RGR at external student recruitment events, equipped with an in-depth knowledge of the partner school programs, developed through self study and close working with schools and departments.
• Meet with and provide accurate information and guidance to potential students in order that they are clear on RGR’s products, University course and application process and understand the advantages of studying abroad using RGR.
• Deliver high quality presentations to multiple audiences, including agents, schools and prospective students, showcasing RGR ,its products and its it partner school Programs.
• Where relevant, plan and deliver on-campus recruitment events for students and NYSC enrollees including attending open Days and graduation in liaison with the School and University teams.
• Evaluate return on investment for recruitment activities in order that activities are most targeted and effective.
• As part of the Recruitment and Conversion team, deploy conversion activities to maximize the recruitment and enrollment of new students.
• With the Recruitment and team managers, manage and process prospective student enquiries, ensuring timely follow up with appropriate action.
• Be a primary contact for monitoring and answering queries originating from RGR website and social media accounts, as well as from recruitment events.
• Deliver applicant conversion tactics, including online activity for offer holders (such as virtual chats and webinars), telephone campaigns and face-to-face activities.
• With the wider Marketing team, develop high quality content, including social media and websites, designed to maximize conversion from key audiences.
• Work with the RGR student recruitment teams to ensure coordinated delivery of appropriate recruitment activities.
• Support the Marketing team in the creation of marketing materials for multiple channels, including general content authoring and the capturing of student generated content, in order that recruitment and conversion communications are of the highest quality.
• Gain buy-in and understanding from partners and other departments to enhance conversion activities undertaken by the team and enrich RGR-led interactions with applicants.
• With the Manager, have a detailed understanding of appropriate information and data in order that recruitment and admissions progress can be monitored accurately and management information compiled and shared with internal & External stakeholders.
• Assist in Any other related task that may be assigned

Marketing, Sales & Business Development:

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.
• Organising sales visits to variety of locations to increase companies sales in number
• Demonstrating and presenting products to customers
• Establishing new business from customers and other businesses
• Maintaining accurate records of sales made

Core Working Relationships:

• Customer Service officer, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.
• The post holder will be Reporting to the Managing Director and work closely with all Abuja, Lagos, Port- Harcourt and Benin based staff; this position will focus on recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Requirements

• Interested candidates should possess relevant qualifications with 2 years work experience.

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Job Purpose

• We are looking for Seasoned, experienced and competent administrator and Personal Assistant to provide a vital function in Manages general office and business operations duties to ensure all RGR and its subsidiary companies processes run smoothly. Assists with director duties and corresponds with clients, customers, guest, tenants and vendors.
• The administrator and Personal Assistant supports a management team of three directors that controls various existing and intended business startup.
• Assist in managing the application and booking process for all clients and their family from first contact to enrolment in RGR services and support the Regional Manager and Director in setting, coordinating and implementing strategies that can improve our current recruitment, application, admissions, client’s management, and Marketing processes.
• Assist in running of promotional events, building relationships with feeder in institutions, maintenance of full range of marketing platforms that must be utilised alongside the digital marketing manager.
• Assist accurate records of all enquiries and supporting data to effectively evaluate marketing campaigns and initiatives. To work with the managing director to evaluate and successfully establish new client application opportunities while strengthening existing ones.
• As the Office administrator and Personal Assistant, you will lead, organize the end-to-end office process for senior management team both to direct partners and individual clients’ applications, from first contact to enrolment. You will work closely with other members of the organization partners, agents’ institution and with colleagues within the organization brand and its subsidiary companies team using well-developed tact, influencing and professional skills.
• The individual must be dedicated and organized in called Property Tenant Management and Guest Check-In/Check-Out as This role is essential for ensuring a seamless experience for guests in our short-term and long-term rental properties. The ideal candidate will be responsible for managing tenant relationships, overseeing check-in and check-out processes, listing management and maintaining the overall quality of the guest experience.

