Credit Collections Intern (NYSC) at SeedStars Academy

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one are what you desire, then you might be the right fit for us!
• We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.
• Your main responsibility is ensuring that our customers make payments on time while working closely with other teams together.
• Moreover, you will also be accountable for improving our overall collections rate.
• The Credit Collections Tele Agent will report to the Head of Portfolio.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Key Responsibilities

• Making calls to debtors and ensuring that terms and conditions of loan facilities are complied with, i.e. prompt repayment
• To embrace the challenge of minimizing loss resulting from non-payment of loans
• Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, via phone, e-mail, social media
• To provide feedback on collection activities for policy changes
• Preparation of reports, providing insights based on data analysis and identification of patterns.

Your Profile

• A Corps Member completing NYSC not earlier than April, 2023
• Young, smart, and hungry for achieving extraordinary results
• You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
• You can handle multi-tasking and high pressure by prioritizing your work
• Excellent communication skills, both oral and written with strong negotiation skills
• Good grammar, spelling, and punctuation
• Proficiency in Excel and PowerPoint
• Strong interest in building a career in the FinTech industry
• Excellent collaborator and team player.