Jobs at Premium Human Resource Solution Limited

Requirements

• Qualification: NCE / OND / HND / BSc Degree
• Age: Not more than 35 years.
• Experience: Minimum of 1 year experience is required.

Salary
N115,000 - N130,000 monthly (plus robust Commission, HMO, Pension, 13th Month Allowance, and other benefits).

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Job Summary

• We are seeking a Customer Resolution Centre (CRC) Officer with proven experience resolving customer complaints within a financial institution.
• The ideal candidate will be skilled in handling high volumes of calls, emails, and digital inquiries, providing timely, accurate, and empathetic responses while maintaining a strong customer-centric approach.
• This role is critical in upholding the brand’s reputation through professional and satisfactory complaint resolution.

Key Responsibilities

• Serve as the first point of contact for customer complaints received through phone calls, emails, and other digital platforms.
• Log, track, and follow through on all customer complaints and inquiries to ensure they are resolved within agreed turnaround times (TAT).
• Conduct root cause analysis of customer complaints to identify recurring issues and escalate them for process improvement.
• Collaborate with relevant departments (e.g., Operations, Risk, IT, Product) to ensure seamless complaint resolution.
• Maintain detailed and accurate records of all interactions in the CRM or complaint management system.
• Prepare daily, weekly, and monthly reports on complaint trends, volumes, and resolution timelines.
• Recommend improvements to enhance customer satisfaction and reduce complaint recurrence.
• Ensure all resolutions comply with regulatory requirements, internal policies, and SLAs.
• Promote and maintain a positive image of the brand in every customer interaction.

Requirements
Education & Experience:

• BSc Degree in Business Administration, Banking, Communication, or a related field.
• 2–4 years proven experience in a customer service or complaint resolution role within a financial institution (commercial bank, microfinance, fintech, etc.).
• Experience handling high volumes of inbound and outbound communications.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong listening, empathy, and problem-solving abilities.
• Proficiency in CRM tools and complaint tracking systems.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong sense of accountability, confidentiality, and professionalism.
• Conflict resolution skills and emotional intelligence.

Salary
Negotiable

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Job Summary

• We are seeking highly driven Telesales Agents with a proven ability to meet and exceed sales targets within a financial institution.
• The ideal candidates must be skilled in handling large volumes of outbound calls, emails, and client follow-ups, while promoting the bank’s financial products and services professionally and persuasively.
• Success in this role requires resilience, confidence, and a strong passion for sales and customer engagement.

Key Responsibilities

• Make high volumes of outbound calls daily to prospective and existing customers to promote financial products (e.g., savings accounts, loans, credit cards, investment packages, etc.).
• Cross-sell products and services based on customer needs and financial goals.
• Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs.
• Handle incoming calls and respond to customer inquiries in a professional manner.
• Maintain accurate and up-to-date records of client interactions using CRM tools.
• Conduct timely follow-ups via calls, emails, or SMS to nurture leads and convert prospects.
• Understand customer needs and offer tailored financial solutions.
• Escalate complex customer concerns or complaints to appropriate teams for resolution.
• Work closely with marketing and product teams to stay informed on new campaigns and offerings.

Requirements
Education & Experience:

• BSc Degree in Business, Marketing, Finance, or related field.
• 2 - 3 years proven experience in telesales, telemarketing, or call center sales within a financial institution.
• Demonstrated ability to meet or exceed sales quotas and performance metrics.

Skills & Competencies:

• Excellent verbal communication and persuasive selling skills.
• Strong customer engagement and relationship-building abilities.
• Good command of English and confidence in handling rejection.

Salary
Negotiable.