Jobs at Myrtle Management Consultants

Job Description

• Greet and assist customers in a friendly and professional manner
• Provide product information and recommendations to customers
• Process sales transactions accurately using the point-of-sale (POS) system
• Maintain a clean and organized sales floor
• Restock merchandise and update product displays
• Assist with inventory management and stock counts
• Handle customer inquiries, complaints, and returns efficiently
• Collaborate with team members to achieve sales targets
• Stay updated on product knowledge and promotions
• Ensure compliance with company policies and procedures

Qualifications

• SSCE , HND, OND  or equivalent
• Strong communication and interpersonal skills
• Customer-focused attitude with a passion for providing excellent service
• Basic math skills and ability to handle cash transactions accurately
• Proficiency in operating POS systems and inventory management software
• Ability to work in a fast-paced environment and manage time effectively
• Physical ability to stand for extended periods and lift up to 25 pounds
• Flexibility to work various shifts, including weekends and holidays
• Previous retail or customer service experience preferred
• Fluency in English; knowledge of local languages (e.g., Yoruba, Hausa, or Igbo) is a plus

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Job Description

• Being the first line of defense for all Layer 2 customers
• Monitoring all platforms used to manage Layer 2 services including PRTG and the Starlink Portal
• Identifying anomalies within the network and ensuring they are corrected in record time.
• Handling all calls and emails from layer 2 clients, and escalating issues you cannot resolve
• Corresponding the customer to address complaints and resolve all issues whether technical or administrative to keep the client satisfied
• Creating network performance reports from all platforms for the customers and their links – organized and sent as a weekly report
• Making the customer happy and ensuring our services are top of the line

Qualifications

• Minimum qualification of a Bsc or HND in a relevant field
• Minimum of 1 – 3 years of work experience as a customer service network support engineer.
• Prior Experience in an Internet Service Provider or ICT company
• Other relevant professional qualification in customer service may be an added advantage.