Core Working Relationships:

• Customer Service officer, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director and other staff of Ruhe Global Resources.
• The post holder will be Reporting to the COO and support two other Directors and work closely with all staff; this position will focus on administration of RGR property management, guest management , directors calendar managements and customer support for recruitment and implementation of all RGRs and its subsidiary company services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Job Description

• Performs clerical duties, including, but not limited to, mailing and filing correspondence, preparing payrolls, placing orders, and answering calls Interacts with clients, visitors, and vendors
• Sorts and distributes incoming mail, Manage calendars, reminders and meeting requests
• To support and provide guidance to work study and migrate abroad applications via email and individual meetings, including checking of the final application prior to submission.
• To support in partnership management and monitoring partnerships emails.
• Arranges meetings by reserving rooms and managing refreshments.
• The individual must be dedicated and organized in Property Tenant Management and Guest Check-In/Check-Out as ·
• Types correspondence, meeting notes, and forms among other documents and Photocopies, scans, and files appropriate documents.
• Edits documents for accuracy and maintains accurate records organizing data
• Organizing events when necessary and Conducts research and compiles data
• Signs for delivered packages and distributes them to the appropriate recipient.
• Interacts with directors regularly.
• Assists in setting up new client accounts and maintains financial database records for managed properties and services .
• Maintains stock of supplies by anticipating work requirements, ordering supplies, and distributing supplies where necessary
• Covers reception upon occasion, Answers customer questions and confirms customer orders
• Engages in educational opportunities as needed
• Performs additional duties when required, including drafting brochures and organising the filing system
• Attendance at recruitment exhibitions, representation of RGR on exhibition stands.
• Conversion of current applicants via telephone and face-to-face meetings.
• Regular visits to cities outside of Abuja. participation in admissions seminars held at schools,hotels and other venues.
• Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.
• Delivery of expert visa advice and counselling for all RGR applicants applying for visas.
• Input and expert advice with regards to RGRs strategy around the world(United Kingdom and Africa)
• Possible travel to cities outside of Abuja for recruitment events or training, including abroad.
• Essentially sell programmes and represent the best interest of partners & RGR and it subsidiary companies Ensure constant steam of clients at all assigned RGR services .
• Assist with developing new strategic recruitment activities through gathering market intelligence
• Achieve agreed targets for each quarter.
• Provide timely and accurate updates to the Company regarding recruitment activities.
• Make contact and follow up with new institutions to have a signed MOUs to send client to RGR partner institutions.
• Make contact and follow up with new institutions for partnerships.
• Identify new opportunity for contract an bid Writing in Africa and UK
• Marketing and promoting RGR institutions to prospective applicants.
• Maintain full update on RGR partner institutions regarding courses, materials and procedures.
• Initiate necessary virtual and real-time marketing strategies/campaigns using various social media platforms amongst others as required.
• Any other related task that may be assigned

Responsibilities
Administration and operations Management:

Calendar Management:

• Maintain the Director’s calendar by scheduling appointments, meetings, and travel arrangements.
• Prioritize and organize appointments to optimize the Director’s time effectively.
• Communication:
• Serve as the primary point of contact between the Director and internal/external stakeholders.
• Handle phone calls, emails, and correspondence with professionalism and discretion.

Partnership Management & Coordination:

• Assist in managing relationships with partners, clients, and vendors.
• Prepare materials and agendas for meetings with partners and follow up on action items.
• Develop and maintain relationships with local businesses, service providers, and vendors to enhance guest experience (e.g., cleaning services, maintenance, local attractions).
• Collaborate with partners to create value-added services for guests, such as discounts or exclusive offers.
• Monitor partner performance and satisfaction, addressing any issues proactively to ensure a mutually beneficial relationship.

Administrative Support:

• Prepare reports, presentations, and documentation as needed.
• Maintain an organized filing system and ensure that all records and data are up to date.

Team Coordination:

• Coordinate team meetings, including scheduling, agenda preparation, and minute-taking.
• Foster effective communication among team members and support team initiatives

Project Assistance:

• Assist with special projects related to student recruitment and property management.
• Organize study abroad fairs activities related to planning and implementation
• Track project progress and assist in ensuring deadlines are met.

Property, tenant and guest Management:
Property Management:

• Support the property management process for short-term and long-term rentals, including tenant communications and maintenance coordination.
• Conduct regular property inspections and assist with tenant onboarding.
• Short let Management and Guest Relations
• managing guest interactions, ensuring smooth operations for short-term rentals, and handling long-term rental management tasks.
• Monitor property listings to ensure they are accurate, appealing, and up to date.
• Collaborate with cleaning and maintenance teams to prepare properties for new guests.
• Conduct regular property inspections to ensure high standards of cleanliness and maintenance.
• Track all property bill payments (electricity, gas, water, internet, and council tax) to ensure they are made in a timely manner.
• Send out rent reminders and regular reminders about house rules and regulations.
• Respond to local authorities and information requests as necessary.
• Maintain strong relationships with landlords and property owners to ensure a diverse range of options for clients.

