Jobs at Mama Casa Restaurant

Overview

• We are looking for a dynamic Restaurant Manager to lead all aspects of our QSR operations.
• You will oversee both the kitchen and front-of-house activities, ensuring high-quality menus are delivered and motivating staff to provide excellent customer service.
• This role requires hands-on supervision and strong operational management skills.

Key Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise staff shifts to ensure smooth operations.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Maintain and enhance the restaurant’s image and suggest improvement strategies.
• Control operational costs and identify measures to reduce waste.
• Prepare detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend strategies to reach a broader audience (e.g., social media promotions).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols to ensure efficient future restaurant operations.
• Provide technical knowledge to resolve operational or kitchen issues quickly.

Qualifications

• B.Sc degree in Business Administration, hospitality management, or culinary schooling is a plus.
• Strong leadership, motivational, and people skills.
• Acute financial management and cost control abilities.
• Good grooming and professional appearance.
• Familiarity with restaurant management software.
• Proven experience, preferably within the QSRindustry.

Experience:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar supervisory role.
• Demonstrated customer service management experience.
• Hands-on experience supervising kitchen operations and front-of-house activities.

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Role Summary

• The Facilities & Administration Manager is responsible for the planning, coordination, and administrative control of all facilities, corporate services, and statutory obligations.
• The role ensures effective management of tenancy, bill payments, regulatory compliance, assets, and support services through structured planning, vendor coordination, and team oversight.
• This is a planning and administrative role, not execution-focused.

Key Responsibilities
Administration & Corporate Affairs:

• Manage all utility and statutory payments (electricity, water, government levies, etc.)
• Liaise with regulatory bodies and ensure full compliance
• Maintain and track all licenses, permits, and statutory records.

Tenancy Management:

• Oversee landlord and agent relationships
• Track lease terms, rent obligations, and tenancy compliance.

Facilities Planning & Asset Control:

• Develop maintenance plans and preventive schedules
• Maintain asset register and track repairs/replacements.

Vendor & Maintenance Oversight:

• Manage vendors and service providers
• Monitor maintenance activities and ensure timely delivery.

Supervision of Support Services:

• Oversee cleaning, maintenance, security, and logistics teams
• Ensure standards, schedules, and accountability.

Reporting & Cost Control:

• Track facility costs, payments, and budgets
• Provide regular reports on maintenance, compliance, and expenses.

Key KPIs

• Timely bill payments (no service disruption)
• Regulatory compliance status
• Effective tenancy management
• Preventive maintenance adherence
• Vendor performance
• Cost control vs budget.

Requirements

• Degree in Business Administration, Estate Management, or related fields
• 3-5 years of experience in facilities/admin management
• Strong coordination, compliance, and reporting skills.

Profile:

• Highly organized and detail-oriented
• Strong administrative and planning capability
• Proactive and accountable
• Effective in managing vendors and stakeholders.