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  • Posted: Aug 3, 2020
    Deadline: Aug 3, 2020
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  • Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company

     

    Debt Recovery Agent

    Location: Maryland, Lagos
    Job Type: Short-term contract

    Responsibilities

    • Manages recovery of overdue payments from customers by reaching out and acts as the liaison between creditors and customers.
    • Able to hit set target by collecting overdue loans and acts as the liaison between creditors and customers.
    • Follows-up on delinquent accounts, updates and maintains accurate records.
    • Performs other assigned duties necessary to support the portfolio weekly.
    • Self-driven to consistently hit and surpass weekly/monthly targets individually and as a team.
    • Able to give accurate report on customers reached out to weekly.
    • Thoroughly understands the assigned product and is persuasive enough to convince customers to pay amounts due using available repayment methods.

    Qualifications / Skills

    • Minimum Qualification: OND/HND/ B.Sc
    • Strong Written, Communication and Negotiation Skills.
    • Strong command of English Language and at least, one other local or international language
    • Agile, Teachable/Willing to learn
    • Knowledge and use of basic Microsoft Office Tools: Word, Excel and PowerPoint
    • Ability to prioritize and manage multiple responsibilities
    • Ability to collaborate with a team in a fast-paced environment.
    • Possesses a moderate understanding of general aspects of the job.
    • Attention to detail and strong goal orientation
    • Active Listening skills
    • Persuasiveness and sales/marketing skills

    go to method of application ยป

    Front Desk / Office Administrator

    Location: Maryland, Lagos
    Position Level: Front Desk 1 (Entry Level)

    Responsibilities

    • Keep front desk clean, tidy and supplied with all the necessary supplies.
    • Greet, communicate with and welcome guests.
    • Keep the office in order.
    • Answer all incoming calls and redirect them or keep messages.
    • Receive letters, packages and send them to appropriate destination.
    • Prepare and manage outgoing mail.
    • Check, sort and forward emails.
    • Monitor and update records and files
    • Supervise support staff and ensure regular supply of office supplies.

    Requirements

    • OND / HND / B.Sc
    • Excellent communication skills and fluency in English Language.
    • Resident within 10 minutes driving distance from Ikeja/ Maryland/ Anthony.
    • Knowledge of office machines (e.g. printer etc.)
    • Knowledge of office management and basic bookkeeping.
    • Excellent knowledge of MS Office (especially Excel and Word).
    • Sense of ownership and pride in your performance and its impact on company's success.
    • Critical thinker and problem-solving skills.
    • Team player.
    • Good time-management skills.
    • Great interpersonal and communication skills.
    • Customer-centric.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@mwanga.ng using "Application - Debt Recovery Agent" as the subject of the email.

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