Guest Management:

• Respond promptly and professionally to inquiries from potential guests on multiple short let platforms .
• Manage the booking process, including confirmation, payments, and communication.
• Provide guests with check-in and check-out instructions, ensuring a seamless arrival experience.
• Address guest issues and concerns swiftly to ensure high levels of customer satisfaction.
• Craft thoughtful replies to guest reviews to enhance our online reputation.
• Actively encourage guests to leave positive reviews after their stay, providing them with an easy process to share their experiences.

Performance Monitoring:

• Track occupancy rates and analyze performance metrics to maximize revenue.
• Gather guest feedback and reviews to implement improvements and enhance guest experience.

Long-Term Rental Management:

• Assist with the management of long-term rental agreements, including tenant relations and lease preparation.
• Conduct tenant screenings and facilitate the onboarding process for new tenants.
• Manage rent collection and maintain lease compliance.
• Manage all tenants, ensuring effective communication and support throughout their tenancy.
• Oversee the preparation and management of tenancy agreements and contract renewals.
• Address and resolve tenant complaints in a timely and professional manner.
• Check in on tenants regularly to ensure their satisfaction and address any needs or concerns they may have.

Marketing and Promotion:

• Develop and implement marketing strategies to increase property visibility on rental platforms.
• Create engaging and informative property listings with high-quality images and descriptions.

Accommodation Search Service:

• Assist clients in finding suitable accommodation based on their specific needs and preferences.
• Conduct thorough research on available properties and provide clients with tailored options.
• Offer guidance on lease agreements and assist throughout the application process for potential tenants.
• Maintain strong relationships with landlords and property owners to ensure a diverse range of options for clients.

Customer Service:

• Listen to the customer queries patiently to resolve issues
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction
• Check to ensure that appropriate changes were made to resolve customers' problems
• Ability to retain product knowledge and help educate the customer
• Follow up on students’ performance progress.
• Design student assessment matrix and report.

Marketing:

• Develop and initiate business development and /marketing strategies.
• Assist in coordinating actions to influence developed strategies.
• Assist in the execution of marketing campaigns.
• Assist in the development and planning of all branding and marketing activities.
• Identify opportunities, develop plans and establish business alliances that will strengthen the RGR brand.
• Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.
• Make presentations to key employers, parents and students of highly rated secondary institutions and generate traffic/leads/registrations, ensuring students register.
• Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Experience and Qualifications
Interested and qualified candidates with the following qualifications and experiences:

• An undergraduate Degree
• A lower degree with proven years of experience may be considered In lieu.
• At least 4-year experience in related role

Essential Skills and Experience:

• Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Strong organizational skills with the ability to multi-task
• Evidence of working within a target-driven environment
• Meeting Sales Goals and Professionalism
• Ability to Work Alone or As Part of a Team
• Enthusiastic and Reliable.
• Knowledge of Basic Office Management Procedures.
• Experience and ability in providing market intelligence in order to guide recruitment activities
• Knowledge and experience of people management for guest, tenant and customer management
• Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Market Knowledge,
• Presentation Skills, High & Sustainable Energy Level
• Experience of report -writing and statistical analysis
• Excellent customer service skills, experience working within a customer -facing role
• Takes initiatives and works independently/within a team when required
• Highly organised, can manage a number of different tasks simultaneously
• Can work under pressure when required
• Excellent communication skills, can build positive relationships with people of a variety of different ages and levels of authority
• Can influence and persuade at all levels
• Culturally sensitive and committed to equal opportunities. Committed to RGR’s values of equality and diversity.
• Ability and willingness to travel within Nigeria including.
• Excellent customer service and sales support skills
• Evidence of success in building and maintaining customer relationships leading to increased sales
• Able to work under pressure to meet deadlines.
• Sound organisational, planning & time management skills.
• Highly motivated self-starter with a high level of energy and motivation.
• Able to work on own initiative and excel in them.
• Must possess these skills Organizational Skills: Ability to manage multiple tasks effectively, prioritize responsibilities, and maintain an orderly workspace.

