Seedstars Academy is an initiative launched by Seedstars, the company builder, supported by our Seedstars World network & our co-working space Seedspace
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If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one are what you desire, then you might be the right fit for us!
We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.
Your main responsibility is to ensure that our customers make payments on time while working closely with other teams together.
Moreover, you will also be accountable for improving our overall collections rate.
The Credit Collections Tele Agent will report to the Head of Portfolio.
Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.
Key Responsibilities
Making calls to debtors and ensuring that terms and conditions of loan facilities are complied with, i.e. prompt repayment
To embrace the challenge of minimizing loss resulting from non-payment of loans
Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
To provide feedback on collection activities for policy changes
Preparation of reports, providing insights based on data analysis and identification of patterns
Your Profile
Must have completed the mandatory NYSC program or have an exemption letter.
Young, smart, and hungry for achieving extraordinary results
You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
You can handle multi-tasking and high pressure by prioritizing your work
Excellent communication skills, both oral and written with strong negotiation skills
Good grammar, spelling, and punctuation
Proficiency in Excel and PowerPoint
Previous experience in credit collection or customer support with the use of CRM gives you an advantage
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