Jobs at Lendigo Nigeria - Seedstars

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve, and responsibility from day one is what you desire, then you might be the right fit for us!
• Lendigo is seeking to hire a Data-Driven Debt Recovery Lead to join its team in Lagos.
• The Head of Debt Recovery owns the recovery operations process from intake until recovery.
• He/She leads the implementation and execution of the debt recovery strategy and is accountable for providing strategic direction and guidance on a broad and diverse range of complex operational activities.
• This is a critical function that links the dots from end to end throughout the credit recovery process.
• In line with Lendigo's mission of educating customers about responsible credit behavior,  you will provide intellectual leadership and direction that drives collections experience, operational efficiency, and business success.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Responsibilities

You will also be responsible for:

Supervisory Duties and Responsibilities:

• Drive the recruitment of the recovery network in line with the needs of the business by working with the recruitment team.
• Define resource requirements to optimize for quick fund recovery while maintaining reasonable levels of overhead.
• Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance.
• Monitor all loans in recovery and ensure they are being handled efficiently.

Operational Duties and Responsibilities:

• Lead recovery-expansion activities to drive business growth.
• Analyze and work with data to continue to improve recovery processes and strategies with the goal of achieving peak recovery efficiency.
• Developing policies, procedures, and guidelines governing debt recovery activity.
• Carry out a gap analysis to identify potential inefficiencies or bottlenecks in the recovery process.
• Define the performance appraisal process for all recovery officers, managers, and other participants in the recovery process.
• Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement.
• Work with business leaders to report trends and provide suggestions on ways to reduce loan delinquency or information that could aid the recovery management process.
• Liaising with collection agencies regarding the collection and claim pay activities and further developing strong, sustainable relationships.

Your Profile

• 3+ years of experience in consumer or commercial lending/process analysis or credit/risk/collection.
• Good knowledge of corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
• Understanding of the full credit lifecycle, including acquisition, fraud, account management, collections, and recoveries.
• Experienced in performance management.
• Able to deal with uncertainty and make decisions with limited information, thus action-oriented.
• High attention to detail and “kiskil” is the password for the vision document above
• You exhibit strong analytical and IT skills, as well as Excel expertise. Basic SQL knowledge is required for this position.
• Great communicator: you have the capacity to listen to and collect feedback from a variety of stakeholders, ensuring that everyone is working toward the same goal
• You lead by example by being humble but ambitious, with a desire to learn more
• Proven ability to influence cross-functional teams without formal authority

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About the Job

• We are seeking to hire a 'hands-on' Customer Support Lead to join its team based in Lagos, Nigeria.
• Your main duties include coordinating the Customer Support team, developing measures to maintain excellent customer service, being responsible for the smooth running of the department, and ensuring that there is an increase in customer satisfaction.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Responsibilities

• Plan and coordinate the activities of the customer support unit
• Create better modes of operations to make customer support easier for both team members and customers
• Provide feedback on customer activities for policy changes
• Ensuring the CRM tool is used to record interactions with clients
• Manage partnerships with the collections team by implementing new processes and by setting and monitoring KPIs
• Working knowledge of customer support software, databases, and tools
• Recruit, mentor, and develop customer support agents and nurture an environment where they can excel through encouragement and empowerment

Your Profile

• Proactive, with an innate drive to explore different options for reaching results, autonomously
• 3+ years experience providing customer service support
• High attention to detail
• Solid management skills: the ability to lead and partner with cross-functional teams (Operations, Credit Collections, UX/UI, etc.) to help draft and review critical communications as needed
• Excellent communication skills to interact effectively with clients
• Extremely analytical with expert Excel skills, SQL knowledge is a plus
• Good interpersonal skills to create a cordial relationship with team members

go to method of application »

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one are what you desire, then you might be the right fit for us!
• We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.
• Your main responsibility is ensuring that our customers make payments on time while working closely with other teams together.
• Moreover, you will also be accountable for improving our overall collections rate.
• The Credit Collections Tele Agent will report to the Head of Portfolio.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Key Responsibilities

• Making calls to debtors and ensuring that terms and conditions of loan facilities are complied with, i.e. prompt repayment
• To embrace the challenge of minimizing loss resulting from non-payment of loans
• Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, via phone, e-mail, social media
• To provide feedback on collection activities for policy changes
• Preparation of reports, providing insights based on data analysis and identification of patterns.

Your Profile

• A Corps Member completing NYSC not earlier than April, 2023
• Young, smart, and hungry for achieving extraordinary results
• You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
• You can handle multi-tasking and high pressure by prioritizing your work
• Excellent communication skills, both oral and written with strong negotiation skills
• Good grammar, spelling, and punctuation
• Proficiency in Excel and PowerPoint
• Strong interest in building a career in the FinTech industry
• Excellent collaborator and team player.

go to method of application »

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one are what you desire, then you might be the right fit for us!
• We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.
• Your main responsibility is to ensure that our customers make payments on time while working closely with other teams together.
• Moreover, you will also be accountable for improving our overall collections rate.
• The Credit Collections Tele Agent will report to the Head of Portfolio.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Key Responsibilities

• Making calls to debtors and ensuring that terms and conditions of loan facilities are complied with, i.e. prompt repayment
• To embrace the challenge of minimizing loss resulting from non-payment of loans
• Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
• To provide feedback on collection activities for policy changes
• Preparation of reports, providing insights based on data analysis and identification of patterns

Your Profile

• Must have completed the mandatory NYSC program or have an exemption letter.
• Young, smart, and hungry for achieving extraordinary results
• You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
• You can handle multi-tasking and high pressure by prioritizing your work
• Excellent communication skills, both oral and written with strong negotiation skills
• Good grammar, spelling, and punctuation
• Proficiency in Excel and PowerPoint
• Previous experience in credit collection or customer support with the use of CRM gives you an advantage
• Excellent collaborator and team player.