Jobs at LexTorah

About the job

• Lextorah is looking for an experienced Operations & People Manager to help build the organisation, people systems and operating structure required for our next stage of growth.
• As Lextorah expands across education, professional development, enterprise services, talent and technology-enabled solutions, we are looking for someone who can help us build an organisation where people understand their responsibilities, managers own performance, processes are documented and accountability is clear.

What will you be responsible for?

• Lead Lextorah's Operations & People function.
• Strengthen day-to-day business operations.
• Establish clear roles, responsibilities and reporting structures.
• Implement and manage the employee performance-management system.
• Ensure employees and managers have measurable KPIs.
• Support managers in managing team performance.
• Coordinate recruitment and workforce planning.
• Strengthen employee onboarding and development.
• Establish and maintain people policies and processes.
• Coordinate SOP and process governance.
• Identify operational bottlenecks and inefficiencies.
• Establish management reporting and accountability routines.
• Build systems and decision-making structures that enable efficient, accountable day-to-day operations.
• Support organisational transformation and implementation.
• Identify opportunities to simplify, standardise and automate processes.
• Support the organisation's readiness for future growth and expansion.

We are looking for someone who:

• Has strong experience in operations and people management
• Understands performance management and accountability
• Can develop and implement practical systems and processes
• Is comfortable holding people and managers accountable
• Can identify operational problems and solve them
• Understands SOPs and process improvement
• Can manage recruitment and workforce planning
• Is highly organised and analytical
• Can work effectively across different departments
• Is proactive and takes ownership
• Can operate effectively with a high degree of independence
• Understands that good people management must ultimately improve organisational performance

Qualification & Experience

• Bachelor's degree/HND in Business Administration, Human Resources, Management, Operations, Industrial Relations, Organisational Psychology or a related field, with 4–6 years of relevant experience.
• Experience in education, technology, professional services, organisational transformation, process improvement will be an advantage.
• Must be based within reasonable commuting distance of Yaba. 

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• Lextorah is looking for a commercially driven Growth & Customer Experience Manager to drive business growth, strengthen customer relationships and improve commercial performance.
• We are looking for someone who can identify opportunities, attract and convert customers, build strong business relationships and deliver an excellent customer experience.

What will you be responsible for?

You will lead and coordinate:

• Business development and revenue growth
• Marketing and lead generation
• Sales and conversion
• Corporate and institutional business development
• Customer experience and retention
• Strategic partnerships
• Development of new commercial opportunities
• Market and customer research
• Sales pipeline management
• Growth and commercial performance reporting

You will be responsible for moving opportunities through the customer journey:

Market → Lead → Customer → Experience → Retention

We are looking for someone who:

• Has a strong track record in sales, marketing, business development or growth
• Is commercially minded and results-driven
• Understands how to generate and convert leads
• Can develop and maintain corporate and institutional relationships
• Understands customer experience and retention
• Is comfortable using data to support commercial decisions
• Can identify opportunities and turn them into practical initiatives
• Is proactive, entrepreneurial and execution-focused
• Can work independently and take ownership of results
• Has strong communication, negotiation and relationship-management skills

Qualification & Experience

• Bachelor's degree/HND in Marketing, Business Administration, Management, Economics, Communications or a related field, with 4+ years of relevant experience.
• Experience in education, training, technology, professional services or human capital will be an advantage.
• Must be based within reasonable commuting distance of Yaba.