Customer Service Support(Network Support) at Myrtle Management Consultants

Job Description

• Being the first line of defense for all Layer 2 customers
• Monitoring all platforms used to manage Layer 2 services including PRTG and the Starlink Portal
• Identifying anomalies within the network and ensuring they are corrected in record time.
• Handling all calls and emails from layer 2 clients, and escalating issues you cannot resolve
• Corresponding the customer to address complaints and resolve all issues whether technical or administrative to keep the client satisfied
• Creating network performance reports from all platforms for the customers and their links – organized and sent as a weekly report
• Making the customer happy and ensuring our services are top of the line

Qualifications

• Minimum qualification of a Bsc or HND in a relevant field
• Minimum of 1 – 3 years of work experience as a customer service network support engineer.
• Prior Experience in an Internet Service Provider or ICT company
• Other relevant professional qualification in customer service may be an added advantage.