Jobs at Prowess Outsourcing Limited

Job Overview

• We are looking for a dedicated and skilled Hotel Manager with 1-3 years of experience to manage the day-to-day operations of our hotel located in Omole Phase 1, Lagos. The ideal candidate will be responsible for ensuring a high standard of service, managing staff, handling guest relations, and maintaining operational efficiency.

Key Responsibilities

• Ensure exceptional customer service by overseeing guest inquiries, handling complaints, and resolving issues promptly to maintain a high level of guest satisfaction.
• Oversee the recruitment, training, and performance management of hotel staff, ensuring that all departments operate smoothly and efficiently.
• Supervise daily operations across all hotel departments including front desk, housekeeping, and food and beverage services to ensure a seamless guest experience.
• Monitor and manage hotel expenses within budget, ensuring profitability and cost control, including inventory management and purchasing.
• Ensure that the hotel complies with all health, safety, and hygiene standards.
• with the marketing team to promote the hotel, drive bookings, and manage customer reviews on various platforms.
• Maintain relationships with vendors and suppliers to ensure quality services and products for hotel operations.
• Prepare regular reports on the hotel’s financial performance, staff operations, and guest satisfaction levels.

Requirements

• Proven experience (1-3 years) in hotel management or a similar hospitality role.
• Strong leadership, organizational, and multitasking skills.
• Excellent communication and customer service skills.
• Ability to manage a team effectively and resolve conflicts.
• Financial acumen with knowledge of budgeting and financial reporting.
• Proficiency in hotel management software is a plus.
• A keen eye for detail and a commitment to maintaining high standards.

Additional Benefits:

• HMO, Pension

go to method of application »

Job Overview

• We are looking for an experienced and reliable Hotel Housekeeper with 1-2 years of experience to join our team at a hotel in Omole, Lagos.
• The ideal candidate will be responsible for ensuring that guest rooms and public areas are clean, well-maintained, and meet the hotel’s high standards of hygiene and presentation.

Key Responsibilities

• Thoroughly clean and sanitize guest rooms, including making beds, changing linens, dusting, vacuuming, and restocking amenities.
• Keep public areas such as lobbies, hallways, and restrooms clean and tidy at all times.
• Collect, wash, fold, and distribute hotel linens and guest laundry when required.
• Monitor housekeeping supplies and notify management when stock levels are low to ensure timely restocking.
• Promptly respond to guest requests for additional towels, toiletries, and other amenities, ensuring guest satisfaction.
• Conduct final checks to ensure all rooms and areas meet cleanliness standards before guest check-ins.
• Follow all health and safety protocols to maintain a safe working environment for guests and staff.
• Report any lost items found in guest rooms and hand them over to the supervisor following hotel procedures.

Requirements

• 1-2 years of experience in housekeeping, preferably in a hotel or hospitality setting.
• Strong attention to detail and commitment to high standards of cleanliness.
• Ability to work efficiently, manage time well, and handle multiple tasks in a fast-paced environment.
• Good physical condition, as the job involves standing, bending, and lifting.
• Availability to work flexible hours, including weekends and holidays.
• Candidates living in close proximity to the hotel or willing to relocate will be prioritized.

Additional Benefits: HMO, Pension

go to method of application »

Job Overview

• We are looking for a friendly and proactive Hotel Customer Care Representative with 1-2 years of experience to join our team at a hotel located in Omole, Lagos. The ideal candidate will be the first point of contact for guests, handling inquiries, providing excellent customer service, and ensuring a pleasant experience for all hotel visitors.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and hospitable experience.
• Address guest inquiries via phone, email, and in person, providing accurate information about the hotel’s services, facilities, and local attractions.
• Handle guest complaints in a professional manner, working to resolve issues promptly and ensure guest satisfaction.
• Assist guests with room bookings, cancellations, and changes, ensuring accuracy and efficiency.
• Facilitate smooth check-in and check-out procedures, handling room assignments, payments, and relevant documentation.
• Collect and document guest feedback and reviews, working with management to improve services where needed.
• Work closely with housekeeping, and other hotel departments to ensure guests’ needs are met.
• Prepare reports on guest satisfaction, feedback, and service issues for management review.

Requirements

• 1-2 years of experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on guest satisfaction.
• Ability to multitask and handle pressure during busy periods.
• Familiarity with hotel management software is a plus.
• Professional appearance and a positive attitude.

Benefits

• HMO.
• Pension.

go to method of application »

Job Overview

• We are seeking a reliable and experienced Laundry Attendant with 1-2 years of experience to join our team at a hotel in Omole phase 1, Lagos.
• The Laundry Attendant will be responsible for ensuring that all linens, towels, and guest laundry are cleaned and maintained to the highest standards of hygiene and presentation.

Key Responsibilities

• Wash, dry, and fold all hotel linens, towels, and uniforms according to hotel standards and procedures.
• Handle guest laundry requests with care and attention to detail, ensuring proper cleaning and delivery back to guests.
• Identify and treat stains on linens, towels, and guest garments, using appropriate cleaning agents.
• Operate washing machines, dryers, and ironing equipment safely and efficiently, ensuring proper handling of hotel materials.
• Monitor stock levels of laundry supplies (detergents, fabric softeners, etc.) and report any shortages to management for timely restocking.
• Perform regular maintenance on laundry equipment to ensure proper functioning, and report any technical issues to the supervisor.
• Adhere to all safety and hygiene protocols while handling laundry materials and operating machinery.
• Sort and fold clean laundry, ensuring that all items are properly organized and stored.
• Ensure timely delivery of clean laundry to guest rooms, housekeeping, and other departments.

Requirements

• 1 - 2 years of experience working in a laundry department, preferably within a hotel or hospitality setting.
• Knowledge of laundry procedures, stain treatment, and proper handling of different fabrics.
• Ability to operate laundry machines and equipment safely.
• Strong attention to detail and the ability to manage time efficiently.
• Good physical stamina, as the job involves standing, lifting, and carrying laundry items.
• Willingness to work flexible hours, including weekends and public holidays.
• Preference for candidates living near Omole, Lagos, or willing to relocate to the area.

Salary & Benefits

• HMO, Pension.