Essential Skills:

• Communication Skills: Strong verbal and written communication skills which are essential for interacting with clients, colleagues, and management.
• Excellent Time Management: Proficiency in managing one's own time and the time of others; meeting deadlines and managing schedules are crucial.
• Attention to Detail: Ability to ensure accuracy in documentation and data management, as well as in scheduling and meeting arrangements plusThoroughness in ensuring that guest preferences and requests are met accurately, which is vital for creating personalized experiences
• Problem-Solving Skills: Capability to anticipate potential issues and provide solutions in a proactive manner.
• Technical Proficiency: Familiarity with remote support tools, software applications, and troubleshooting techniques. Understanding of CRM software to manage customer relationships effectively, office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and tools like email clients, database systems, and scheduling software.
• Adaptability: Ability to adjust to changing priorities and work conditions; flexibility in handling various tasks and unexpected situations with Ability to adjust quickly to new tools, processes, and changes in client needs or market conditions.
• Interpersonal Skills: Strong ability to build relationships with colleagues and clients, demonstrating professionalism and approachability.
• Confidentiality: Understanding and practicing discretion and confidentiality when dealing with sensitive information.
• Initiative: Willingness to take on new responsibilities and demonstrate leadership in day-to-day tasks without needing constant direction.
• Team Collaboration: Ability to work well within a team, supporting others and contributing to team goals.
• Research Skills: Competence in gathering, analyzing, and documenting information accurately for reports or projects and Competence in gathering and analyzing data to inform decisions in education advisory or property management.
• Customer Service Orientation: A strong commitment to serving stakeholders effectively, ensuring a positive experience for clients and colleagues with skills in conflict resolution and problem-solving..
• Budget Management: Basic understanding of financial processes and budget tracking
• Technical Proficiency: Familiarity with remote support tools, software applications, and troubleshooting techniques. Understanding of CRM software to manage customer relationships effectively.
• Communication Skills: Strong verbal and written communication abilities to effectively interact with clients, team members, and stakeholders across different channels.
• Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain detailed records, especially in CRM , digital systems and property management systems. Plus Strong organizational abilities to manage reservations, itineraries, and guest information effectively.
• Cultural Sensitivity: Understanding and respect for diverse cultures, especially in international property management and education advisory roles. which helps in providing a tailored experience for international guests.
• Advisory Skills: Ability to analyze client needs and provide tailored advice in education or property investment, demonstrating knowledge of industry trends and best practices.
• Project Management: Skills in planning, executing, and overseeing projects, particularly in coordinating remote teams or managing property-related tasks.
• Networking Abilities: Building and maintaining professional relationships that can lead to business opportunities or partnerships.
• Multitasking Ability: Capacity to handle multiple guest requests simultaneously while maintaining professionalism and composure.
• Teamwork: Ability to collaborate with other staff members to ensure seamless guest experiences and resolve any arising issues.
• Conflict Resolution: Proficiency in managing conflicts and complaints calmly and professionally to restore guest satisfaction.
• Empathy and Patience: Being understanding and patient, especially when dealing with challenging situations or diverse guest and customers needs.
• Sales Skills: Ability to upsell services or packages to guests in a way that enhances their experience while benefiting the organization.

Desirable Skills and experience:

• Strong customer service background
• Marketing experience in a similar role
• Considerable experience in a customer facing role – essential
• An additional qualification as an Administrative assistant, Customer service Management or Secretary will and added advantage
• Familiarity with reservation systems, property management software, and communication tools that enhance guest interactions.

Education and Experience:

• An undergraduate Degree
• A lower degree with proven years of experience may be considered In lieu.
• At least 4-year experience in related role
• Good customer service skill
• Proficient in the use of the computer and internet (desirable).
• Must have strong communication skills
• Must possess leadership skills
• Must possess teaching skills
• Must be Presentable
• Teaching will be done at physical locations.
• Strong marketing skill is required for this role

Salary
You will be placed on a 3- 6 months’ probation with a salary of N150,000 - N250,000. After probation your salary could be increased to between N200,000 to N300,000 depending on input and performance. Training and development opportunities and performance-related incentives will be available as part of the role.