Restaurant Manager (QSR) at Mama Cass

Overview

• We are looking for a dynamic Restaurant Manager to lead all aspects of our QSR operations.
• You will oversee both the kitchen and front-of-house activities, ensuring high-quality menus are delivered and motivating staff to provide excellent customer service.
• This role requires hands-on supervision and strong operational management skills.

Key Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise staff shifts to ensure smooth operations.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Maintain and enhance the restaurant’s image and suggest improvement strategies.
• Control operational costs and identify measures to reduce waste.
• Prepare detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend strategies to reach a broader audience (e.g., social media promotions).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols to ensure efficient future restaurant operations.
• Provide technical knowledge to resolve operational or kitchen issues quickly.

Qualifications

• B.Sc degree in Business Administration, hospitality management, or culinary schooling is a plus.
• Strong leadership, motivational, and people skills.
• Acute financial management and cost control abilities.
• Good grooming and professional appearance.
• Familiarity with restaurant management software.
• Proven experience, preferably within the QSRindustry.

Experience:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar supervisory role.
• Demonstrated customer service management experience.
• Hands-on experience supervising kitchen operations and front-of-house activities.