Growth & Customer Experience Manager at LexTorah

• Lextorah is looking for a commercially driven Growth & Customer Experience Manager to drive business growth, strengthen customer relationships and improve commercial performance.
• We are looking for someone who can identify opportunities, attract and convert customers, build strong business relationships and deliver an excellent customer experience.

What will you be responsible for?

You will lead and coordinate:

• Business development and revenue growth
• Marketing and lead generation
• Sales and conversion
• Corporate and institutional business development
• Customer experience and retention
• Strategic partnerships
• Development of new commercial opportunities
• Market and customer research
• Sales pipeline management
• Growth and commercial performance reporting

You will be responsible for moving opportunities through the customer journey:

Market → Lead → Customer → Experience → Retention

We are looking for someone who:

• Has a strong track record in sales, marketing, business development or growth
• Is commercially minded and results-driven
• Understands how to generate and convert leads
• Can develop and maintain corporate and institutional relationships
• Understands customer experience and retention
• Is comfortable using data to support commercial decisions
• Can identify opportunities and turn them into practical initiatives
• Is proactive, entrepreneurial and execution-focused
• Can work independently and take ownership of results
• Has strong communication, negotiation and relationship-management skills

Qualification & Experience

• Bachelor's degree/HND in Marketing, Business Administration, Management, Economics, Communications or a related field, with 4+ years of relevant experience.
• Experience in education, training, technology, professional services or human capital will be an advantage.
• Must be based within reasonable commuting distance of Yaba.