Customer Service Representative at Levitikal Group

Responsibilities

• Respond to customer inquiries via phone, email, and in-person visits.
• Provide accurate information about project status, payment schedules, documentation, and handover timelines.
• Maintain professional and courteous communication at all times.
• Record all customer interactions in the CRM system.
• Assist customers with booking forms, agreements, and contract documentation.
• Coordinate with sales, finance, legal, and project teams to ensure smooth processing of client requests.
• Follow up on pending documentation and approvals.
• Share construction progress updates with customers.
• Schedule site visits and coordinate with project managers.
• Inform clients about project milestones and expected delivery timelines
• Support property inspection (snagging) and handover processes.
• Coordinate with maintenance and technical teams for defect rectification.
• Receive, log, and track customer complaints.
• Escalate complex cases to the Customer Service Manager when necessary.
• Follow up to ensure resolution within agreed timelines.
• Maintain proper documentation of complaint history.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with 3 - 5 years work experience.