Jobs at Levitikal Group

Responsibilties

• Develop and implement long-term brand strategy aligned with corporate vision.
• Define brand identity, positioning, messaging, and value proposition.
• Ensure consistency of brand communication across all platforms and projects.
• Monitor brand perception and manage brand equity.
• Develop annual marketing plans and budgets.
• Design integrated marketing campaigns.
• Conduct market research and competitor analysis.
• Identify new market opportunities and growth segments.
• Oversee digital marketing channels (website, SEO, SEM, social media, email marketing).
• Manage online lead generation strategies and performance marketing campaigns.
• Optimize marketing funnels to improve conversion rates.
• Track and analyze campaign ROI and performance metrics.
• Lead the development of advertising creatives and campaign concepts.
• Coordinate with external agencies, designers, and media partners.
• Ensure timely launch and execution of campaigns.
• Monitor campaign effectiveness and adjust strategies accordingly.
• Align marketing efforts with sales objectives and revenue targets.
• Support sales teams with marketing materials, brochures, presentations, and project branding.
• Work closely with project development and customer service teams to ensure consistent messaging.
• Build, mentor, and lead the marketing team.
• Define KPIs and performance objectives for team members.
• Manage external vendors, agencies, and freelancers.
• Foster innovation and creativity within the department.
• Provide monthly and quarterly performance reports to senior management.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 10 years experience.

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Responsibilities

• Respond to customer inquiries via phone, email, and in-person visits.
• Provide accurate information about project status, payment schedules, documentation, and handover timelines.
• Maintain professional and courteous communication at all times.
• Record all customer interactions in the CRM system.
• Assist customers with booking forms, agreements, and contract documentation.
• Coordinate with sales, finance, legal, and project teams to ensure smooth processing of client requests.
• Follow up on pending documentation and approvals.
• Share construction progress updates with customers.
• Schedule site visits and coordinate with project managers.
• Inform clients about project milestones and expected delivery timelines
• Support property inspection (snagging) and handover processes.
• Coordinate with maintenance and technical teams for defect rectification.
• Receive, log, and track customer complaints.
• Escalate complex cases to the Customer Service Manager when necessary.
• Follow up to ensure resolution within agreed timelines.
• Maintain proper documentation of complaint history.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with 3 - 5 years work experience. 

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Job Description

• Develop and implement the company’s customer service strategy aligned with business objectives.
• Establish customer experience standards across sales, construction updates, handover, and after-sales service.
• Create KPIs, service benchmarks, and customer satisfaction metrics.
• Lead continuous improvement initiatives to enhance service quality.
• Lead, mentor, and develop customer service managers and support teams.
• Define team structure, roles, and performance expectations.
• Conduct regular training programs to improve service quality and technical knowledge.
• Promote a customer-centric culture across departments.
• Oversee the entire client lifecycle: pre-sales support, booking and documentation coordination, and post handover support.
• Ensure smooth coordination between sales, project management, engineering, legal, and finance teams.
• Design and manage a structured complaint resolution framework.
• Handle high-level escalations and sensitive customer cases.
• Develop SOPs for service delivery, handovers, and post-sales operations.
• Implement CRM systems and digital tools for tracking customer interactions.
• Prepare monthly and quarterly customer service performance reports.

Qualification 

• Bachelor’s Degree in Business Administration or related field.
• 10–15+ years of experience in customer service, with at least 5 years in a leadership role within real estate or construction.
• Strong knowledge of real estate project lifecycle and property handover processes.
• Experience with CRM systems and service management tools.

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Responsibilities

• Record daily financial transactions in the accounting system.
• Prepare journal entries and maintain general ledger accounts.
• Process accounts payable and accounts receivable.
• Reconcile bank statements and company accounts.
• Monitor cash flow and petty cash management.
• Verify vendor invoices and process payments.
• Prepare customer invoices and follow up on outstanding receivables.
• Maintain accurate records of payables and receivables aging.
• Coordinate with vendors and customers regarding payment queries.
• Assist in preparation of monthly, quarterly, and annual financial reports.
• Support preparation of financial statements (balance sheet, income statement, cash flow).
• Prepare supporting schedules and reconciliations.
• Assist in budgeting and forecasting processes.
• Ensure compliance with company financial policies and procedures.
• Maintain proper documentation and filing of financial records.
• Assist internal and external auditors during audit processes.
• Identify and report discrepancies or irregularities.
• Provide financial data and analysis as requested by management.
• Support cost tracking and project budget monitoring (especially for construction projects).
• Participate in financial planning and cost control initiatives.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or related field with 3–5 years of relevant accounting or finance experience.
• Professional certification (ACCA, ICAN, or equivalent) is an advantage.
• Experience with accounting software and ERP systems.
• Strong knowledge of accounting principles and financial regulations.