Head of Debt Recovery at SeedStars Academy

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve, and responsibility from day one is what you desire, then you might be the right fit for us!
• Lendigo is seeking to hire a Data-Driven Debt Recovery Lead to join its team in Lagos.
• The Head of Debt Recovery owns the recovery operations process from intake until recovery.
• He/She leads the implementation and execution of the debt recovery strategy and is accountable for providing strategic direction and guidance on a broad and diverse range of complex operational activities.
• This is a critical function that links the dots from end to end throughout the credit recovery process.
• In line with Lendigo's mission of educating customers about responsible credit behavior,  you will provide intellectual leadership and direction that drives collections experience, operational efficiency, and business success.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Responsibilities

You will also be responsible for:

Supervisory Duties and Responsibilities:

• Drive the recruitment of the recovery network in line with the needs of the business by working with the recruitment team.
• Define resource requirements to optimize for quick fund recovery while maintaining reasonable levels of overhead.
• Implementing new strategies and tactics to improve collections and recovery performance, training and coaching staff to improve performance.
• Monitor all loans in recovery and ensure they are being handled efficiently.

Operational Duties and Responsibilities:

• Lead recovery-expansion activities to drive business growth.
• Analyze and work with data to continue to improve recovery processes and strategies with the goal of achieving peak recovery efficiency.
• Developing policies, procedures, and guidelines governing debt recovery activity.
• Carry out a gap analysis to identify potential inefficiencies or bottlenecks in the recovery process.
• Define the performance appraisal process for all recovery officers, managers, and other participants in the recovery process.
• Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement.
• Work with business leaders to report trends and provide suggestions on ways to reduce loan delinquency or information that could aid the recovery management process.
• Liaising with collection agencies regarding the collection and claim pay activities and further developing strong, sustainable relationships.

Your Profile

• 3+ years of experience in consumer or commercial lending/process analysis or credit/risk/collection.
• Good knowledge of corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
• Understanding of the full credit lifecycle, including acquisition, fraud, account management, collections, and recoveries.
• Experienced in performance management.
• Able to deal with uncertainty and make decisions with limited information, thus action-oriented.
• High attention to detail and “kiskil” is the password for the vision document above
• You exhibit strong analytical and IT skills, as well as Excel expertise. Basic SQL knowledge is required for this position.
• Great communicator: you have the capacity to listen to and collect feedback from a variety of stakeholders, ensuring that everyone is working toward the same goal
• You lead by example by being humble but ambitious, with a desire to learn more
• Proven ability to influence cross-functional teams without formal authority